Director of Group and Catering Sales
Company: Marriott
Location: Denver
Posted on: May 27, 2023
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Job Description:
Additional Information Director - Group and Catering Sales
Job Number 23069362
Job Category Sales & Marketing
Location The Ritz-Carlton Sarasota, 1111 Ritz-Carlton Drive,
Sarasota, Florida, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY
Leads and manages all day-to-day activities related to the sales
function with a focus on building long-term, value-based customer
relationships that enable achievement of property sales objectives.
Provdes support for sales activities for larger, more complex
accounts. Monitors and manages against team booking goals and makes
recommendations on booking goals of direct reports. Creates
opportunities to grow the account base through customer
interactions.
CANDIDATE PROFILE
Education and Experience
--- 2-year degree from an accredited university in Business
Administration, Marketing, Hotel and Restaurant Management, or
related major; 8 years experience in the sales and marketing or
related professional area.
OR
--- 4-year bachelor's degree in Business Administration, Marketing,
Hotel and Restaurant Management, or related major; 6 years
experience in the sales and marketing or related professional
area.
CORE WORK ACTIVITIES
Supporting Developing & Executing Sales Strategies
--- Works with sales leader to ensure understanding of sales
strategy and effective implementation of this strategy for the
property.
--- Works with sales team to create and implement a sales plan
addressing revenue, customers and the market for the segment.
--- Assists with the development and implementation of promotions,
both internal and external.
Maximizing Revenue
--- Provides positive and aggressive leadership to ensure maximum
revenue potential (e.g., sets example with personal booking
goals).
--- Recommends booking goals for sales team members.
Managing Sales Activities
--- Monitors all day to day activities of direct reports.
--- Approves space release for catering to maximize revenue (DOS,
Group) in the absence of a Business Evaluation Manager.
--- Participates in sales calls with members of sales team to
acquire new business and/or close on business.
--- Executes and supports the operational aspects of business
booked (e.g., generating proposal, writing contract, customer
correspondence).
Analyzing & Reporting on Sales and Financial Data
--- Analyzes market information by using sales systems and
implements strategy to achieve property's financial room and
catering goals.
--- Assists Revenue Management with completing accurate six period
projections.
--- Reviews guest satisfaction results to identify areas of
improvement.
Building Successful Relationships
--- Develops and manages relationships with key stakeholders, both
internal and external.
--- Works with Human Resources, Engineering and Loss Prevention to
ensure compliance with local, state and federal regulations and/or
union requirements.
--- Attends customer events, trade shows and sales missions to
maintain, build or develop key relationships with Ritz-Carlton
Global Sales Organization Managers and accounts.
--- Interacts with guests to obtain feedback on product quality and
service levels.
--- Meets with guests to obtain feedback on quality of product
(e.g., guest rooms, meeting facilities and equipment, food and
beverage), service levels, execution against contract and overall
satisfaction.
Managing and Conducting Human Resource Activities
--- Interviews and hires management and hourly employees with the
appropriate skills to meet the business needs of the operation.
--- Utilizes all available on the job training tools for
employees.
--- Displays leadership in guest hospitality, exemplifies customer
service and creates a positive example for guest relations.
--- Empowers employees to provide excellent customer service.
--- Observes service behaviors of employees and provides feedback
to individuals.
--- Incorporates guest satisfaction as a component of department
meetings with a focus on continuous improvement.
Additional Responsibilities
--- Executes and supports the brand's Customer Service Standards
and property's Brand Standards.
California Applicants Only: The salary range for this position is
$70,838 to $151,428 annually.
Colorado Applicants Only: The salary range for this position is
$70,838 to $137,661 annually.
New York City & Westchester County, NY Applicants Only: The salary
range for this position is $85,714 to $151,428 annually.
Washington Applicants Only: The salary range for this position is
$70,838 to $151,428 annually. In addition to the annual salary, the
position will be eligible to receive a quarterly bonus. Employees
will accrue 0.4616 PTO balance for every hour worked and eligible
to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health
care flexible spending account, dependent care flexible spending
account, life insurance, disability insurance, accident insurance,
adoption expense reimbursements, paid parental leave, educational
assistance, 401(k) plan, stock purchase plan, discounts at Marriott
properties, commuter benefits, employee assistance plan, and
childcare discounts. Benefits are subject to terms and conditions,
which may include rules regarding eligibility, enrollment, waiting
period, contribution, benefit limits, election changes, benefit
exclusions, and others.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law. Marriott International
considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local
law.
At more than 100 award-winning properties worldwide, The
Ritz-Carlton Ladies and Gentlemen create experiences so exceptional
that long after a guest stays with us, the experience stays with
them. As the premier worldwide provider of luxury experiences, we
set the standard for rare and special luxury service the world
over. We invite you to explore The Ritz-Carlton.
Keywords: Marriott, Denver , Director of Group and Catering Sales, Executive , Denver, Colorado
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