SVP of Revenue
Company: PR/Marketing /Advertising, Denver, CO
Posted on: March 18, 2019
The Customer Success function is critical to positioning COMPANY as a trusted partner to clients and to developing a more holistic approach to growing the Company’s client base. Enterprise customers represent a large part of the Company’s future revenue growth; in order to achieve that growth, a dedicated, cohesive team will be formed, with all customer- facing employees under one umbrella, under one leader, and focused on those enterprise accounts. COMPANY sells multiple products today and is introducing more complex solutions in the next 12-36 months; a better understanding of enterprise clients and a more coordinated approach to working with them must be established to achieve maximum results. Key Initiatives Developing the customer success team, including selecting team members and establishing smaller reporting teams/group functions as well as identifying hiring needs for the next 12 months to support the company’s growth objectives with enterprise accounts Developing clear roles and responsibilities for all team members, including all direct and indirect reports Developing procedures to allow the team to collaborate closely, setting up processes for managing large accounts effectively; a critical part of this process will be setting up the right relationships with sales Ensuring that any methods/tactics that are developed to create and maintain great relationships with customers are “customer-centric” in orientation Duties and Responsibilities Developing the customer success team, including selecting team members and establishing smaller reporting teams/group functions as well as identifying hiring needs for the next 12 months to support the company’s growth objectives with enterprise accounts Developing clear roles and responsibilities for all team members, including all direct and indirect reports Developing procedures to allow the team to collaborate closely, setting up processes for managing large accounts effectively; a critical part of this process will be setting up the right relationships with sales Ensuring that any methods/tactics that are developed to create and maintain great relationships with customers are “customer-centric” in orientation Educate current and future enterprise accounts about the value of the CS function at COMPANY Educate current and future COMPANY employees about the importance as well as the day- to-day functioning of the CS organization Determine how the company can “surprise and delight” enterprise customers, exceeding their expectations and establishing the Company as a trusted partner Act as a liaison with the Sales teams to ensure consistency in enterprise account management Conduct, analyze, and report on enterprise account satisfaction, creating a satisfaction/scoring system to monitor ongoing performance to ensure that COMPANY is “delighting” customers Create and present an internal dashboard of key performance indicators (KPIs) regarding account successes, including number of enterprise accounts, revenue and profit growth and renewal rates Establish deeper relationships with senior people at enterprise accounts Ensuring that the Company’s data partners know that they can trust COMPANY with their data and that the Company will be good stewards of it; make data partner relationships “super-sticky Knowledge, Skills, Abilities, Experience, An ideal candidate will have at least 15 years of business experience and will have most recently been a Vice President or Senior Director of Customer Success, with a staff of at least 20-30 direct and indirect reports. Industry Experience: Travel, Data/ SaaS Company or other software company with enterprise clients Prior Company Size: Ideal experience would be someone with time spent at mid-sized ($100-300mm) and larger companies ($1B+) Scaling experience would be ideal Experience recruiting, mentoring and managing a CS team Detail-oriented, with the ability to work independently and manage ambiguity Ability to collaborate and communicate with people in a variety of roles across multiple departments and leadership levels Must be able to handle aggressive deadlines, work cross-functionally and prioritize work in a fast-paced, often ambiguous environment Must have an entrepreneurial nature and be highly adaptable and resourceful Must be a problem solver and accountable for finding solutions; he/she needs to own problems and solve them Must have a hunger for growth, a drive to contribute, and desire to make a difference Company is a client-centric digital organization that brings scale, precision, and sophistication to digital marketing. Leveraging the belief that people matter as much as technology, Company helps advertisers solve complex marketing challenges with custom, performance-driven solutions. We are a Facebook Small Business Solutions Partner, a Google Premier Partner and the recipient of the 2016 Google Channel Sales Innovator Award - US; this prestigious award, the only one in the innovation category presented to a U.S. company, recognizes the leading edge technology of our Quantum Optimization Platform. #Company Responsibilities The Senior Vice President – Company Revenue is responsible for the development and execution of vision, strategy, initiatives and tactics for the Company sales organization maximizing short and long-term revenue potential. Direct management over sales, vertical, account management, client services, strategic partnerships, and strategic accounts teams. Establishment and ownership of revenue & expense budgets to achieve company financial goals. Define, measure, and report on KPIs to organizational stakeholders and executive leadership ensuring business objectives are performing to plan. Effective communication of goals and objectives within the division and the company. Identify and adopt best practices to improve sales performance & initiates. Identify new ways to grow the business through products, rates, etc. Partner with the product and technology team to align strategy with proprietary technology, digital product, and data solution needs to achieve customer success. Partner with digital operations to insure optimal campaign performance and maximize customer retention. Partner with marketing to support aggressive sales acquisition efforts, company branding, and sales enablement assets. Maintain deep understanding of the competitive landscape, staying on top of current industry best practices, future roadmaps, and trends. Understand and continuously focus on consumer, digital advertising & marketing, and technology trends as it relates to digital agency growth. Develop and grows strong relationships with key strategic partners to drive innovation, new revenue channels and industry leading performance. Interface directly with key strategic accounts and agencies presenting custom programs and advertising solutions delivering an executive-level experience. Determine competitive and consistent policies, standards, and rates driving revenue growth and maximizing profit. Ensure Company leverages sales systems and platforms to generate data and insights to drive and improve sales execution and results. Qualifications Bachelor's degree with 10 years successful digital sales management and 3 years direct selling experience in digital. Extensive experience leading the sales/revenue function within a large enterprise/network. Deep understanding of digital advertising, marketing industry along with strong vertical knowledge in ecommerce and automotive. Strong leader with ability to hire, grow and retain top talent. Strong collaboration/partnership skills needed to work and drive results within a fast-paced matrix environment. Ability to quickly grow relationships with key company leaders. Hands-on leader that is results driven. Strong communication and presentation skills. Advanced analytical and problem-solving skills. Strong business acumen with experiencing managing full P&L. Must be able to develop business plans & successfully execute implementation of these plans. This position requires approximately 50% travel.
Keywords: PR/Marketing /Advertising, Denver, CO, Denver , SVP of Revenue, Executive , Denver, Colorado
Didn't find what you're looking for? Search again!