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IT Services Client Success Manager

Company: Internetwork Experts Corporation
Location: Englewood
Posted on: June 14, 2019

Job Description:

Job DescriptionIT Services Client Success Manager Core FunctionsResponsible for client satisfaction, building trusted relationships, and retentionHandle daily client issues and concernsCollaborate with team members to facilitate effective client issues resolutionRespond to internal and external client inquiries in a timely mannerBecome proficient in ConnectWise CRM and ticketingReview and delivery of client monthly reportsPerform regular client cadence callsPerform Quarterly Business Reviews, Strategic Solutions PlanningProduct knowledge through ongoing professional developmentClient education regarding products and service offeringsExisting client business development, service stack adoptionInside Sales (Create Quotes and Statements Of Work, deliver to clients)Participate in project planning processesEngage in small client projects as client liaisonProvide monthly invoicing reviews Desired CharacteristicsHigh desire to learn and take directionEffective written and oral communication skillsHigh level of professionalism and relationship management capabilitiesDesire to learn and grow in a rapidly changing industryAbility to prioritize and manage multiple tasks concurrentlyDriven and self-motivated team playerEducationHigh school or equivalent (Required)College IT coursework preferred, or equivalent work experience Work Experience2-5 Years IT Account Administration experienceConsulting and MSP experience (Preferred) BackgroundInternetwork Experts Corp (IEC) was founded in 2001 as a professional IT services provider and network engineering and design firm. In 2009, IEC began providing MSP and developed a proprietary disaster recovery solution. Our team of highly certified engineers has an average of 15 years of industry and network experience. We provide IT services, support, and consulting to more than 100 organizations across the country, from small businesses to Fortune 500 companies.Our Mission:"a collaborative company of engineers that really gets it, and really cares."What We Value-- smart people who want to help people-- customer-focused-- communication-- collaboration-- respect and caring for one another-- tenacity and follow-throughJob Type: Full-timeSalary: $50,000.00 to $60,000.00 /year Hours & TravelThis is a paid full-time (40 hours/week, exempt) position. BenefitsWe offer comprehensive, company-subsidized, benefits, including: paid time off, health insurance coverage, flexible spending and health savings accounts, life insurance, disability benefits, and other additional benefits.

Keywords: Internetwork Experts Corporation, Denver , IT Services Client Success Manager, Executive , Englewood, Colorado

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