Principal Customer Success Manager

Company: Ping Identity
Location: Denver
Posted on: May 27, 2023

Job Description:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As Principal Customer Success Manager, you will have the responsibility of driving Ping's Top customers' journeys. You will possess a strong combination of technical and leadership skills to interface with key customer stakeholders within our identified industries. You will report to a Manager, Customer Success.

You will:

• Technically lead complex customer issues from beginning to end and identifying opportunities for new solutions.
• Ability to leverage multiple Ping solutions to present to customers with technical advisement.
• Own one or more initiatives related to learning new technologies related to Ping and present to the team.
• Assist in the development of training materials for internal onboarding and customer enablement
• Engages technical owners and business owners on customer side including leadership, up to C level.
• Coordinates Ping executive introductions with customers, customer/Ping attendance at Customer Advisory Boards, and facilitates customer meetings at events. You have:
  • 10+ years experience in enterprise software and Identity in a customer facing role
  • Expert in how businesses operate, and nuances of SW/SaaS
  • Able to hold meaningful technical conversations about IAM, Ping Solutions and successful enablement You have an advantage if:
    • Ping Certifications on Product Stack
    • Solid technical understanding in Cloud Solutions Our Benefits:
      • Open PTO
      • Parental Leave
      • Free Healthcare Option
      • 401(k) Match
      • Generous Holiday Schedule
      • Commuter Offset (Denver only)
      • Education Reimbursement
        Ping Identity is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
        
        In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
        
        Colorado Salary Range: $120,000 - $133,500 + Commission
        
        #LI-Hybrid

Keywords: Ping Identity, Denver , Principal Customer Success Manager, Executive , Denver, Colorado