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Customer Success Manager

Company: TraceGains
Location: Westminster
Posted on: July 14, 2019

Job Description:

Job Title: Customer Success Manager Supervisor: Vice President of Customer Success Department: Customer Success Date prepared: 7/08/2019 Job Summary:The Customer Success Manager (CSM) will work directly with TraceGains customers to ensure they are successfully onboarded, implemented, and retained.--This role entails consulting with the customer to determine how the TraceGains solutions can meet their needs, leveraging product knowledge and an in-depth understanding of each customer's business environment (organization, people, goals, and assets). Internally, the Customer Success Manager works with TraceGains R&D, Sales, Support, Marketing and Customer Success (CS) on behalf of the customer This position reports to the Vice President of Customer Success. Essential Duties/Responsibilities:Onboard customers and drive the initial implementation and integration while effectively managing customer expectationsDrive adoption of the TraceGains product within the customer baseServe as a customer advocate while effectively collaborating with internal, cross-functional teams including R&D, Sales, Marketing, and FinanceDevelop methods of account management that allow for continuous improvement in customer satisfaction and retention ratesBuild strong customer relationships from the user level to the executive sponsorAssist in identifying opportunities for revenue growthCollaborate with our Finance department to manage the renewal processAct as an escalation point for customer issues Minimum Job Requirements:Onboard customers and drive the initial implementation and integration while effectively managing customer expectationsB.S. or B.A degree3 to 5 years' experience in a client facing rolePrevious experience consulting, and/or customer service/support skillsStrong oral, written, and presentation skillsPrior experience as a Customer Success Manager and/or onboarding/implementing customers in a SaaS company is a huge plusExperience in the Food and Beverage industry and/or Supply Chain experience is a plusAbility to be a positive team player, willing to grow and change ---Why you'll want to join us:TraceGains is a rapidly growing software company, delivering cloud-based New Product Development (NPD) and quality management solutions for food, beverage, and dietary supplement companies. At the heart of TraceGains is an advanced network platform that digitalizes documentation, automates workflows, and streamlines processes. With instant information sharing and visibility throughout the supply chain, companies can grow their businesses without adding resources. Plus, we offer great benefits, including:Health, dental, and vision insurance with an employer contribution100% paid for life insurance, AD&D, LTD, and STD coverageFlexible paid time off available on your date of hireA 401(k) plan for saving for your futureCompetitive compensationA casual business atmosphereAdvancement opportunities and promoting from withinA kitchen stocked with snacks, coffee, and more! TraceGains provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Applicants must be over the age of 18 and have proof of authorization to work in the U.S. for consideration.

Keywords: TraceGains, Denver , Customer Success Manager, Executive , Westminster, Colorado

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