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Manager - Video Operations Support Center

Location: Denver
Posted on: August 7, 2022

Job Description:

** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **


The Manager, Video Operations Support Center is responsible for leading a team Engineers in in a 24x7 environment identifying, diagnosing, troubleshooting, and resolving technical issues remotely. This position will support video services escalations from Video NOC's and Onsite Engineers using surveillance and video systems analysis tools.


  • Managing the day-to-day escalation/operational needs across Video Operations Systems/Applications to ensure issue resolution and performance targets are achieved
  • Manages team of Engineers responsible for root cause analysis within department
  • Lead and support the four primary functions of the Content Operations organization: Acquisition, Encoding, Transport, and Delivery
  • Ensure proactive maintenance and analysis activities are achieved in accordance with engineering best practices and documented procedures
  • Develop engineering expertise within the team and driving preventative activities to help accomplish company performance objectives
  • Drive operational efficiencies and network performance improvements with proactive issue management and resolution.
  • Management and engineering point of escalation managing resources in a shifted 24x7 environment.BASIC / MINIMUM QUALIFICATIONS
    • Bachelor's degree in Engineering, Information Systems, or related field and / or equivalent work experience
    • Minimum eight (8) years of experience in Video Control and Distribution systems
    • Minimum three (3) years of engineering management and/or supervisory experience
    • Must be willing to work the following schedule: Sunday thru Wednesday, 8 PM to 7 AMADDITIONAL JOB QUALIFICATIONS
      • Experience supervising technical operations staff in a 24 x 7 operations environment capacity; lead and proactively identify impairments to mitigate customer impacting performance issues
      • Ideal candidate will have at least seven years of experience in activating, maintaining, and troubleshooting video delivery networks, Headends, or video applications
      • Experience performing and managing resources responsible for implementing video systems
      • Experience working with Cisco and ARRIS controllers
      • Experience working with MPEG video analyzers, surveillance systems, satellite receivers, content delivery networks and encoders
      • Experience working with and administering Unix/Linux operating systems; specifically experience with RedHat, and Solaris
      • Experience working with video solutions and technologies; that includes MPEG2, MPEG4, transcoding, IP Video Delivery solutions, LAN/WAN design and operations, HFC networks, IP Multi-cast
      • Experience working with network monitoring systems (Netcool, Big Brother), ticketing management systems (Remedy, Jira) and video analysis tools such as Tektronix Sentry, IneoQuest (IQ) iVMS or cVOC.PREFERRED QUALIFICATIONS
        • Certification (current or past) in areas of expertise such as NCTI, SCTE DVEP, CCNA
        • Ideal candidate will have at least proven management experience/ability with internal or external direct customer contact in a technical environment
        • Engineering Technical, Hub and Headend background within an MSO network
        • Working experience within Telecommunications industry#LI-AK EVD505-VIDEO 318956 318956BR

          Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

          The pay for this position has a salary range of $96,100.00 to $170,500.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Keywords: SPECTRUM, Denver , Manager - Video Operations Support Center, Executive , Denver, Colorado

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