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Mortgage Support Manager

Company: PulteGroup
Location: Englewood
Posted on: June 13, 2019

Job Description:

Job Description Mortgage Support Manager We are seeking a strong communicator who is customer-focused, disciplined, collaborative, efficient and detail-oriented to lead our consumer facing support teams. Job Summary : Manage and provide direction to mortgage support teams. The ideal candidate will provide leadership by developing team members, implementing effective process strategies, and by working with Operations and Field partners to achieve service, performance, quality and budget objectives. Primary Responsibilities : Monitor production, efficiency and quality of work for approximately 15-20 mortgage support employees. Track daily and weekly production and quality of the team by managing queues, work assignment and utilizing various reports for analysis. Maintain clear process expectations for consistency, efficiency and quality. Partner with other managers to ensure customer focus that results in timely communication and appropriately resolved escalations. Handle personnel performance management, development, training and onboarding of new employees. Direct cancellation efforts to maximize business retention and regulatory compliance. Monitor team budget and capacity. Continually improve teams' execution to support operations. Requirements Scope: Decision Impace: Dept. Department Responsibility: Single Budgetary Responsibility: Yes Direct Reports: Yes Indirect Reports: No Required Education : Minimum High School diploma or equivalent. College degree preferred. Required Experience : Prior management experience in the mortgage industry Effective communication, presentation and organizational skills Proficient with MS Office, primarily Outlook and Excel Experience with Empower and other mortgage programs a plus All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.

Keywords: PulteGroup, Denver , Mortgage Support Manager, Executive , Englewood, Colorado

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