Clinical Operations Director
Company: Soar Autism Center
Posted on: February 9, 2024
Soar Autism Center is building a network of interdisciplinary
clinics where children with autism and their families receive
life-shaping services that support them to thrive. We prioritize
early intervention, comprehensive supportive services, and
positive, developmentally-appropriate learning that meets the needs
of each unique child and family. Specifically, we focus on
integrated autism care and a play-based model of applied behavior
analysis (ABA) based on the principles of the Early Start Denver
The Clinic Operations Director is a good fit for a candidate who
has previously managed operations, enjoys working with people, is
highly organized and detail-oriented, maintains calm and poise in a
fast-paced environment, and is mission-driven to help young
children with autism spectrum disorder.
Specific responsibilities would include the following:
Day-to-Day Center Operations
- Owning local fidelity to Soar's operating processes, including
center cleanliness and organization, RBT billable hours management,
scheduling, parent communications, etc.
- Partnering with market-level leadership to serve as the local
accountability for center performance relative to forecast across
key operating metrics, including budget, efficiency, and much
- Working with the local Scheduling Manager to ensure daily
scheduling needs are met and cancellations on clients are
- Proactively identifying local operating challenges in
partnership with staff and using a solution-oriented mindset to
suggest new policies and procedures as needed.
- Serving as the core leader in the center, having deep expertise
on center operations and expectations, and leading by example in
daily processes and decision-making.
- Managing center supply ordering for toys, office supplies,
- Demonstrating professionalism and maturity to the highest
standard in interactions with families, clients, and staff.
Client Communication and Relationship Management
- Managing all non-clinical aspects of the client experience,
including building strong relationships with caregivers and
providing needed support, owning family communications in
partnership with the local clinician team, ensuring strong
attendance, driving strong client NPS scores, and addressing all
- Answering the phones and managing inbound demand for
- Preparing clients for diagnostic and assessment appointments,
including sending information via email, collecting information,
and sending reminders.
- Ensuring a smooth onboarding experience for new clients and
- Managing the front desk, including providing a warm welcome to
clients, prospective clients, and employees.
- Acting as the primary people leader for local employees,
supervising local clinicians and coaching them on career
development and leadership for their RBT supervisees.
- Partner with the lead clinician to support various clinical
staff in clinical excellence and fidelity to expectations
(treatment fulfillment, quality, etc.)
- Managing non-billable task delegation for employees not
directly working with clients.
- Motivating all staff to adhere to center operating policies and
- Serving as a liaison to staff, supporting the team when issues
/ concerns arise, providing guidance on appropriate actions to take
and whom to reach out to.
- Escalating high priority issues to regional leadership as
needed, knowing when to ask for help.
- Collaborate across disciplines to ensure effective
communication and care coordination amongst the BCBA, SLP, and OT
Meeting and Event Management
- Planning and leading office meetings and events, including
monthly staff meetings, professional development days, and staff
- Working with clinical leadership team to plan and execute
parent-facing events, including bi-monthly family nights.
- Bachelor's degree required, advanced degree preferred.
- Prefer 5-7+ years of experience in the healthcare provider
space, but would consider alternative backgrounds that demonstrate
a similar skillset.
- Require previous people management experience, preferably teams
of 8-10 or more people.
- Require 2-3+ years of operations management experience, with
autism or other outpatient clinic experience preferred.
- This is a full-time position.
$70,000 - $100,000 per year
The application deadline for our -Aurora location -will be February
Keywords: Soar Autism Center, Denver , Clinical Operations Director, Executive , Denver, Colorado
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