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Director of Admissions - Inspire Empower Change!

Company: Sandstone Care - Denver, Colorado
Location: Denver
Posted on: November 26, 2022

Job Description:

Position: Director of Admissions Location: Denver, Colorado Reports to: Chief Growth Officer Compensation: $100,000-120,000 Annual Salary + Full Time Benefits Work Environment: Call Center/Treatment CenterCompany Overview: Sandstone Care is a mission-driven age-specific behavioral health treatment provider, specializing in the treatment of substance use disorder and mood disorders. With locations in Colorado, Maryland, Virginia, and Illinois, Sandstone Care is one of the fastest growing treatment providers in the Country. We offer full continuums of care ranging from inpatient centers to recovery living environments with specialized tracks specific for age and diagnosis. Come join us as we Inspire and Empower Change with one of the Country's greatest threats; the growing substance use and mental health crisis.Job/Position Overview: The admissions team is comprised of admissions managers, admissions coordinators, and admissions assistants. The Sandstone Care admissions department fields 4000+ calls per month and operates 24/7. The primary responsible of the Director will be to work directly with the team to maintain and improve performance within the KPIs of the department, monitor and grow census across Sandstone Care facilities, and utilize data analysis to predict and respond to threats to performance. They will work directly with Executive leadership to implement new and innovative workflows, systems, and procedures focused on scalability and efficiency.Responsibilities of the Position:

  • Consistently grow quarter over quarter performance within the scope of the admissions department KPIs
  • Responsible for the design and implementation of systems and/or policies and procedures for all key workflows (i.e. waitlist management, bed occupancy, assessment/intake scheduling)
  • Responsible for implementing performance improvement plans for the department and diagnosing problem areas.
  • Responsible for assessing/auditing the conversion rates of candidates, time to admission, patient/family satisfaction, referent satisfaction, operational efficiency, and product utilization.
  • Responsible for ensuring all team members maintain up to date knowledge of all services and product lines available at Sandstone Care
  • Conduct weekly 1:1 supervision and coaching/performance management of all direct reports
  • Work closely with the Director of Business Development to ensure proper handling of professional referrals into the admissions department
  • Work closely with Regional Clinical Directors to ensure strong alignment and collaboration between clinical and admissions
  • Responsible for the scheduling, hiring, and retaining of all personnel within the admissions department
  • Responsible for maintaining and developing a strong culture within the admissions department
  • Maintains compliance with external regulations and internal policies.
  • Assesses and reports progress in meeting department objectives. Qualifications / Education / Experience:
    • Bachelor's Degree in related field
    • Experience working in the Addiction, Mental Health or Behavioral Health for 5 or more years is required
    • Proven track record of admissions and/or sales management success
    • Strong experience with Salesforce, EHR Platforms, Microsoft Office applications including Power Point, Word, and Excel required
    • Ideal candidates have proven experience leading month over month growth in assigned metrics/KPIs
    • Ideal candidates have proven experience utilizing CRM systems to analyze, diagnose, and create performance improvement initiatives from data
    • Proven ability to work without close supervision Sandstone Care is a teen and young adult behavioral health treatment program offering a full continuum of care. We deliver care through an innovative treatment approach which addresses not only mental health concerns, but also supports the entire ecosystem including treating the broader family system, providing academic & vocational support, and helping clients build new, healthy communities to support their longer term recovery

Keywords: Sandstone Care - Denver, Colorado, Denver , Director of Admissions - Inspire Empower Change!, Executive , Denver, Colorado

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