Rooms Division Manager - Year Round
Company: Winter Park Resort
Location: Golden
Posted on: May 28, 2023
Job Description:
Please note, this position is located at Winter Park Resort in
Winter Park, CO.
Year Round
Who We Are: At just 67 miles away, Winter Park is the closest major
mountain destination to Denver. Don't be fooled by our convenient
location, though... you'll feel remotely tucked away in our
high-country corner of the Rockies. With easy access to 765,000
acres of public land, Winter Park is home to endless adventures and
an unparalleled and unfiltered Colorado experience. Whether you are
fulfilling a lifelong dream to work at a ski resort or you are just
wanting a change of scene, we have great jobs and an awesome
experience waiting for you!
Who We Are Looking For: Winter Park Resort is a place for mountain
lovers, adventure seekers, and outdoor explorers. A place to chase
new experiences, marvel at the unexpected, and discover the
adventure that will keep you coming back for more. Whether you are
looking to have your first taste of a winter season in the Rockies
or to build a long-term career, we have something for everyone. We
work to play... Are you in?
Perks & Benefits: There's more than a free season pass waiting for
you! You don't just get a job at Winter Park, you get an experience
and a lifestyle. As a member of our team, you'll enjoy a variety of
perks and benefits that are available to our year-round and
seasonal employees. Some examples include:
- Free season pass to Winter Park Season and free access to all
fifteen Alterra Resorts throughout North America.
- Discounted tickets for your friends & family
- Medical, dental, vision, life, AD&D, short term & long-term
disability insurance, EAP, HSAs, FSAs for eligible employees
- 401(k) plan with generous company match for all employees
- Paid parental leave of up to 6 weeks for eligible
employees
- Generous food & beverage and retail discounts
- Onsite employee childcare based on availability, discounted
equipment rentals and plenty of opportunities for growth,
advancement & year-round employment! Don't worry the uniforms are
provided!
POSITION SUMMARY:
The Rooms Division Manager will be responsible for the day to day
leadership of the Housekeeping and Lodging Front Office divisions
at Winter Park Resort including Zephyr Mountain Lodge, Fraser
Crossing/Founders Pointe, The Vintage Hotel, Parry Peak Lofts and
Iron Horse. Direct responsibilities include; front office (2) &
housekeeping (2). Indirect responsibilities include: accounting,
lodging administration, homeowner relations, purchasing, inventory
management and departmental budget preparation.
The Rooms Division Manager ensures the highest level of guest &
owner satisfaction; while maximizing financial performance for the
departments. This person will work with each department to ensure a
positive employee experience and work environment. The LOM will
strive for continuous improvement and innovative services in all
areas of the operation and be a key leader and contributor to the
Quality Assurance Program (QA).
ESSENTIAL DUTIES:
Financial:
- Works with the DLAM to prepare the budgets and operating plans
for all Housekeeping and Front Desk Depts.
- Works with the DLAM on business plans, growth initiatives and
strategic direction.
- Ensures that the individual BU's are focused on daily labor,
expense and revenue management.
- Prepares Lodging BU's monthly Variance and Forecast
Templates
- Manages "Just-In-Time" purchasing, maintains inventory systems,
and follows ordering/receiving procedures.
- Analyzes and assesses BU(s) capital needs in order to prepare
BU(s) capital requests in concert with the DLAM and Lodging
divisional needs.
Guest & Owner Services:
- Ensures all day-to-day Front Desk and Housekeeping Operations
are of the highest quality and according to established SOP's.
- Ensures BU's are adhering to privacy best practices including
Alterra Privacy Policy and Employee Privacy Policy.
- Reviews and oversees the implementation of all training and
development programs in the Front Desk and Housekeeping Departments
including QA.
- Unites Vintage Hotel and Condo staff in the Housekeeping and
Front Desk departments by fostering an environment of commitment to
one another with cross-training, regular communication, sharing
best practices.
- Ensures that "non-negotiable" service components are adhered to
in all areas of BU(s).
