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Director, Property Management System Product

Company: Marriott
Location: Denver
Posted on: November 26, 2022

Job Description:

Job Number 22178402Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARY:The Director, Property Management Systems Product is responsible for the development and integration of the PMS as part of the Marriott Growth Platform (MGP) program. The Director, PMS Product manages functional and cross-functional development initiatives that require coordination across business discipline and Corporate IT as well the Asia Continent IT organization to deliver integration and product readiness against the multi-year MGP roadmap.Defines and facilitates the next generation PMS while focusing on solutions that serve business and guest needs leveraging current and leading-edge technologies in an innovative and impactful manner. Is the product evangelist and subject matter expert and serves as the Point of Contact for timely updates to internal and, where applicable, external customers. The person in this role will partner with other PMS & Digital Product Leads, the wider MGP team, other technology and business partners and the 3 rd party vendor to ensure a frictionless PMS experience across products, markets, and languages.CANDIDATE PROFILEEducation and ExperienceRequired:

  • 4-year degree from an accredited university, preferably in a technology and business discipline
  • 10+ years in technology, product management and/or business consulting, demonstrating progressive careergrowth and patterns of exceptional performance.
  • Deep Knowledge of Property Management Systems
  • Understands and able to discuss technology concepts and build consensus by translating between technicaland non-technical audiences.
  • Ensure Incident and problem management are handled and KPIs are published and reviewed with stakeholders on a regular basis.
  • Roadmap strategy and definition experience
  • Demonstrated ability to assess end user/customer needs, creatively approach solutions, and decide andinfluence appropriate course of action.
  • Experience and success in implementing new business applications with complex technology integration andbusiness process change on time, on budget, and with high client satisfaction.
  • Direct management of cross functional, sourced and matrixed teams.
  • Experience working directly with Architects and Engineers on product enhancements.
  • Experience evaluating trade-offs and leading exploration of new opportunities with technical team members.
  • Direct management of complex budgets in excess of $5M in direct and indirect costs.
  • Experience building business cases to drive investment and resource decisions.
  • Strong organizational skills with demonstrated ability to manage multiple high-complexity efforts andcompeting priorities.
  • Robust analytical skills, including the ability to analyze data, draw conclusions, develop recommendations andreport out.
  • Ability to work through ambiguous and open-ended business requirements and priorities and translate thesame into a clear roadmap and definition of success
  • Ability to establish clear communication and storytelling via presentations, key performance metrics, reportsand data.
  • Strong interpersonal skills including team player that works well with counterparts from various
  • functions/departments and has the ability to influence the work of counterparts without direct reportingaccountability.CORE WORK ACTIVITIES
    • Understand how our business and technology needs are evolving and provide insights and recommendationsas you partner with key stakeholders to identify short-term solves, bridge strategies, and long-term visions forassigned product(s).
    • Gather and detail product requirements from stakeholders across the organization to inform roadmap items;evaluate technical complexity of requirements in order to appropriately prioritize work and manageexpectations cross-functionally.
    • Develop and lead the technology roadmap and backlog to implement specific product capabilities, ensuringcritical requirements are identified, the best solutions for the end user are delivered every time, and alignmentwith broader group and portfolio objectives.
    • Partner with Infrastructure Delivery, Enterprise Architecture & Shared Platforms, and Security to effectivelyprioritize infrastructure updates, bug fixes/defects, and technical debt/refactoring in your product backlog.
    • Advocate for the end user by developing a deep understanding of their needs through feedback and research.
    • Collaborate with cross-functional team members to drive value and develop customer friendly features andenhancements.
    • Provide direction for the technology development, including cost estimation, budget management, scope anddelivery strategy definition, and establish milestones/schedules.
    • Work with Sr. Business Analysts to guide them in writing user stories and acceptance test criteria for featuresand detailed functional & nonfunctional requirements for the engineering teams.
    • Partner with solution architects and software engineers to determine best technical implementation methodsas well as a reasonable implementation schedule.
    • Plan delivery, integration & test, and post-launch support for all the elements required in product delivery andoperation working with applicable teams.
    • Owns the quality and overall product performance, leading user testing and establishing KPI monitoring withQA partners.
    • Manage project/scrum teams based upon roadmap(s). Meet regularly with the team(s) to gather workstatuses, discuss obstacles, provide advice, guidance, encouragement, and constructive feedback to ensuredeliverables are met timely.
    • Collaborate across teams, and creatively solve problems to constructively balance priorities and overcome orremove blockers required to successfully deliver a new product or feature.
    • Maintains the right level of demand management and capacity planning for the product as the owner of itsKPIs inclusive of business and financial metrics and performance.
    • Maintains high performance levels by attracting, developing and retaining talent, managing performance,building career paths, and aligning performance and rewards to company goals.
    • Contribute to end user support artifacts/information/collateral development including feature/capabilitydescriptions, end user business value stories, etc.
    • Actively drives adoption of Technology operating model changes.
    • Champion excellence in business ethics and integrity, social responsibility, cross-cultural effectiveness, andassociate engagement.Managing the Day-To-Day ArchitectureBuilding Successful Relationships
      • Collaborates with project managers and business unit leaders for all projects
      • Acts as a leader and advocate of architecture processes and standards, including coaching, training, and career development to staff.
      • Liaises with vendors and Service Providers to select the products or services that best meet company goals.
      • Works closely with Continent to ensure local requirements are met
        Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the worlds largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Keywords: Marriott, Denver , Director, Property Management System Product, Executive , Denver, Colorado

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