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Program Manager

Company: DISH
Location: Englewood
Posted on: November 26, 2022

Job Description:

Department SummaryDISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We also pioneered the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.Opportunity is here. We are DISH. Job Duties and ResponsibilitiesThe role includes working cross functionally with several departments across the organization. While managing projects and documenting front end business requirements to ensure that business objectives are met. Primary responsibilities will fall into the following categories: Program Manager for DishTV DBS program supporting the corporate and call center Customer Service teams Manages and coordinates the launch and implementation of assigned projects for the enterprise to deliver a Best In Class customer experience/Working with internal Skill owners and external stakeholders on high level projects to structure Customer Service support.Looks for improvements on a regular basis to enhance current tools and processesCoordinate with Customer Service corporate and Call Center Operations to hold regular roundtables to identify issues not being reported and review potential enhancements that will help drive productivity. Assisting where needed on Customer Service or other business unit driven projectsThis is an individual contributor role, and will not have any employee's reporting to themOther duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position Skills, Experience and RequirementsA successful Program Manager will have the following: Bachelor's degree from four-year college or university; or three years related experience and/or training; and two plus years of experience; or equivalent combination of education and experienceAbility to learn quickly, prioritize and work under pressure, and adapt to a rapidly changing environment and demonstrate a sense of urgencyExcel in managing multiple projects at any given timeProficient in Google Suite and Microsoft Suite of productsWell-developed verbal and written presentation skills, with the ability to summarize complex concepts into understandable and easy-to-follow presentation materialsExperience with or ability to work in a fast-paced environment; and excellent teamwork skills with ability to establish productive working relationships with other departments and personnelSharp attention to detail is a must; high personal standards for quality and thoroughness Salary RangeCompensation: $65,800.00/Year - $94,000.00/Year BenefitsFrom versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.

Keywords: DISH, Denver , Program Manager, Executive , Englewood, Colorado

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