Customer Solutions Manager
Company: Danone North America
Location: Broomfield
Posted on: May 5, 2024
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Job Description:
About the jobQuality, efficiency, and safety all play a big role
in our work at Danone. Manufacturing the best products and
supplying them to meet demand is a key driver for the Supply Chain
team. We are currently looking to hire a Customer Solutions Manager
based in Broomfield, CO!The Manager, Customer Solutions will be a
contributor to profitable business growth by leading a team of
Customer Solutions Specialists in executing best in class customer
service. This position will cultivate and leverage internal and
external relationships with the objective of optimizing supply
chain processes which result in tangible improvements that
differentiate Danone with our customers. The Manager provides
direction for the Customer Solutions department, which includes,
but not limited to managing all aspects of the order to delivery
process. This position will be the central owner of order to
delivery for an assigned Region as well as with internal partners
including sales, distribution, transportation, manufacturing,
finance, and supply chain planning.Responsibilities:Lead team of
Customer Solution Specialists for assigned Region.Initiate and
effectively manage communications to key stakeholders, peers, and
direct reports as part of ongoing business, issue resolution and
organizational initiatives.Manages and mitigates wide-scale service
disruptions through cross-functional partnership (Brand Teams,
Sales, Plants/DCs, Quality, Production Planning, Distribution,
Category Commercial) to prioritize customers.Develop and implement
process improvements, streamlining overall departmental
workflow.Supports team members in root cause analysis and issue
resolution facilitating best in class customer service through
efficient sales order processing, transportation planning, on-time
delivery facilitation, and accurate invoice processing.Influences
and partners with Supply Chain, Quality, and Sales to optimize
service and effectively manage cost.Leads and implements
cross-functional initiatives in support of organizational programs,
productivity, supply chain efficiency and value.Development and
maintenance of Standard Operating Procedure documentation and
training materials in support of customer service and order to
delivery process.Effectively recruit, hire, develop, and mentor
team to meet/exceed business' ongoing needs while instilling
organizational core values in support of Company's Vision and
Mission.Motivates team members and team leaders by actively
listening, encouraging, and recognizing exemplary efforts. Upholds
high integrity and professionalism through leading by
example.Deliver targeted KPIs with assigned customers as determined
by supply chain priorities.The base compensation range for this
position is $103,500 - $120,000 commensurate with experience.
Danone North America additionally offers a performance-based bonus
and has a strong benefits package including Medical, Dental,
Vision, Prescription Drug Coverage, 401k Plan, Wellness Program,
Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid
Parental Bonding Leave, among other benefit plan options. To give
our employees flexibility, Danone is a hybrid work
environment.About youPreferred Candidate Qualifications:Bachelor's
Degree required, preferably in Supply Chain. (6+ years of
progressive Customer Service, Logistics or Supply Chain experience
and/or internal experience may be considered in lieu of degree)3-5
years' experience as a people managerAbility to travel 1-5 trips
annually.Understanding of Supply Chain and retail channels
knowledgeDemonstrated ability to lead within cross-functional
teamsOutstanding analytical and problem-solving skillsStrong
communication skillsAbility to maneuver strategically through the
organization to get the job doneSelf-motivated and results
oriented.Technical proficiency desired in Microsoft Office Suite,
SAP OTC, VMI, EDI, TMSNon-Essential Qualifications:Refrigerated and
/ or perishable supply chain experienceFamiliarity with supply
chain best practices in other industriesKnowledge of customer
behavior & related inefficiencies About usAt Danone North America,
you'll work with some of the best-known food and beverage brands in
the world like Activia, Silk, Two Good, Oikos, evian, and Happy
Family. You'll be part of one of the largest Certified B Corps---
in the world, working together to make sure our brands create real
benefits for people, communities, and the planet. We have 6,000+
employees across the U.S. and Canada. Come join our movement for a
healthier world: One Planet. One Health BY YOU.Danone North America
doesn't just welcome what makes you unique, we value it. We're
proud to be an equal opportunity and affirmative action employer.
All hires to our team are based on qualifications, merit and
business needs. We recruit, employ, train and promote regardless of
race, color, religion, disability, sex, sexual orientation, gender
identity, national origin, age, veteran status, genetic
characteristic or any other protected status. Faithful to our
values of openness and humanism, all of our employees share in the
commitment to engage one another with dignity and respect.
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Keywords: Danone North America, Denver , Customer Solutions Manager, Executive , Broomfield, Colorado
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