Customer Service Assistant Manager
Company: Stainless Steel Fittings LLC
Location: Denver
Posted on: March 19, 2023
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Job Description:
Customer Service Assistant Manager
About Us
As a company and as a brand, we are known in the industry as a high
quality, customer-service driven organization, well positioned to
take on the giants of our market. We do not compromise on our
product quality nor on the preservation of our company culture.
This unique culture is driven by our core values and a mission to
serve our customers, team members and the community.
Our product verticals include instrumentation, hydraulics, as well
as PVF product lines. While a background knowledge of these
industries is preferred, it is not absolutely required. What is
required is your belief in our core values as well as the ability
to Get, Want, and be very Capable of (GWC) the position you are
applying for at Titan. Your degree of high motivation,
solution-oriented, diligence, self-accountability, desire to learn,
and passion will make you successful and a valued contributor to
the organization we are all creating.
Responsibilities
Assist in managing CSR team.
Developing and executing CSR programs as well as conducting
periodic program reviews to assess outcome and effectiveness.
Acting as the focal point for the company's CSR initiative in
geography (In-office required)
Building relationships with community partners and key
stakeholders
Guide customers through our ordering process in a fast-paced
environment using world-class technology.
Communicate with positive, friendly customers via phone, email, and
chat.
Help customers navigate our website and place orders online.
Deliver single-contact resolution to customer inquiries including
product knowledge, ordering, and shipment status.
Coordinate with Accounting department on credit app, special
payments, and returns.
Work with various internal departments to meet our customers'
needs.
Drive conversion of product inquires and questions into sales,
ensure customers have been presented all potential up-sell and
cross-sell opportunities.
Work with customers to resolve product returns, shipping inquiries,
and order status questions.
Submit quotes for high-quantity orders and custom items.
Follow up on quotes and maintain CRM.
Develop resources to aid in resolving customer inquiries on
products.
Schedule appointments to reach out to customers and follow through
to ensure that commitments are meet.
Actively engage in continuous sale training and improvement
programs.
Conduct training programs for new employees.
Fully complies with the company's safety instructions and
procedures, including timely reporting of any accidents, injuries
or incidents involving physical injury or illness.
Maintain a safe, orderly, and clean workspace.
Qualifications
Associate degree preferred.
3 years of customer service required.
Experience with or knowledge of hydraulic fittings, hoses, thread
types, etc. is highly desirable.
Can work well under pressure and deal effective and professionally
with customers.
Excellent Verbal and written skills
Excellent Mathematical skills
Mechanical or industrial aptitude and a willingness to learn the
industry is acceptable in lieu of experience.%17981142%
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Keywords: Stainless Steel Fittings LLC, Denver , Customer Service Assistant Manager, Executive , Denver, Colorado
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