DenverRecruiter Since 2001
the smart solution for Denver jobs

Resort Manager

Company: National Veterinary Associates
Location: Denver
Posted on: June 20, 2019

Job Description:

Job Description City Bark in LoDo, CO is looking for a dedicated Resort Manager to join our team! City Bark is the number one daycare and boarding facility in Denver, Colorado. We have 4 locations and are expanding this year. The highest standards in the industry with loving knowledge of what it takes to take premier care of your loved dogs! From group time to swim type, we make sure they are having a fantastic time. In order to uphold such care, the right character, experienced manager will be selected for this position. Our ideal future team members have a strong background in human resources, finance and budget management, customer service, and leading a team. Veterinary or medical office management experience preferred. About the Resort * Daycare * Boarding * Grooming * Dog Walking * Swimming Pool for our water friendly pets * "Mountain" for our outgoing pups that want to explore the great outdoors About LoDo, CO LoDo is a bustling downtown neighborhood known for its trendy shopping and dining scene. String lights illuminate Larimer Square, a historic block with elegant Victorian buildings housing trendy boutiques and sleek restaurants and lounges. Nearby Union Station, a beaux arts-style transport hub, also has cool places to eat and drink, plus summer events that include concerts and a weekly farmers' market. For more information please visit The Resort Manager is a leader and an integral member of the General Resort management team. The General Resort Manager partners with the Associate Manager of Regional Operations to provide a smooth and profitable operation by driving revenue and managing costs while creating a resort culture based on high quality guest care and exceptional customer service. Job Duties and Responsibilities Leadership and Planning * Creates the resorts schedule and manages labor costs to budget. * Participates in the weekly, monthly and annual planning and budget maintenance process. * Establishes goals for the resort and staff. * Acts as a champion for change and identifies, documents, shares, and promotes best practices. * Plans and leads employee meetings. Operations * Oversees employee benefits program and resort insurance plans. * Educates employees on resorts financial policies and procedures, and client compliance program responsibilities. * Develops and implements resort policies * Performs quality checks and reviews of client files. * Manages vendor relationships. * Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues. People Management * Oversees staffing needs including hiring, training, disciplining and terminating as required. * Recruits new employees and participates in the selection process. * Completes employee orientation, training and performance appraisals. * Coaches and mentors employees and identifies continuous learning and skill building needs. * Implements performance-based incentive and rewards and recognition programs. * Mediates conflict and maintains employee morale. * Manages front office staff including grooming and boarding staff. Client Service * Drives client visits through strategic client communication and local marketing efforts (i.e. Community). * Trains staff on client service initiatives and uses client visit growth best practices. * Demonstrates and reinforces the highest level of client service. * Manages client relationships; effectively resolves client issues and escalations. * Oversees client follow-up procedures, including reminders and call backs. * Utilizes client service initiative measurements to evaluate resort and staff performance. Financial * Ensuring payroll is accurately completed and submitted for all resort staff. * Manages accounts receivable. * Reconciles daily cash and monitors the petty cash. * Continually drives revenue and manages costs to budget. * Performs invoice audit reviews. * Manages inventory and oversees the semi-annual inventory process. * Controls all facility and administrative costs. * Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals. Qualifications: Knowledge, Skills, and Abilities Knowledge * Supervisory and leadership experience. * Multi-functional operations including budget and labor management. * Customer service and marketing techniques. * HR policies and protocol development. * Staff management including: coaching, development, performance appraisals, and resolution management. Skills * Customer service best practices. * Interpersonal skills. * General management skills including reporting and data analysis. * Problem solving and conflict management skills. * Excellent oral and written communication skills. * Organizational skills. * Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred). Abilities * The ability to delegate responsibility and achieve results with resort team members. * Must be able to handle multiple tasks and remain flexible with assigned duties. * Capable of championing change and driving innovative programs in the resort. * Must be able to work well in team environment. * Capable of quality decision making. * The ability to coach, correct, develop and motivate employees. * Demonstrates excellent time and task management. * Demonstrates professional and courteous presentation with staff and clients. Qualifications: Education/ Experience * 3-5 years' experience in a Manager role. * 2-4 years customer service experience. * Experience in a pet resort/hospital setting in positions of increased responsibility a plus. * Possess a valid drivers license and proof of insurance. * Access to reliable transportation. Equal EmSDL2017

Keywords: National Veterinary Associates, Denver , Resort Manager, Executive , Denver, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

RN Case Manager
Description: Welcome to Centura HealthWelcome to Centura Health the largest health ecosystem in Colorado and Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to (more...)
Company: Centura Health
Location: Lakewood
Posted on: 07/20/2019

Assistant Director - Early Learning Center
Description: Description: br Location: Metro DenverType: FulltimeThe Assistant Director supports with all aspects of center operations for a team of approximately 18 teachers and 60 children and families. The center (more...)
Company: Mile High Montessori Early Learning Centers
Location: Denver
Posted on: 07/20/2019

Outside Sales/Route Sales Manager - Full Training
Description: Build a Great Career and a Great Life.Sales job title: Outside Sales/Route Sales Manager - Full TrainingFeel the freedom independence of managing your own protected route selling our National brands. (more...)
Company: Mac Tools
Location: Englewood
Posted on: 07/20/2019

Facilities Project Manager
Description: Job Description:This is a Project Management position, reporting to the Antarctic Support Contract ASC Facilities Projects and Construction Manager. The Project Manager will be executing various projects (more...)
Company: Leidos
Location: Denver
Posted on: 07/20/2019

Project Manager
Description: Position Overview br br As part of the Global Services organization, the Project Manager has an overall responsibility for the successful planning, execution, monitoring, controlling and closing of (more...)
Company: Intelex Technologies
Location: Denver
Posted on: 07/20/2019

Assistant Community Manager
Description: Watermark on Twenty Mile located in Parker, CO offers brand new luxurious apartments. Surrounded by a wide variety of excellent retail shops, restaurants and entertainment options, our community offers (more...)
Company: Watermark Residential
Location: Parker
Posted on: 07/20/2019

Director Of Revenue Strategies
Description: Revenue Matters is seeking a qualified revenue management practitioner with past experience in hotels and resorts. As director of revenue strategies, you will be the
Company: Revenue Matters
Location: Denver
Posted on: 07/20/2019

RN Manager of IR and Endoscopy
Description: Description SHIFT: No Weekends SCHEDULE: Full-time RN Manager of IR and Endoscopy Rose Medical Center The Nurse Manager provides leadership through planning, organizing, coordinating, monitoring and evaluating (more...)
Company: Rose Medical Center
Location: Denver
Posted on: 07/20/2019

Project Manager-Landscape Construction
Description: Project Manager--Landscape Construction br If you are a Project Manager with Landscape Construction experience, please read on br br br What You Will Be Doing br --Projects will vary in scope (more...)
Company: CyberCoders
Location: Denver
Posted on: 07/20/2019

Project Manager
Description: J. A. Watts, Inc. is a leading professional services and general contracting firm providing project management, programming, and construction for public and private clients since 1999. Known for our unmistakable (more...)
Company: J A Watts Inc
Location: Denver
Posted on: 07/20/2019

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds