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Assistant Vice President of Claims

Company: Pinnacol Assurance
Location: Denver
Posted on: September 17, 2023

Job Description:

Pinnacol Assurance does just one thing, and does it better than anyone: provide caring workers' compensation protection to Colorado employers and employees. And while we may be a little biased, we believe that our work shapes communities and changes lives.
We have big hearts and love big ideas. We've been around for more than 100 years, but don't let that fool you. Pinnacol is committed to taking care of Colorado employers and workers in the most innovative ways. We celebrate continuous improvement, new ideas, compassion, teamwork, integrity and excellence.
What you'll do:
Individual will be responsible for creating, leading and directing the short and long-term strategies for the claims discipline to achieve the Company's operational and financial goals. Will collaborate with leaders across the organization and develop critical external relationships to identify and implement leading-edge marketplace practices securing Pinnacol's competitive advantage. This will include scaling Pinnacol's claim strengths to multi-state claim experiences. Individual will guide the development of best-in-class claims discipline through intentional curation of culture, philosophy, programs, services, processes, and performance. Individual will establish priorities, targets and standards (metrics) for the claim disciplines and programs; reviews and evaluates performance; provides feedback and calibrates as needed. Individual will lead, inspire and develop the claims discipline supporting the Company's objective to become a recognized customer experience and insights leader. Will collaborate with leaders to develop a high-performance, high engagement team of insurance professionals achieving operational and financial goals.
What you can expect:
The following demonstrated leadership skills will be necessary to achieve success in this position:

  • Claims Leadership:

    • Leads the development and implementation of Pinnacol's best-in-class claims strategy that is informed by customer-driven insights and leading marketplace practices including: philosophy, programs, services, business processes, standards, performance, tools, technology, and analytics.
    • Clearly defines best-in-class claims performance benchmarks with defined, measurable outcomes, expectations and performance accountability.
    • Engages in constant scanning of the external environment for industry-leading tools, technology, analytics and best practices to continuously improve Pinnacol's claims performance.
    • Develops and executes approaches that result in a deep understanding of stakeholder needs, expectations and anticipating future preferences.
    • Collaborates with AVPs, business directors and discipline directors to set the strategy and direction for discipline consistency in practices across operations teams ensuring standard work and business processes are continuously improved.
    • Leverages customer-driven insights to collaborate with information services and communications to develop and deploy leading-edge policyholder and injured worker experience-based resources and tools (web, mobile, social media, etc.).

    • Operations Leadership:

      • Develops and executes operational strategies in collaboration with peers, business directors and discipline directors to achieve financial and business objectives (growth, retention, claims management and customer experience).
      • Responsible for developing leaders and cultivating a culture of Lean management principles, continuous learning, improvement, positivity and best-in-class operational performance.
      • Develops trusted influence externally, particularly with agents, and across the organization based upon breadth and depth of insurance operations, business and marketplace knowledge. --- Partners with discipline directors and Pinnacol's corporate compliance advisor to develop and maintain effective relationships with internal and external auditors, regulatory, legislative and governmental bodies.
      • Prudently manage resources within budgetary guidelines according to company policy and within ethical corporate governance guidelines.
      • Regular attendance and punctuality are essential functions of the job.

        Additional Duties:

        • Must be able to establish and maintain relationships with strategic business partners and must be comfortable bargaining and negotiating with partners to achieve goals.
        • Must possess strong, decisive decision-making skills, being persuasive and assertive, while conversely listening and being open to new ideas.
        • Must enjoy working and making independent or team-based decisions, either planned or spontaneously, while being acutely aware of the impact of decisions on others.
        • Must be able to follow plans and finish tasks using systematic approaches such as time management and project management to accomplish goals.
        • Will use a balanced approach to decision making - being action-oriented, quickly changing focus with shifting business priorities - while being able to demonstrate patience with work demands and changes.
        • Must possess strong interpersonal skills to manage performance problems using both candor and sensitiveness when dealing with individuals or with tough business issues.

          What you need to be successful:
          Seven or more years of insurance operations management experience with significant experience in claims. Bachelor's degree preferred.
          We can't do our work without people like you.Our employees are extraordinary and committed to making a difference. Here's some of the ways we show our appreciation.

          • Our benefits go beyond the basics. You'll get to choose from diverse benefit offerings for medical, dental and vision.
          • We care about each other. We enjoy a positive, collaborative work environment. We are hard workers and high performers.
          • We love who you are. Pinnacol is on a journey to embody diversity, equity and inclusion. We're committed to creating a culture that deeply values differences, where everyone feels like they belong.
          • Take a day (or 20!) off. Enjoy 20 paid days off your first full year plus 9 paid holidays.
          • Take care of yourself. Sign up for unique wellness programs, including on-site, company-paid fitness facilities and classes
          • Get your learning on. We promote a learning culture to help you master your current job and cultivate the skills of the future through a variety of on-site, online, and off-site professional development opportunities.
          • Give back and get paid. Through our employee volunteer program, Pinnacol in Action, employees receive paid time off to volunteer with Colorado nonprofits.
          • Share in our success. This role is eligible to participate in our incentive program,a tool to reward employees quarterly if they meet or exceed the plan targets. The plan is based on team performance to support corporate strategies.

            When we find the right person, we try to put our best foot forward with an offer that excites you. We consider what you'd like to be paid, the skills and experience you bring, what similar jobs pay in the Denver area and make sure there's equal pay for equal work among those you'll be working with. The compensation amount for this role is targeted at $175,000-$187,800. Final offer amounts are determined by multiple factors including your experience and expertise and may vary from the amounts listed above.
            Want to love your work? Apply today!
            Pinnacol is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email

Keywords: Pinnacol Assurance, Denver , Assistant Vice President of Claims, Executive , Denver, Colorado

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