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Director, Resident Engagement

Company: Brookdale Parkplace
Location: Denver
Posted on: May 15, 2024

Job Description:

Job Details:Join the Brookdale Parkplace team today!235 unit Assisted Living, Memory Care and Independent Living Community located near the heart of Denver, boasting with incredible views of the Rocky Mountains and the downtown skyline.Easy access to RTD bus routes - EcoPass providedFree meals during work hoursTraining ProvidedAdvancement OpportunitiesOverview:Early Access to Paycheck with Earned Wage Access is available for Hourly AssociatesMake Lives Better Including Your Own.If you want to work in an environment where you can become your best possible self, join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.Full Time Benefits EligibilityMedical, Dental, Vision insurance401(k)Associate assistance programEmployee discountsReferral programEarly access to earned wagesOptional voluntary benefits including ID theft protection and pet insurancePaid Time OffPaid holidaysCompany provided life insuranceAdoption benefitDisability (short and long term)Flexible Spending AccountsHealth Savings AccountOptional life and dependent life insuranceOptional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal planTuition reimbursementBase pay in range will be determined by applicants skills and experience. Full-time associates in role are eligible for an annual bonus incentive and sales referral bonuses.Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply.Please note, Brookdale is committed to complying with all applicable laws and regulations regarding mandatory COVID-19 vaccination.To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.The application window is anticipated to close within 30 days of the date of the posting.Responsibilities:Promotes, creates, develops, and maintains an environment that supports a culture of engagement based on Brookdales Engagement Philosophy. Creates and manages the communitys resident programs department, ensuring it uses a person-centered approach starting with positive perceptions of aging while building relationships and connections.Hires, trains, and supervises at least 2 full-time associates in accordance with Company policies. Is responsible for recruiting and hiring high quality and engaged associates and ensuring they are appropriately trained and developed to meet the needs of residents. Makes decisions related to associate development, discipline, and termination, in partnership with Executive Director.Develops and manages an innovative, continuous culture of engagement reflective of adults by leveraging engagements fundamental concepts and points of difference.Cultivates person-centered engagement that is meaningful to the individual by working with resident engagement associates to learn and understand each residents unique interests and desires. Ensures programming incorporates elements of spontaneity daily, as appropriate, and associates looks for opportunities to bridge social connections and create friendships among residents.Encourages and promotes purposeful opportunities for residents, both internally and externally. Networks with outside community resources to enrich the variety of opportunities available to residents. May be required to drive a community vehicle, when necessary, to ensure residents receive meaningful opportunities outside of the community.Ensures resident experience and welcome protocols are implemented properly.Provides subject matter expertise to the leadership team regarding engagement and quality of life for residents and associates. Promotes a culture of interdepartmental cooperation to lead to intentional prospect-resident connections.Supports community operations by working to ensure associates are providing resident engagement opportunities to achieve the highest level of resident experience and satisfaction.Collaborates and oversees Resident Engagement teams plans and execution of special events at the community including, but not limited to, holiday, family, Friends for Life, educational, and other marketing events.Oversees the development of the monthly programming calendar. Reviews and approves the calendar to ensure it is based on residents shared interests. Ensures Company initiatives and specialty programs are scheduled and executed as scheduled.Ensures department is in compliance with the Brookdale Excellence Standards Tool (BEST) and appropriate state, federal, and other regulations related to resident programming and engagement.Maintains and adheres to department monthly budget and expense control while managing appropriate community vendor contracts.Where applicable, manages volunteer program and fitness center.Represents department in all community meetings, including but not limited to, Collaborative Care, All Associate, Leadership Team, and Care Planning. Participates in regional calls and trainings as required and ensures Resident Engagement associates participant when necessary.Oversees social media content to ensure alignment with Brookdales culture, brand, and social media guidance and Brookdale standards.Facilitates planning, collaboration, and partnership between service lines to optimize a culture of engagement reaching all areas of the campus, where applicable.This job description represents an overview of the responsibilities for the above-referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by their supervisor.Qualifications:Education and ExperienceA minimum of 3 years of direct experience with adults, coordinating, planning, and executing programs is required. Bachelors Degree in therapeutic recreation, gerontology, health care, education, or other related field preferred. Leadership experience is required.Certifications, Licenses, and Other Special RequirementsMust have a valid drivers license and may be required to obtain a commercial drivers license based on the needs of the community.Physical Demands and Working ConditionsStandingWalkingSittingUse hands and fingers to handle or feelReach with hands and armsStoop, kneel, crouch, or crawlTalk or hearAbility to lift: up to 50 poundsVisionRequires interaction with co-workers, residents or vendorsOccasional weekend, evening or night work if needed to ensure shift coverageOn-Call on an as needed basisPossible exposure to communicable diseases and infectionsExposure to latexPossible exposure to blood-borne pathogensPossible exposure to various drugs, chemical, infectious, or biological hazardsSubject to injury from falls, burns, odors, or cuts from equipmentRequires Driving: Drives residents (Tier 1)Management/Decision MakingUses strong analytic skills and an in-depth understanding of resident programming and engagement to make varied decisions within the department. Demonstrates leadership ability to be responsible for the overall direction, coordination, and evaluation of resident engagement and programming. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these. Carries out supervisory responsibilities in accordance with the Companys policies and applicable laws.Knowledge and SkillsHas an advanced knowledge of resident programming and uses it to complete and oversee assignments. Has a thorough understanding of the organization and work environment. Ability to speak effectively before groups of customers or associates of organization. Ability to deal with problems involving several concrete variables in standardized situations. Has computer software skills including Microsoft Excel and Word and is comfortable using various social media platforms. Maintains positive and professional demeanor towards residents, visitors, families, and coworkers. Excellent oral and written communication and teaching skills required.Brookdale is an equal opportunity employer and a drug-free workplace.Salary Range Information: $63,160.00 - $78,950.00 / yearby Jobble

Keywords: Brookdale Parkplace, Denver , Director, Resident Engagement, Executive , Denver, Colorado

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