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Property Management Operations Specialist

Company: Boulder Housing Partners
Location: Boulder
Posted on: November 10, 2018

Job Description:

Property Management Operations SpecialistAre you looking for a position at a mission-driven, innovative organization with great benefits? If so, join Boulder Housing Partners! We build, own, and manage affordable housing in the City of Boulder, bringing together staff and stakeholders?from diverse backgrounds to accomplish a common goal.OVERALL JOB OBJECTIVE:Under general supervision, to provide support to the property managers for public housing, section 8 project-based, affordable, tax credit, and market rate housing in the City of Boulder.? Function include eligibility determinations, processing renewal and recertification paperwork, showing apartments, compliance and reporting, filling in for property manager as needed and related duties as required.DUTIES AND RESPONSIBILITIES:1.?? Assist with lease-up of vacant units.? This includes the following:

  • Respond to inquiries via telephone and walk ins
  • Process and maintain waitlists
  • Process applications for housing
  • Conduct landlord references
  • Conduct background checks
  • Check files for eligibility criteria
  • Show available units
  • Conduct pre-leasing inspections of vacant units to ensure units are in move-in condition2.?? Assist with process all paperwork and mailings related to recertifications and renewals.? This includes the following:
    • Maintain and create filing and logging systems for first, second and final mailings
    • Process recertification and send notification of recertification to residents
    • Mail letters and packets and track return of documents
    • ?Review forms for accuracy and completeness.? Research and obtain missing ? ?information as needed
    • ?Organize paperwork and assist as requested
    • ?Track traffic, enter data into Yardi software system
    • ?Maintain organized resident files3.?? Assist property managers by:
      • Holding office hours on-site as needed
      • Posting notices at sites
      • Filing
      • Interpreting for Spanish-speaking clients4.?? Assist property managers with resident issues, including:
        • Monitor rent collections and late payment reports
        • Initiate and follow up on resident payback agreements
        • Assist with resident issues, requests and communications
        • Working knowledge of Reasonable Accommodation situations under Section 5045.?? Assist with all other paperwork issues, including but not limited to filing, reporting requirements for the various funders and program administrators.6.?? Performs related duties as required by management to meet the needs of BHP.7.?? Regular, predictable attendance is an essential function of this position.8.?? Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Is responsible for the safety of self, others, materials, and equipment.? Uses all required safety equipment.Boulder Housing Partners is committed to hiring employees who provide good customer service; our employees communicate courteously and responsively and provide effective and efficient service to the public and co-workers.REQUIREMENTS:High school diploma or equivalent. Strong organizational experience. Experience with data entry and database management.? Ability to accurately verify multiple sources of information and make assessments.? Demonstrated ability to communicate with internal and external customers; proven composure in difficult situations; ability to manage and resolve conflict effectively. Attention to detail. Ability to work with diverse populations.? Interest, desire, ability and commitment to provide excellent customer service in person and over the telephone. Ability to work independently, take initiative, handle multiple tasks simultaneously, and to assume responsibility for completion of complex workload without close supervision.? Acceptable background information, including criminal history.? Valid Colorado driver's license and acceptable motor vehicle record.DESIRED QUALIFICATIONS:Bilingual English and Spanish preferred.? Strong administrative experience preferred. Experience with housing software, particularly Yardi.? Customer service oriented.Founded in 1966, Boulder Housing Partners is the housing authorty for the City of Boulder. Our mission is to provide quality, affordable housing, inspire vibrant communities, and create the opportunity for change in people's lives. ?We envision a diverse, inclusive, and sustainable Boulder as a result of our efforts.OVERALL JOB OBJECTIVE:Under general supervision, to provide support to the property managers for public housing, section 8 project-based, affordable, tax credit, and market rate housing in the City of Boulder.? Function include eligibility determinations, processing renewal and recertification paperwork, showing apartments, compliance and reporting, filling in for property manager as needed and related duties as required.DUTIES AND RESPONSIBILITIES:1.?? Assist with lease-up of vacant units.? This includes the following:
          • Respond to inquiries via telephone and walk ins
          • Process and maintain waitlists
          • Process applications for housing
          • Conduct landlord references
          • Conduct background checks
          • Check files for eligibility criteria
          • Show available units
          • Conduct pre-leasing inspections of vacant units to ensure units are in move-in condition2.?? Assist with process all paperwork and mailings related to recertifications and renewals.? This includes the following:
            • Maintain and create filing and logging systems for first, second and final mailings
            • Process recertification and send notification of recertification to residents
            • Mail letters and packets and track return of documents
            • ?Review forms for accuracy and completeness.? Research and obtain missing ? ?information as needed
            • ?Organize paperwork and assist as requested
            • ?Track traffic, enter data into Yardi software system
            • ?Maintain organized resident files3.?? Assist property managers by:
              • Holding office hours on-site as needed
              • Posting notices at sites
              • Filing
              • Interpreting for Spanish-speaking clients4.?? Assist property managers with resident issues, including:
                • Monitor rent collections and late payment reports
                • Initiate and follow up on resident payback agreements
                • Assist with resident issues, requests and communications
                • Working knowledge of Reasonable Accommodation situations under Section 5045.?? Assist with all other paperwork issues, including but not limited to filing, reporting requirements for the various funders and program administrators.6.?? Performs related duties as required by management to meet the needs of BHP.7.?? Regular, predictable attendance is an essential function of this position.8.?? Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Is responsible for the safety of self, others, materials, and equipment.? Uses all required safety equipment.Boulder Housing Partners is committed to hiring employees who provide good customer service; our employees communicate courteously and responsively and provide effective and efficient service to the public and co-workers.REQUIREMENTS:High school diploma or equivalent. Strong organizational experience. Experience with data entry and database management.? Ability to accurately verify multiple sources of information and make assessments.? Demonstrated ability to communicate with internal and external customers; proven composure in difficult situations; ability to manage and resolve conflict effectively. Attention to detail. Ability to work with diverse populations.? Interest, desire, ability and commitment to provide excellent customer service in person and over the telephone. Ability to work independently, take initiative, handle multiple tasks simultaneously, and to assume responsibility for completion of complex workload without close supervision.? Acceptable background information, including criminal history.? Valid Colorado driver's license and acceptable motor vehicle record.DESIRED QUALIFICATIONS:Bilingual English and Spanish preferred.? Strong administrative experience preferred. Experience with housing software, particularly Yardi.? Customer service oriented.Related Keywords: property management, public housing, section 8 project-based, tax credit, market-rate housing, general administrative support, renewal paperwork, recertification paperwork,

                  Keywords: Boulder Housing Partners, Denver , Property Management Operations Specialist, Executive , Boulder, Colorado

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