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Client Service Account Manager

Company: QuickBox Fulfillment
Location: Denver
Posted on: June 14, 2019

Job Description:

QuickBox is one of the fastest growing companies in Denver. It is the leader in the high tech field of E-Commerce Order Delivery. General Description:The Client Services team is responsible for all communications to the QuickBox client base. As a part of the team, you will be responsible to communicating to C level employees, within QuickBox and our clients. We pride ourselves on our responsiveness and quality service to our clients. Essential Duties & Job Functions:- Ability to strategically manage all aspects of client relationship and communication, providing excellent service and maintaining client satisfaction through critical problem solving and decision making skills.- Document and track internal metrics according to client SLAs to drive performance.- Advocate for clients across operational departments and make proactive recommendations to gain economic and operational efficiencies on behalf of client and Quickbox.- Understand the impact of client needs on operational departments and effect on planned labor and resources. - Provide ongoing client facing program summaries, business reviews, analysis, recommendations, PO trending etc. - Develop relationships with clients to realize the value of contracted services. - Ability to recognize upsell opportunities and collaborate with Business Development to ensure client needs are met- Other job duties are required as assigned. Job Qualifications Mandatory:1) Bachelor's degree or equivalent from a four year college or university1) Experience with 3PL and Fulfillment2) Critical thinking and problem solving skills3) Self-starter with excellent follow through4) Excellent written and verbal communication skills5) Ability work effectively within a cross functional team environment6) Advanced computer and word processing skills, including MS Word, Excel, and PowerPoint. 7) Experience with Customer Relationship Management (CRM) software.8) Ability to contribute ideas and feedback in a collaborative environment9) Extremely organized but has the ability to adapt well.

Keywords: QuickBox Fulfillment, Denver , Client Service Account Manager, Executive , Denver, Colorado

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