Assistant Vice President of Claims
Company: Pinnacol Assurance
Location: Denver
Posted on: September 17, 2023
Job Description:
Pinnacol Assurance does just one thing, and does it better than
anyone: provide caring workers' compensation protection to Colorado
employers and employees. And while we may be a little biased, we
believe that our work shapes communities and changes lives.
We have big hearts and love big ideas. We've been around for more
than 100 years, but don't let that fool you. Pinnacol is committed
to taking care of Colorado employers and workers in the most
innovative ways. We celebrate continuous improvement, new ideas,
compassion, teamwork, integrity and excellence.
What you'll do:
Individual will be responsible for creating, leading and directing
the short and long-term strategies for the claims discipline to
achieve the Company's operational and financial goals. Will
collaborate with leaders across the organization and develop
critical external relationships to identify and implement
leading-edge marketplace practices securing Pinnacol's competitive
advantage. This will include scaling Pinnacol's claim strengths to
multi-state claim experiences. Individual will guide the
development of best-in-class claims discipline through intentional
curation of culture, philosophy, programs, services, processes, and
performance. Individual will establish priorities, targets and
standards (metrics) for the claim disciplines and programs; reviews
and evaluates performance; provides feedback and calibrates as
needed. Individual will lead, inspire and develop the claims
discipline supporting the Company's objective to become a
recognized customer experience and insights leader. Will
collaborate with leaders to develop a high-performance, high
engagement team of insurance professionals achieving operational
and financial goals.
What you can expect:
The following demonstrated leadership skills will be necessary to
achieve success in this position:
- Claims Leadership:
- Leads the development and implementation of Pinnacol's
best-in-class claims strategy that is informed by customer-driven
insights and leading marketplace practices including: philosophy,
programs, services, business processes, standards, performance,
tools, technology, and analytics.
- Clearly defines best-in-class claims performance benchmarks
with defined, measurable outcomes, expectations and performance
accountability.
- Engages in constant scanning of the external environment for
industry-leading tools, technology, analytics and best practices to
continuously improve Pinnacol's claims performance.
- Develops and executes approaches that result in a deep
understanding of stakeholder needs, expectations and anticipating
future preferences.
- Collaborates with AVPs, business directors and discipline
directors to set the strategy and direction for discipline
consistency in practices across operations teams ensuring standard
work and business processes are continuously improved.
- Leverages customer-driven insights to collaborate with
information services and communications to develop and deploy
leading-edge policyholder and injured worker experience-based
resources and tools (web, mobile, social media, etc.).
- Operations Leadership:
- Develops and executes operational strategies in collaboration
with peers, business directors and discipline directors to achieve
financial and business objectives (growth, retention, claims
management and customer experience).
- Responsible for developing leaders and cultivating a culture of
Lean management principles, continuous learning, improvement,
positivity and best-in-class operational performance.
- Develops trusted influence externally, particularly with
agents, and across the organization based upon breadth and depth of
insurance operations, business and marketplace knowledge. ---
Partners with discipline directors and Pinnacol's corporate
compliance advisor to develop and maintain effective relationships
with internal and external auditors, regulatory, legislative and
governmental bodies.
- Prudently manage resources within budgetary guidelines
according to company policy and within ethical corporate governance
guidelines.
- Regular attendance and punctuality are essential functions of
the job.
Additional Duties:
- Must be able to establish and maintain relationships with
strategic business partners and must be comfortable bargaining and
negotiating with partners to achieve goals.
- Must possess strong, decisive decision-making skills, being
persuasive and assertive, while conversely listening and being open
to new ideas.
- Must enjoy working and making independent or team-based
decisions, either planned or spontaneously, while being acutely
aware of the impact of decisions on others.
- Must be able to follow plans and finish tasks using systematic
approaches such as time management and project management to
accomplish goals.
- Will use a balanced approach to decision making - being
action-oriented, quickly changing focus with shifting business
priorities - while being able to demonstrate patience with work
demands and changes.
- Must possess strong interpersonal skills to manage performance
problems using both candor and sensitiveness when dealing with
individuals or with tough business issues.
What you need to be successful:
Seven or more years of insurance operations management experience
with significant experience in claims. Bachelor's degree
preferred.
We can't do our work without people like you.Our employees are
extraordinary and committed to making a difference. Here's some of
the ways we show our appreciation.
- Our benefits go beyond the basics. You'll get to choose from
diverse benefit offerings for medical, dental and vision.
- We care about each other. We enjoy a positive, collaborative
work environment. We are hard workers and high performers.
- We love who you are. Pinnacol is on a journey to embody
diversity, equity and inclusion. We're committed to creating a
culture that deeply values differences, where everyone feels like
they belong.
- Take a day (or 20!) off. Enjoy 20 paid days off your first full
year plus 9 paid holidays.
- Take care of yourself. Sign up for unique wellness programs,
including on-site, company-paid fitness facilities and
classes
- Get your learning on. We promote a learning culture to help you
master your current job and cultivate the skills of the future
through a variety of on-site, online, and off-site professional
development opportunities.
- Give back and get paid. Through our employee volunteer program,
Pinnacol in Action, employees receive paid time off to volunteer
with Colorado nonprofits.
- Share in our success. This role is eligible to participate in
our incentive program,a tool to reward employees quarterly if they
meet or exceed the plan targets. The plan is based on team
performance to support corporate strategies.
When we find the right person, we try to put our best foot forward
with an offer that excites you. We consider what you'd like to be
paid, the skills and experience you bring, what similar jobs pay in
the Denver area and make sure there's equal pay for equal work
among those you'll be working with. The compensation amount for
this role is targeted at $175,000-$187,800. Final offer amounts are
determined by multiple factors including your experience and
expertise and may vary from the amounts listed above.
Want to love your work? Apply today!
Pinnacol is committed to working with and providing reasonable
accommodations to applicants with disabilities. To request
assistance with the application process, please email
recruiting_team@pinnacol.com.
Keywords: Pinnacol Assurance, Denver , Assistant Vice President of Claims, Executive , Denver, Colorado
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