Director of Operations

Company: Cardinal Group
Location: Denver
Posted on: May 24, 2025

Job Description:

POSITION: Director of OperationsCOMPENSATION: Pursuant to applicable regulations, if this job is performed in a relevant State, the salary range is $150,000-$190,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We also provide a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.REPORTS TO: Vice President, OperationsSUMMARY:Under the strategic vision set by the VP of Operations, the Operations Director is responsible for executing tactical operations and overseeing the performance of the assigned cells. Collaborating closely with the VP of Operations, the incumbent will share responsibility for the performance, development, and compliance of the cell leaders (Portfolio Managers) and the properties within multiple cells of a broader group.RESPONSIBILITIES

• Ensure adherence to the responsibilities and obligations of the Company's Property Management Agreements (PMAs) in collaboration with the VP of Operations and legal and compliance teams.
• Maintain strong working relationships with internal teams and external partners to ensure efficient collaboration. Participate in and demonstrate the value of affiliated Cardinal Group Companies, including TURN, Agency Fifty3, and Cardinal Group Construction.
• Provide direction and mentorship to team members, ensuring successful onboarding and ongoing development, emphasizing the company's culture of excellence rooted in diversity, equity, and inclusion.
• Assist in preparing annual budgets, marketing, and business plans for communities under management, monitor financial performance, and ensure accurate reporting.
• Lead onboarding of new Portfolio Managers, including executing onboarding plans and mentoring during the first 90 days.
• Implement and revise sales, leasing, and operational plans to achieve occupancy and revenue goals, aligned with the VP's vision.
• Understand housing market trends, economic cycles, and new developments, adjusting strategies proactively.
• Ensure client satisfaction through regular communication and monitoring via NPS surveys.
• Oversee community inspections to maintain curb appeal, leasing, and maintenance standards, and uphold brand promise.
• Assist in resident retention programs and recommend improvements.
• Ensure compliance with all policies, procedures, and regulatory standards.Leadership & Development
  • Monitor team performance, lead corrective actions, and conduct performance reviews.
  • Develop and track quarterly goals for the team, ensuring measurable performance targets.
  • Motivate and develop team members, fostering a culture of diversity, equity, and inclusion.
  • Handle hiring, training, coaching, performance management, and disciplinary actions.
  • Communicate regularly with the company about portfolio performance and operational updates.
  • Manage the Portfolio Managers team, including hiring and onboarding.
  • Coordinate feedback and updates between the team and VP of Operations.Client Services & Business Development
    • Build and maintain relationships with property owners, oversee management reviews, and manage communication and reporting.
    • Establish mechanisms for client engagement and feedback, evaluating customer service and performance metrics.
    • Identify opportunities for expanded services and participate in new business activities.
    • Support due diligence on new acquisitions, focusing on operational aspects.
    • Represent the company at industry events and in publications as a brand ambassador.Qualifications
      • 7+ years in multifamily industry, managing portfolios of over 7,500 units.
      • Proven leadership skills, capable of driving organizational change and results.
      • Excellent verbal and written communication skills.
      • Track record of delivering measurable results.
      • Strong operational, financial, and project management skills.
      • Ability to work under pressure, meet deadlines, and provide excellent customer service.
      • Independent decision-making and problem-solving capabilities.
      • Ability to travel routinely to fulfill job responsibilities.
      • Embodies company values and maintains professionalism at all times.Work Environment / Physical DemandsThe work environment is primarily office-based but includes frequent exposure to outdoor elements and property areas. Must be able to perform physical tasks such as lifting up to 20 pounds and navigating various weather conditions. Reasonable accommodations are available for individuals with disabilities.This description is not exhaustive; additional duties may be assigned as needed.
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Keywords: Cardinal Group, Denver , Director of Operations, Executive , Denver, Colorado