- Strives to exceed guest and owner expectations based on Net
Promoter Scores and guest feedback.
- Works directly with the Homeowner Relations Manager to ensure
all owner requests, needs and issues are addressed within a timely
manner.
- Assists the DLAM with communication to the HOA Property
Managers to ensure alignment of service and expectations.
- Manages all common space at Vintage Hotel to ensure proper
cleanliness and procedures are followed. Work with Maintenance as
needed.
- Establish and maintain a positive and mutually beneficial
relationship with homeowners.
- Uses all technology (Zingle, World NXT, etc.) to enhance guest
and owner experience and create efficiencies for Front Desk.
- Uses the Lodging divisional work order system (currently
HotSOS) to log all owner/guest requests received and completed or
to dispatch appropriate team members.
- Acts as a coordinator and communications liaison with owners,
guests, resort security, and emergency services depending on the
situation. Follows all emergency procedures and initiates
communication via calling tree as necessary.
- Develops a detailed knowledge of reservations policies, room
locations, types & configurations, and cancellation policies.
- Work with Marketing and Call Center to ensure proper
confirmation and prearrival communication is being sent to guests,
including OTAs
- Works with the DLAM to ensure key controls are in place and
monitored.
- Analysis and response to guest surveys related to BU(s).
Employee Experience:
- Interview, train, lead, coach, and correct the Management Team
for the Front Desk and Housekeeping Departments to ensure they have
the skills & tools required to perform their job at the highest
level while remaining engaged.
- Works closely with the Front Office Managers and Housekeeping
Managers, to ensure continuity of service, procedures, and employee
experience regardless of season, day of week, or time of
shift.
- Provide inspirational leadership by encouraging self-growth and
learning while holding the team accountable to personal and
professional goals.
- Ensure Employee Engagement Survey action plan is created and
achieved in all BUs.
- Performs regular one-on-one meetings with direct reports.
- Communicates Human Resource items in a timely and professional
manner.
- Oversees recruitment and hiring for the Front Desk and
Housekeeping Departments.
- Ensures department scheduling is appropriate for business
levels.
- Manages a safe employee and guest environment and ensures
required safety meetings and updates are delivered.
- Is responsible for the Front Desk and Housekeeping staff
following the established uniform and appearance policies and
taking corrective action if necessary.
Other:
- Collaborates with other Lodging divisions within Alterra on
best practices and strategies.
- Conducts all business with the highest level of integrity and
professionalism.
- Complies with all company policies and procedures.
- Knows the Winter Park Resort Core Values and models them to
other employees.
- Ensures the Quality Assurance program is a primary focus.
This job description is an overview of the scope of
responsibilities and is not intended to be an inclusive list of job
tasks and expectations. With the evolution of this resort and
position, the responsibilities of this position may change.
Education:
A BA Degree in business, hotel management or hospitality is
preferred.
Hospitality Industry specific training is necessary component to
this position.
Experience:
The Rooms Division Manager must have: excellent communication
skills in all aspects; professional and appropriate business
appearance and presentation; 3-5 years' experience in a comparable
position in a similar operation; excellent knowledge of all aspects
of Rooms Division Operations; excellent organizational and
administrative skills; excellent guest service and problem
resolution skills; the flexibility to meet the demands of a 24 hour
operation; and the ability to work comprehensively with
spreadsheets and budgeting packages.
Qualifications and Skills:
- Is honest and demonstrates integrity
- Practical experience managing Front Desk and Housekeeping
departments highly recommended.
- Absolutely reliable.
- Personal accountability.
- Follows established resort policies and procedures
- Is able to manage confidential information
- Reports to work exhibiting a professional appearance within
defined guidelines
- Is supportive of resort mission and core values
- Sets a positive attitude for others to follow
- Is comfortable challenging established policies and procedures,
but once decisions are made, is supportive of decisions
- Has an eye for detail.
