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Manager, HVAC Service

Company: Service Champions Inc
Location: Denver
Posted on: September 16, 2023

Job Description:

Service ManagerSwan is a fast growing company that is driven by our 7 Core Values (Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability). We are seeking a Service Manager to manage the HVAC service and repair operations of the company. This includes overseeing the daily dispatching and efficiencies of the service technicians and department. Other duties include customer relations, reviewing all billing and warranty claims, interaction with the other managers in respect to their warranty and installation needs and ensuring all service technicians are properly trained. The Service Manager is expected to handle all aspects of the service department and to ensure its continued profitability and growth.Schedule: Monday - Fridays 7am - 5pm - some weeknights and weekends.Pay Range: $120-150k annually, depending on experience.Responsibilities:Achieve planned gross profit through leadership and management of service staff.Responsible for generating annual revenue and is accountable for all the team activities and business results.Understand sales criteria and hold your team accountable for achieving revenue goals.Ensure proper staffing, training, tools, systems, and procedures are in place to allow staff to complete all work in a high quality and cost-effective manner.Prepare complete, clear, and concise reports, proposals, required company paperwork as required. Maintain support information relative to ongoing work.Profitability improvement to Service Agreements.Oversee and manage the service warehouse inventory.Ensure required parts are ordered by service coordinators without delay to ensure work deadlines are met.Review applicable reports each month and provides feedback to service technicians; feedback includes areas where productivity needs improvement.Train and develop HVAC Field Technicians; appraise performance with both reward and discipline.Responsible for interviewing, hiring, reviewing, and terminating technicians.Supervise the Service Dispatcher(s) and parts person if applicable.Develop and lead monthly meetings with all technicians to discuss previous months, upcoming months' goals and plans.Lead monthly individual coaching sessions with every technician.Develop individual progress plan for each technician and coordinate training to ensure plan success.Review daily service tickets and ensure that repair quotes are submitted to the customer quickly and accurately.Review all warranty invoices, making sure that all valid warranty issues are addressed to the vendor, parts, misc. field materials and labor.Ensure Service Technicians provide detailed invoice in a thorough manner, so the customer understands the service rendered and the problem was taken care of.Follow-up with outstanding quotes / estimates forms to secure additional work.Oversee assigned HVAC service van fleet. Monitors all trucks are being maintained and operated as required and used according to company policies. This includes ensuring that the technicians are able to work out of the vehicle efficiently and that parts stocked in each van are adequate. Monitor that in-truck parts inventory is kept at proper levels.Address complaints and resolving problems from the field or from external customers.Ensure incentive programs are equitable and properly documented.Assist Service Technicians out in the field when necessary.Coordination and implementation of service marketing calendar.Develop and maintain department training calendar.Work with CSR/Dispatch Manager on all department customer escalation issues or complaints.Develop and maintain department training calendar to ensure all certification requirements are met.Other duties as assigned.Requirements:Three years related experience and/or training in customer service, management in a service industry or equivalent combination of education and experience.Knowledge of industry is recommended but not required.High school diplomaValid driver's licenseComputer skillsAbility to multi-taskOrganizedAdvanced customer service skills.Swan is an Equal Opportunity EmployerWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.#IND1

Keywords: Service Champions Inc, Denver , Manager, HVAC Service, Executive , Denver, Colorado

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