DenverRecruiter Since 2001
the smart solution for Denver jobs

Technical Account Manager I Remote, USA

Company: Optiv
Location: Denver
Posted on: July 14, 2019

Job Description:

Company DescriptionAt Optiv, were on a mission to help our clients make their businesses more secure. Were one of the fastest growing companies in a truly essential industry.

In your role at Optiv, youll be inspired by a team of the brightest business and technical minds in cyber security. We are passionate champions for our clients, and know from experience that the best solutions for our clients needs come from working hard together. As part of our team, your voice matters, and you will do important work that has impact, on people, businesses and nations. Our industry and our company move fast, and you can be sure that you will always have room to learn and grow. Were proud of our team and the important work we do to build confidence for a more connected world.Job DescriptionWho we are looking for:

The Technical Account Managers will perform recurring client business review sessions and NIST Cybersecurity Framework assessments to articulate and represent Optiv Cyber Operations service delivery to the client, and how this delivery meets outcomes agreed to contractually and the clients needs. Technical Account Managers will be the ingestion point for client escalations and concerns and will support the Director of Client Engagement in the technical remediation of client escalations for the clients they are assigned to. Therefore, a strong command of cyber operations technical and procedural concepts with an in-depth understanding of relevant frameworks, compliance, and regulatory requirements.

The Technical Account Manager leads and directs multiple, technical engagements across one or more clients under limited supervision. The Technical Account Manager manages strategic technical engagements from inception to completion, identifying and documenting requirements, supporting clients on various information security initiatives, keeping all stakeholders apprised of progress and status, and managing issues to resolution. Technical Account Managers are responsible for the oversight and delivery of tailored outcomes to meet client needs over the contract life-cycle (Assessment, Design, Implementation, Operation, Optimization). Technical Account Managers are expected to build trust and relationships with clients and leadership through the delivery of successful outcomes.

Finally, the Technical Account Manager will own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv Technical Teams at the direction of the Director to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.

In addition, the Technical Account Manager believes and lives the Cyber Operations guiding principles:


  • Deliver quality security outcomes
  • Drive efficient and timely operations
  • Actualize continual improvement and innovation
  • Protect the customer

    How youll make an impact:

    • Actively participate in a 24x7 delivery team, which may include on-call and weekend work
    • Account management Lifecycle Management
    • Conduct Business Review Sessions with clients
    • Client Risk KRI development and reporting
    • Client Satisfaction KPI development and reporting
    • Thoroughly understand the clients ongoing security needs and assist the Cyber Operations service delivery teams to cover all client operational and strategic meetings
    • Communicate


      • With stakeholders on project performance and project issues.
      • Conduct and coordinate meetings and provide project update summaries
      • Client concerns, questions and conflicts to sales and service delivery teams.
      • Generate and distribute status reports and lead meetings to disseminate appropriate information to stakeholders.
      • Review and lead clarification of project scope captured in the services statement of work and working closely with the customer and sales to identify specific customer requirements.
      • Clearly set expectations in order to align the stakeholders and team members
      • Mentor junior members of the team
      • Other duties as assigned.


        QualificationsREQUIRED SKILLS

        • Understanding of common project management approaches (PMI, PRINCE, SCRUM, AGILE, SAFE)
        • Delivery & Performance Management.
        • Escalation Management Negotiation and Conflict Resolution
        • Executive Reporting and Presentation
        • Excellent written and verbal communication skills
        • Proven problem identification and resolution strategies
        • Proven ability to take proactive steps to protect Optiv and the client from issues and risks
        • Proven approach to proactively monitor and report on timelines and deliverables
        • Ability to build and develop relationships with internal and external stakeholders

          PREFERRED SKILLS

          • At least one certification in Security including Security+, GSEC, GCIA, GCIH, CISSP, CISM or another security-specific vendor/product certifications.

