Customer Service Assistant Manager

Company: Stainless Steel Fittings LLC
Location: Denver
Posted on: March 19, 2023

Job Description:

Customer Service Assistant Manager

About Us
As a company and as a brand, we are known in the industry as a high quality, customer-service driven organization, well positioned to take on the giants of our market. We do not compromise on our product quality nor on the preservation of our company culture. This unique culture is driven by our core values and a mission to serve our customers, team members and the community.

Our product verticals include instrumentation, hydraulics, as well as PVF product lines. While a background knowledge of these industries is preferred, it is not absolutely required. What is required is your belief in our core values as well as the ability to Get, Want, and be very Capable of (GWC) the position you are applying for at Titan. Your degree of high motivation, solution-oriented, diligence, self-accountability, desire to learn, and passion will make you successful and a valued contributor to the organization we are all creating.

Responsibilities

Assist in managing CSR team.
Developing and executing CSR programs as well as conducting periodic program reviews to assess outcome and effectiveness.
Acting as the focal point for the company's CSR initiative in geography (In-office required)
Building relationships with community partners and key stakeholders
Guide customers through our ordering process in a fast-paced environment using world-class technology.
Communicate with positive, friendly customers via phone, email, and chat.
Help customers navigate our website and place orders online.
Deliver single-contact resolution to customer inquiries including product knowledge, ordering, and shipment status.
Coordinate with Accounting department on credit app, special payments, and returns.
Work with various internal departments to meet our customers' needs.
Drive conversion of product inquires and questions into sales, ensure customers have been presented all potential up-sell and cross-sell opportunities.
Work with customers to resolve product returns, shipping inquiries, and order status questions.
Submit quotes for high-quantity orders and custom items.
Follow up on quotes and maintain CRM.
Develop resources to aid in resolving customer inquiries on products.
Schedule appointments to reach out to customers and follow through to ensure that commitments are meet.
Actively engage in continuous sale training and improvement programs.
Conduct training programs for new employees.
Fully complies with the company's safety instructions and procedures, including timely reporting of any accidents, injuries or incidents involving physical injury or illness.
Maintain a safe, orderly, and clean workspace.

Qualifications

Associate degree preferred.
3 years of customer service required.
Experience with or knowledge of hydraulic fittings, hoses, thread types, etc. is highly desirable.
Can work well under pressure and deal effective and professionally with customers.
Excellent Verbal and written skills
Excellent Mathematical skills
Mechanical or industrial aptitude and a willingness to learn the industry is acceptable in lieu of experience.%17981142% %%customer%%

Keywords: Stainless Steel Fittings LLC, Denver , Customer Service Assistant Manager, Executive , Denver, Colorado