Assistant Manager
Company: Sonic
Location: Evans
Posted on: March 20, 2023
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Job Description:
GENERAL PURPOSE OF POSITION: Assists in managing the operations
of a Sonic Drive-In and assumes responsibility for drive-in
operations in the absence of other management. Trains and supports
the drive-in employees in order to provide quality food in a clean,
safe and efficient manner so that guests will have an enjoyable
experience at the Sonic Drive-In. ESSENTIAL JOB DUTIES: 1. Manages,
trains, monitors and coaches crew members, carhops and skating
carhops. 2.Directs and assigns drive-in employees to perform all
duties in the Basic Stations (Fountain & Frozen, Dresser, Front
Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep,
Carhop, Skating Carhop and if applicable Drive-Thru) as needed and
depending on store volume, during a shift to ensure the preparation
(portion control), temperature, packaging, appearance,
presentation, taste and service of all menu items meet operational
standards.3.Adheres to and monitors employee compliance of the
drive-in employee handbook, policies and practices. Takes
appropriate action to address employee issues and policy violations
and immediately reports all employee issues, complaints and policy
violations to his/her immediate supervisor. 4.Performs opening
and/or closing duties in compliance with Sonic Drive-In policies
and procedures.5.Monitors and makes appropriate adjustments to
staffing levels during assigned shift. 6.Monitors and maintains
inventory levels and food cost control during assigned shift and
completes weekly inventory as needed.7.Completes assigned
administrative duties timely and accurately. Assists in maintaining
files, records and all required documentation.8.Reinforces the
importance of placing guests' needs first to drive-in employees on
a consistent basis.9.Immediately responds to guest requests in a
respectful manner. Reports guest complaints to immediate supervisor
and assists in resolving such complaints. ADDITIONAL DUTIES: *
Performs all duties in the Basic Stations (Fountain & Frozen,
Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor,
Food Prep, and if applicable Drive-Thru) as needed and depending on
store volume, during a shift to ensure the preparation (portion
control), temperature, packaging, appearance, presentation, taste
and service of all menu items meet operational standards. *
Operates switchboard and records customer order, repeats order in a
clear and understandable manner. * Operates Drive-Thru window and
sales register and makes accurate change quickly and efficiently. *
Prepares fountain drinks and ice cream items. * Prepares food by
cutting and chopping food items and cooking on grill or in fryers.
* Prepares food orders efficiently within 2-3 minute time frame. *
Packages all menu items into bags or trays and places drink orders
into drink carrier. * Serves food to customers in an efficient
manner as necessary when working in other Basic Stations. *
Occasionally moves food product weighing up to 50 lbs into freezer
and shelves stacked from floor to ceiling. * Occasionally disposes
of trash by transporting bags outside and into dumpsters. *
Occasionally cleans areas of drive-in, including mopping, sweeping,
washing dishes, wiping counter-tops and emptying used grease. *
Complies with all federal, state and local wage and hour laws and
labor and employment laws. * Wears required uniform and appropriate
personal protective equipment as outlined in the Sonic Drive-In
operations manual. * Performs frequent washing and sanitizing of:
food areas, food preparation tools, and hands. * Performs other
job-related duties as assigned or required. ENVIRONMENT: Frequent
exposure to heat and hot liquid shortening while cooking. Frequent
exposure to freezer when stocking food items. Occasional exposure
to extreme temperatures based on variable weather conditions.
QUALIFICATIONS AND JOB REQUIREMENTS: * General knowledge and
understanding of the restaurant industry or retail operations
required. Six months of restaurant management experience (QSR) or
one year entry level retail management experience required. *
Experience running shifts without supervision * Effective
communication skills * Basic math and basic reading skills * Basic
computer skills * Ability to follow directions * Ability to work
irregular hours, nights, weekends and holidays * Ability to
multi-task * Ability to successfully solve problems * Works with
autonomy once given direction * Complies with all Sonic Drive-In
Policies and Procedures, and all health and sanitation laws and
regulations
Keywords: Sonic, Denver , Assistant Manager, Executive , Evans, Colorado
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