            EDUCATION AND EXPERIENCE

            • Bachelors Degree from four-year college or university in Information Technology, Information Security/Assurance, Engineering or similar area of study; at least 5 years related experience and/or training; or equivalent combination of education and experience preferred.
            • Demonstrated understanding of Information Security required.
            • Demonstrated understanding of multiple Cyber Operations functional areas; threat analysis, intelligence operations, SIEM, security technology management, identity, risk and threat assessment, etc.
            • Demonstrated understanding of the NIST CSF, MITRE ATT&CK framework, CARTA, ISO, PCI, SOC 2, etc.
            • Demonstrated understanding of multiple cyber security platforms; SIEM, firewall, UTM, IDPS, Endpoint Security, vulnerability scanning, identity solutions, etc.
            • 5+ years of experience in a technical role as an engineer, analyst, architect, integrator, etc.
            • 5+ years of experience in a customer facing project/program delivery leadership role within a professional services or consulting organization
            • 3+ years of experience with cloud providers; AWS, GCP, Azure, etc.
            • 3+ years of experience with virtualization and or containerization
            • Security Project Management expertise specifically demonstrated success managing multiple clients and disparate initiatives on a long term-basis.
            • Experience interfacing with both clients and partners.
            • Excellent written and verbal communication, time management and organizational skills
            • Superior problem-solving skills
            • Ability to work as a team player, with strong interpersonal and communication skills
            • Adept in planning, leading change management, working in a fast-paced environment, and multi-tasking skills

              #LI-DH1Additional InformationAll your information will be kept confidential according to EEO guidelines.

Keywords: Optiv, Denver , Technical Account Manager I Remote, USA, Executive , Denver, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Store Manager - Denver, CO
Description: Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the (more...)
Company: Under Armour, Inc.
Location: Denver
Posted on: 07/21/2019

Provider Credentialing & Payer Enrollment Director
Description: Encompass Healthcare Data Solutions is seeking a Credentialing Payer Enrollment Director to lead our growing Credentialing Payer Enrollment C/PE Team.--The Director is responsible for leading the (more...)
Company: Encompass Healthcare Data Solutions
Location: Fort Collins
Posted on: 07/21/2019

Assistant Director - Early Learning Center
Description: Description:Location: Metro DenverType: FulltimeThe Assistant Director supports with all aspects of center operations for a team of approximately 18 teachers and 60 children and families. The center administrative (more...)
Company: Mile High Montessori Early Learning Centers
Location: Denver
Posted on: 07/21/2019


Fresh Manager II - Sams Club Management
Description: Position Summary...Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet (more...)
Company: Sam's Club
Location: Littleton
Posted on: 07/21/2019

Senior Water Leader - Project Manager
Description: Job Details Company Overview Ready to make an impact in your career Join GHD where we build strong relationships, exceed the expectations of our clients and create lasting community benefit. With an (more...)
Company: GHD
Location: Golden
Posted on: 07/21/2019

Independent Test Manager with Security Clearance
Description: Description:Do you want to be part of a culture that inspires employees to think big, perform with excellence and build incredible products As we enter a new era of Strategic Weapon Systems, Lockheed (more...)
Company: Lockheed Martin
Location: Littleton
Posted on: 07/21/2019

Division Compensation Director
Description: Description SHIFT: No Weekends br br SCHEDULE: Full-time br br People. Performance. Possibilities. These words describe the focus of our Human Resources team here at HCA, a Fortune 100 company (more...)
Company: HealthONE
Location: Denver
Posted on: 07/21/2019

Engineer II - Systems Engineering Fault Management Engineer Security clearance required
Description: Job Description - Ball Corporation Job Title: Engineer II - Systems Engineering Fault Management Engineer - Security clearance required Job ID: Location: CO - Boulder Full/Part Time: Full-Time (more...)
Company: Ball Corporation
Location: Boulder
Posted on: 07/21/2019

Regional Sales Director
Description: DAMM Cellular Systems is looking for a Regional Sales Director RSD . As an integral member of the North American Sales team the RSD will advance the strategic direction of the company by developing and (more...)
Company: DAMM Cellular Systems
Location: Denver
Posted on: 07/21/2019

Senior Change Manager
Description: CELEBRATE YOUR PERSONALITY AND TEAM SPIRIT. br br GROW THROUGH YOUR CHOICES. br br MAKE YOUR MARK. br br North Highland believes in unleashing potential together. It means we challenge thinking (more...)
Company: North Highland
Location: Denver
Posted on: 07/21/2019

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds