Resort Manager

Company: National Veterinary Associates
Location: Denver
Posted on: June 20, 2019

Job Description:

Job Description City Bark in LoDo, CO is looking for a dedicated Resort Manager to join our team! City Bark is the number one daycare and boarding facility in Denver, Colorado. We have 4 locations and are expanding this year. The highest standards in the industry with loving knowledge of what it takes to take premier care of your loved dogs! From group time to swim type, we make sure they are having a fantastic time. In order to uphold such care, the right character, experienced manager will be selected for this position. Our ideal future team members have a strong background in human resources, finance and budget management, customer service, and leading a team. Veterinary or medical office management experience preferred. About the Resort * Daycare * Boarding * Grooming * Dog Walking * Swimming Pool for our water friendly pets * "Mountain" for our outgoing pups that want to explore the great outdoors About LoDo, CO LoDo is a bustling downtown neighborhood known for its trendy shopping and dining scene. String lights illuminate Larimer Square, a historic block with elegant Victorian buildings housing trendy boutiques and sleek restaurants and lounges. Nearby Union Station, a beaux arts-style transport hub, also has cool places to eat and drink, plus summer events that include concerts and a weekly farmers' market. For more information please visit www.citybark.com. The Resort Manager is a leader and an integral member of the General Resort management team. The General Resort Manager partners with the Associate Manager of Regional Operations to provide a smooth and profitable operation by driving revenue and managing costs while creating a resort culture based on high quality guest care and exceptional customer service. Job Duties and Responsibilities Leadership and Planning * Creates the resorts schedule and manages labor costs to budget. * Participates in the weekly, monthly and annual planning and budget maintenance process. * Establishes goals for the resort and staff. * Acts as a champion for change and identifies, documents, shares, and promotes best practices. * Plans and leads employee meetings. Operations * Oversees employee benefits program and resort insurance plans. * Educates employees on resorts financial policies and procedures, and client compliance program responsibilities. * Develops and implements resort policies * Performs quality checks and reviews of client files. * Manages vendor relationships. * Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues. People Management * Oversees staffing needs including hiring, training, disciplining and terminating as required. * Recruits new employees and participates in the selection process. * Completes employee orientation, training and performance appraisals. * Coaches and mentors employees and identifies continuous learning and skill building needs. * Implements performance-based incentive and rewards and recognition programs. * Mediates conflict and maintains employee morale. * Manages front office staff including grooming and boarding staff. Client Service * Drives client visits through strategic client communication and local marketing efforts (i.e. Community). * Trains staff on client service initiatives and uses client visit growth best practices. * Demonstrates and reinforces the highest level of client service. * Manages client relationships; effectively resolves client issues and escalations. * Oversees client follow-up procedures, including reminders and call backs. * Utilizes client service initiative measurements to evaluate resort and staff performance. Financial * Ensuring payroll is accurately completed and submitted for all resort staff. * Manages accounts receivable. * Reconciles daily cash and monitors the petty cash. * Continually drives revenue and manages costs to budget. * Performs invoice audit reviews. * Manages inventory and oversees the semi-annual inventory process. * Controls all facility and administrative costs. * Utilizes and implements the NVA Incentive Bonus Plan to meet hospital goals. Qualifications: Knowledge, Skills, and Abilities Knowledge * Supervisory and leadership experience. * Multi-functional operations including budget and labor management. * Customer service and marketing techniques. * HR policies and protocol development. * Staff management including: coaching, development, performance appraisals, and resolution management. Skills * Customer service best practices. * Interpersonal skills. * General management skills including reporting and data analysis. * Problem solving and conflict management skills. * Excellent oral and written communication skills. * Organizational skills. * Basic computer skills (Microsoft Office, Email, and practice management software knowledge preferred). Abilities * The ability to delegate responsibility and achieve results with resort team members. * Must be able to handle multiple tasks and remain flexible with assigned duties. * Capable of championing change and driving innovative programs in the resort. * Must be able to work well in team environment. * Capable of quality decision making. * The ability to coach, correct, develop and motivate employees. * Demonstrates excellent time and task management. * Demonstrates professional and courteous presentation with staff and clients. Qualifications: Education/ Experience * 3-5 years' experience in a Manager role. * 2-4 years customer service experience. * Experience in a pet resort/hospital setting in positions of increased responsibility a plus. * Possess a valid drivers license and proof of insurance. * Access to reliable transportation. Equal EmSDL2017

Keywords: National Veterinary Associates, Denver , Resort Manager, Executive , Denver, Colorado