Project Manager with Customer Service
Company: Bluebird Technologies Inc.
Posted on: November 9, 2018
Title: Engagement Manager ILocation : Littleton,CODuration :1 year contract to Perm--- Top Skills: Project Management, Customer Service, MS Office - familiarity with excel, excellent communication skills; ability work in fast-paced environment and can communicate to all levels--- 2 years' telecom experience preferred --- 2-5 years project management experience --- TW telecom experience is highly preferredThe Professional Service Engagement Manager will work with the account team and customer on a large scale deployment to CTL Customers. Responsibilities will include oversight of overseeing delivery of products and services purchased from CenturyLink, initial escalation point for the customer, overseeing revenue recognition, change orders and billing. 2-4 years experience.Skills and Abilities: --- Minimum of 2 years related customer service experience in the telecommunications industry --- Must demonstrate project management experience in planning and organizing data from various sources into concise, relevant information --- Must have keen attention to detail. Must be self-directed, understand the requirements and take the initiative to complete tasks or assignments with little or no direction --- Experienced in interfacing with internal and external customers towards effective management of a project or customer expectations --- Ability to focus and deliver pro-actively in a dynamic, multi-tasking, fast-paced environment --- Ability to work effectively in diverse groups --- Demonstrated ability to direct the work of other functional organizations --- Demonstrated ability to influence and collaborate across organizational boundaries --- Excellent interpersonal, verbal and written communication skills --- Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint --- Team player with a great passion to succeed --- Must work effectively under pressure; organizing multiple tasks and projects in an ever changing environment --- Effective problem solving and troubleshooting skillsEssential Duties --- Owns and manages all customer communications or escalations pertaining to new install orders. Provides order status and drives timely resolution on behalf of the customer.Actively manages all service activation elements of customer orders from order entry through service "turn up."Communicates order status to customers via conference call, emails and phone calls. Addresses customer requests, complaints and issues regarding their service order and delivery in a timely manner. --- Assists with escalations pertaining to a new customer install or disconnect, providing customer order status and/or related issues and drives timely resolution on behalf of the customer. --- Initiates and tracks the timely and accurate moves, adds, changes and disconnects to the customer's services based on their requests.Which include but is not limited to reason code collection, reporting and defining approach for proactively working with the customer and sales on disconnect related retention efforts.May also be provided with a level of authority to provide customer credits related to disconnect retention efforts to be used at their discretion. --- Assists as an escalation point with billing research, billing inquiries and helps identify root cause of billing disputes.Initiates, develops, and manages action plans to correct and prevent the re-occurrence of specific dispute types, and has authority to approve customer credits within established limits. --- Collaborates with customer or portal support team with the on-boarding and re-boarding (as changes occur) of customers within the company portal. Provides training to customers in order to drive consistent use of the company portal. Accountable to ensure that all assigned customers are portal enabled, including owning and directing the process for implementing updates of customer information hierarchies within the company portal. - provided by Dice Project manager, Customer Service, Telecom, Billing, New Orders
Keywords: Bluebird Technologies Inc., Denver , Project Manager with Customer Service, Executive , Littleton, Colorado
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