- Is organized and capable of performing multiple tasks
- Is trustworthy and self-directed in work tasks
- Ensures that projects are completed including follow-ups on any
identified issues or long-term concerns
- Is able to handle a fast-paced working environment
- Is flexible with days and hours of work, (including early
mornings, late nights, holidays and weekends) based on resort
needs
- Prioritizes, and re-prioritizes personal time versus work needs
to ensure a good balance in life, and quality of work.
- Each guest encountered will be acknowledged, thanked and
invited back
- At the end of the day, you will know you had a positive impact
on our guests
- Employee will strive to exceed guest's expectations
- Fulfills all owner and guest requests in a timely and
professional manner.
- Has strong knowledge of the resort/department, products,
services, has experienced many of those products and services.
- Listens carefully to owner and guest needs and
expectations
- Anticipates & quickly responds to all owner & guest needs and
potential concerns
- Communicates will all vendors in a professional manner at all
times.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
This position is required to work evenings, weekends and holidays
as needed.
- Most work tasks are performed indoors- temperature is moderate
and controlled by environmental systems.
- Manual dexterity to operate a computer and other common office
equipment on a constant basis.
- Auditory and visual acuity to operate computers, phones, mobile
devices and basic office equipment on a constant basis.
- Must be able to stand and exert well-paced mobility for up to
an average shift of 8 hours.
- Must be able to lift up to 50 lbs. on a regular and continuing
basis. Must be able to push and pull carts and equipment weighing
up to 200 lbs. on a regular and continuing basis.
- Must be able to exert well-paced ability in limited space and
to reach different floors of the building on a timely basis.
- Ability to work for extended periods of time sitting, bending,
reaching, and speaking on a constant basis.
- Ability to work for extended periods of time standing, walking,
kneeling, pushing and pulling on an occasional basis.
- Must be able to bend, stoop, squat and stretch to fulfill
cleaning tasks.
- Requires grasping, writing, standing, sitting, walking,
repetitive motions, bending, climbing, listening and hearing
ability and visual acuity.
- Talking and hearing occur continuously in the process of
communicating with guests, supervisors and other employees.
- Vision occurs continuously with the most common visual
functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary
equipment and products.
- Able to wear personal protective equipment including but not
limited to non-slip shoes, protective eye wear, and protective
gloves.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily - reasonable
accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions.
OTHER DUTIES AS ASSIGNED:
This position description is an overview of the scope of
responsibilities for the role described above. With the evolution
of Winter Park Resort, the responsibilities of this position may
change as may the dates associated with many of the tasks. During
these times of change, this position requires the flexibility and
willingness to accept new responsibilities and potentially transfer
others. It will also be the responsibility of any employee of
Winter Park Resort to be a positive influence on the transformation
of the resort and its associated lines of business.
WAGE:
The base salary pay range below represents the low and high end of
Winter Park Resorts salary pay range for this position. Actual pay
will vary and may be above or below the range based on various
factors including but not limited to experience, education,
training, location, merit system, quantity or quality of
production, responsibilities, and regular and/or necessary travel.
The range listed is just one component of Winter Park Resorts total
compensation package for employees. Other rewards may include many
region-specific benefits.
Salary Pay Rate: $67,081.77 - 93,914.48 DOE
AN EQUAL OPPORTUNITY EMPLOYER:
Winter Park Resort is an Equal Opportunity Employer and is
dedicated to the principles of equal employment opportunity in any
term, condition, or privilege of employment.
We do not discriminate against applicants or employees on the basis
of age, race, sex, color, religion, national origin, disability,
sexual orientation, gender identity, veteran status, or any other
status protected by state or local law.
Winter Park Resort will make reasonable accommodation for qualified
individuals with known disabilities unless doing so would result in
an undue hardship to Winter Park Resort. This policy governs all
aspects of employment, including selection, job assignment,
compensation, discipline, termination, and access to benefits and
training.
This job description in no way states or implies that these are the
only duties to be performed in this position. I understand that
this document does not create an employment contract, implied or
otherwise, other than an "at will" relationship.
Keywords: Winter Park Resort, Denver , Rooms Division Manager - Year Round, Executive , Golden, Colorado
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