Regional Operations Manager
Company: CityVet
Location: Denver
Posted on: May 27, 2023
Job Description:
JOB SUMMARY
A Regional Operations Manager will utilize successful management
techniques and personnel development to facilitate the expansion
and success of the region of facilities assigned. It is the
responsibility of the Regional Operations Manager to communicate
successfully between the field and the Home Office team.
The Regional Operations Manager will work with the Practice
Managers and Lead Partner DVM to improve processes and
profitability by improving and executing growth initiatives using
targeted goals and milestones.
RESPONSIBILITIES & DUTIES
- Partner with area Leadership to interview and select Practice
Manager candidates to fill growth opportunities and openings at
current locations, with highly skilled and experienced
individuals
- Oversees training for new Practice Managers (PM) and provides
ongoing leadership development training, including financial and
operations development
- Collaborates with the Vice President of Operations to review
personnel development, hiring plans, financial plans, budgets, and
schedules to ensure the facilities' success
- Responsible for post-acquisition integration process for newly
acquired facilities, including on-site management the week of
integration
- Acting liaison for Vice President of Operations and facility
leadership, that works to properly align communication to achieve
strategy commitment and successful staff alignment on overall
strategy
- Work with Partner/Lead Veterinarian and facility team to
resolve customer complaints and arrive at appropriate resolutions
in a timely manner
- Oversees Quality Pet Care
- Create and maintain accurate and timely reports of monthly and
quarterly requested documents
- Properly escalate issues, both personnel and customer related,
to the Home Office team
- Ensure all facilities are properly documenting employee
onboarding, safety, job training and performance management
issues
- Drive and promote a strong safety culture; reinforce required
training be complete in a timely manner
- Continuously monitor the overall performance of each site and
make appropriate changes to improve performance
- Complete all tasks as assigned by supervisor CAREER
DEVELOPMENT
Opportunities for career advancement include, but are not limited
to:
- Director of Operations QUALIFICATIONS & SKILLS
- Knowledgeable about Veterinary medicine
- Unwavering interpersonal skills
- Steadfast financial management, planning and prioritization,
and the ability to supervise these assignments
- Exhibits successful conflict resolution skills
- Displays critical thinking ability and active listening
skills
- Strong verbal and written communication abilities
- Extremely detail oriented
- Maturity, good judgment, and professional demeanor
- Self-driven, takes initiative, works with minimal supervision
and direction
- Ability to demonstrate and uphold CityVet's core values
REQUIREMENTS
- Ability for local travel up to 75% of the time [4 field days &
1 office day a week]
- Ability for out of town travel up to 50% of the time
- Highly experienced public speaking and presentation skills
- Bachelor's degree desired with 3+ years' progressive management
experience in a multi-site healthcare, human or pet, operations
environment
- Lift 50 lbs. to waist height
- Strong O-365, computer skills
- Understanding of and ability to read and interpret financial
statements
- Knowledge of regulations governing veterinary clinics
- Understanding of state and federal safety standards
- Frequent standing, bending, walking, lifting, carrying, and
reaching
- At least 18 years of age at the time of hire PURR-WORTHY PEOPLE
CARE
At CityVet, we put an added focus on the well-being of our staff
members, because caring for people and their pets is no easy task.
CityVet prioritizes meeting the full range of physical and mental
well-being needs of our people.
In addition to health insurance, life insurance, disability
insurance, paid time off, a competitive 401k program, vision and
dental insurance and HSA options, our full-time employees receive:
- Pet-care Discounts
- Flexible Schedules
Notice Salary plus benefits Skills & Requirements
Qualifications
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role that fits your personality and skill set.
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$10,000 if your contact is hired and meets our Community Referral
Program qualifications. Read more about the program !
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Keywords: CityVet, Denver , Regional Operations Manager, Executive , Denver, Colorado
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