Assistant Food & Beverage Manager
Company: Stonebridge Companies
Location: Denver
Posted on: November 19, 2023
Job Description:
City, State:Denver, Colorado$72,000/year
The purpose of the ASSISTANT FOOD & BEVERAGE MANAGER is to direct
and organize the activities and services of a hotel food and
beverage outlet (restaurant, lounge, room service, coffee shop) and
banquet operations according to hotel brand standards and in the
hotel's continuing effort to deliver outstanding guest service and
financial profitability. ESSENTIAL DUTIES AND
RESPONSIBILITIES:Supervise and direct all outlet and banquet
operations to include, but not limited to, guest service standards
and initiatives, product quality, cost controls and overall
profitability, marketing initiatives, systems use and management,
budgeting and forecasting, department management, policy &
procedure implementation and enforcement and meeting participation
and facilitation.
- This position requires open availability to include nights,
weekends and holidays.
- Support lounge and banquet operations.
- Support all systems to include Workday, Hotel Effectiveness,
EMC and others as needed.
- Partner in scheduling, menu updates, product ordering and
execution of all operational needs.
- Support all training opportunities and engage in nightly
pre-shift meetings with staff.
- Hold all F&B associates, to include hourly supervisors,
accountable to all rules and policies as set forth by Stonebridge
Companies
- Maintain a warm and friendly demeanor at all times
- Respond to guest complaints in a timely manner.
- Monitor and develop team member performance to include, but not
limited to, providing supervision and professional development,
conducting counseling and evaluations and delivering
recognition.
- Monitor and assess product and service and satisfaction trends,
evaluate and address issues and make improvements accordingly.
- Ensure compliance with health, safety, sanitation and alcohol
awareness standards.
- Ensure associates have current knowledge of outlet and banquet
offerings, products, services, facilities, events, pricing and
policies and knowledge of hotel and local area.
- Recruit, interview and train team members.
- Maintain food, equipment and linen inventories, and keep
inventory records.
- Develop weekly staff work schedule, based on forecasted
occupancy while monitoring labor costs in accordance with
budget.
- Maintains regular attendance and is consistently on time.
- Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
- Performs any other duties as requested by supervisor.Reasonable
accommodations may be made to enable individuals with disabilities
to perform essential duties.DESIRED COMPETENCIES, WORK SKILLS, AND
KNOWLEDGETo perform the job successfully, an individual should
demonstrate the following competencies. Other competencies not
listed may be required for specific positions. The requirements
listed below are representative of the knowledge, skills, and/or
abilities required.Associate demonstrates ORGANIZATIONAL SUPPORT *
Observes and adheres to safety and security procedures, promoting a
safe work environment. * Ensures new hires complete new hire
orientation and complete all brand required training.Associate
demonstrates INITIATIVE* Seeks out new assignments and assumes
additional duties when necessary.* Able to reach effective
solutions, poses good questions, consults helpful resources, and
does not stop at the first answer he/she comes across.Associate
demonstrates exemplary DEPENDABILITY / RELIABILITY* Can be relied
upon regarding task completion and follow up.* Ensures work
responsibilities are covered when absent.Associate demonstrates
ACCOUNTABILITY for their job performance* Takes ownership of all
work performed and communicated. * Completes tasks on time or
notifies appropriate person with an alternate plan.Associate
demonstrates acceptable PRODUCTIVITY standards* Organizes
resources, performs tasks, and coordinates with other functions to
most effectively and efficiently perform work responsibilities and
accomplish objectives on a timely basis. * Assists department in
exceeding productivity standards.Associate demonstrates effective
PROBLEM SOLVING* Identifies and resolves problems in a timely
manner, using intuition and experience to complement data. *
Gathers and analyzes information skillfully.Associate demonstrates
WORKPLACE RESPECT to all associates* Demonstrates knowledge of EEO
policy and promotes a harassment-free environment.* Shows respect
and sensitivity for cultural differences.* Able to build morale and
group commitments to achieve goals and objectives.Associate
demonstrates effective ORAL /WRITTEN COMMUNICATION * Practices
attentive and active listening with all employees. * Listens
without interruption and gets clarification.* Actively participates
in meetings, contributing ideas to improve the company. Associate
demonstrates excellent CUSTOMER SERVICE SKILLS* Solicits customer
feedback to improve service.* Personally demonstrates a commitment
to customer service by anticipating and responding promptly to
guest needs.Associate demonstrates effective FINANCIAL MANAGEMENT
skills* Monitors and controls labor costs.* Seeks approval for
overtime, if required.Associate effectively MANAGES PEOPLE*
Provides regular performance feedback and proactively addresses
performance concerns of staff.* Develops staff so that successful
customer service scores are achieved.EDUCATION AND EXPERIENCE
REQUIREMENTS:* Bachelor's degree (B. A.) from four-year college or
university; or one to two years related experience and/or training;
or equivalent combination of education and
experience.QUALIFICATIONS* Ability to read and interpret documents
such as safety rules, operating and maintenance instructions, and
procedure manuals.* Ability to write routine reports and
correspondence.* Ability to speak effectively before groups of
customers or employees of organization* Ability to calculate
figures and amounts such as discounts, interest, commissions, and
percentages.* Ability to interpret and perform basic computer
functions. Knowledge of Outlook, Word, and Excel.SUPERVISORY
RESPONSIBILITIES* Position has management responsibilities of
restaurant staff.WORK ENVIRONMENTThe work environment normally
entails the following:* Indoor work environment* Minimal to
moderate noise levels consistent with hotel environment* Exposure
to cleaning chemicals.PHYSICAL DEMANDS:During the course of
performing the physical demands of this position, associates are
expected to observe and adhere to safety and security procedures,
promoting a safe work environment. The physical activity normally
entails the following attributes.Position is expected to:* Stand
more than 2/3 of the time* Walk less than 1/3 of the time* Sit less
than 1/3 of the time* Lift up to 50 lbs.* Push / pull up to 100
pounds.
Our company does not discriminate against its associates or
applicants because of race, color, religion, sex, pregnancy,
national origin, ancestry, age, marital status, sexual orientation,
veteran status, physical or mental disability or medical condition.
Equal employment opportunity will be extended to all persons in all
aspects of the employer-associate relationships, including
recruitment, hiring, advancement, compensation, benefits, training,
promotion, transfer, discipline, layoff, recall and termination.
Every reasonable accommodation will be made for disabled
associates.Resumes and applications for employment will be
evaluated on the basis of qualifications to meet the requirements
of the position and ability to perform the requirements of the
position.
Keywords: Stonebridge Companies, Denver , Assistant Food & Beverage Manager, Executive , Denver, Colorado
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