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Night Operations Manager

Company: Moxy Denver Cherry
Location: Denver
Posted on: May 28, 2023

Job Description:

Why us?

For an anything - but - ordinary hotel experience, discover Moxy Denver Cherry Creek. The animated brand
combines stylish, industrial design and sociable service at an affordable price point, so that guests can
save on space and splurge on experiences. Created for the young at heart, Moxy celebrates
nonconformity, open - mindedness, and originality above all. From the moment our guest's check - in, they
notice the difference in this modern Colorado hotel. Fluid meeting rooms and outdoor event space
create an enviro nment ideal for entertaining or creative problem - solving. S tylish hotel rooms that
feature functional furniture, large flat - screen televisions, cozy chairs, lightning - fast Wi - Fi and eclectic art .
Play games in the living room, indulge in creative cocktails and cuisine at the Moxy Bar and savor every
morsel and sip at our outdoor Cherry Creek Beer Garden.
Why Us? A t Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never
looking for someone just looking for a job, we are l ooking for the power players, the people who want to
rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the
parts that keep us human and happy. We want to attract and retain associates that are engaged i n our
culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage
Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created
some of the world's best hotels, restaurants, and experiences. But the truth is, none of it would have
happened without people like you. People who follow their own path, wo are hungry to learn and who
love their community. People who do not sit around and wait, they just do. You belong here.

Job Overview

Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the hotel operations. Recommends the area's budget and manages expenses within approved budget constraints. May have responsibility as a member of the Hotel Executive Committee.

Inspire, motivate and create a customer focus and sales oriented environment within every department of the business to drive excellence in market reputation, associate engagement, overall financial excellence and owner satisfaction.


-Manage associates in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
-Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
-Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.
-Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
-Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
-Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values.
-Ensure prompt and appropriate response to conflict management.
-Evaluate and support proper staffing levels and positions to ensure the success of the hotel.
-Support strategies for the property from an operation, staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams. Support strategic planning, development, and coordination of business initiatives and strategies.
-Ensure consistent and stabilized systems and processes for the customers.
-Mentor and develop high potential talent and future high potential talent in line with the organizations talent management strategies.
-Implement succession planning within each direct report to provide new opportunities as associates develop.
-Look for more efficient and effective ways to provide services to our hotels and owners.
-Leverage technology and third parties where appropriate.

Keywords: Moxy Denver Cherry, Denver , Night Operations Manager, Executive , Denver, Colorado

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