General Manager Specialist (Task Force GM)
Company: Stonebridge Companies Head Office
Location: Denver
Posted on: August 7, 2022
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Job Description:
MAJOR FUNCTIONS: The General Manager Specialist has full
operational and financial responsibility for a given hotel for the
length of the assignment. The General Manager Specialist operates
all hotel departments according to brand standards, Stonebridge
Companies Standard Operating Procedures, and the directive of the
Vice President of Operations.
PRIMARY RESPONSIBILITIES :
- Assume the role of the General Manager at the assigned hotel
during vacancies or leave.
- Have working knowledge about assigned hotel's Operating,
Financial, and Sales and Marketing procedures and goals.
- Complete all General Manager or Departmental Manager duties at
the given hotel.
- Ensure compliance with brand standard and company standard
operating procedures at the assigned hotel.
- Provide onboarding and coaching support to new General
Managers.
- Perform QA self-audits at any given hotel.
- Be a Brand Champion; support all Brand and Regional initiatives
with active participation.
- Be an Ambassador for sharing best practices with all the hotels
in the Region.
- Conduct region/area wide training for new initiatives and current
Brand Standards.
- Participate and support the Region's Specialist Team
initiatives.
ESSENTIAL FUNCIONS :
Guest Relations
- Provide a model behavior for guest service at the given hotel.
Extend professional courtesy to all guests.
- Support or create SMART Guest Service goals and post expectations
and results visible to all associates.
- Respond to all guest service issues and inquiries in a
professional timely manner.
- Provide Service Training by delivering the Brand and/or company
specific Service Training modules.
- Participate in/lead the action planning/accountability process
for Red Zone Action Plans within assigned region.
Associate Relations
- Support or create Associate Satisfaction goals of the hotel by
monitoring compliance of the hotel's action steps.
- Conduct Associate Satisfaction deep dives and participate in the
action planning/accountability process.
- Ensure Brand Standard Service training compliance.
- Conduct weekly Leadership Staff Meetings.
Financial and Administrating Responsibilities
- Review or create the given hotel's financial reports: Budget,
Forecast, Profit and Loss Statement, Labor Statistics, Ownership
Reporting, Food and Beverage Recap, etc. Support current or create
financial action steps to achieve the hotel's goals.
- Complete or review the given hotel's Period End
Critique/Commentary document in BI system. Prepare for and
Participate in the Period End Critique process with the Vice
President of Operations, Owner/ Asset Manager.
- Partner with Revenue Manager/Sales team to review or create the
assigned hotel's financial forecast.
- Monitor the hotel's purchases and ensure financial checkbook
accounting compliance.
- Participate in/lead the action planning/accountability process
for Internal Audit's within assigned region.
Sales and Marketing Responsibilities
- Represent the assigned hotel in Revenue and Sales and Marketing
meetings.
- Review and support the given hotel's major accounts and current
Sales and Marketing action plan.
- Monitor daily sales strategy; make recommendation to the Revenue
Manager to adjust daily inventory restrictions, rates, etc. to
maximize revenue.
Technical
- Have working knowledge to operate the following software:
PMS, POS, Microsoft Office, Outlook.
- Produce clear, accurate and well-written documents in
representation of the hotel or the Region/Area.
Other
- Provide a written report of accomplishments, feedback, and follow
up plans and actions for each assigned hotel.
- Extensive (80%) travel required.
Our company does not discriminate against its associates or
applicants because of race, color, religion, sex, pregnancy,
national origin, ancestry, age, marital status, sexual orientation,
veteran status, physical or mental disability or medical condition.
Equal employment opportunity will be extended to all persons in all
aspects of the employer-associate relationships, including
recruitment, hiring, advancement, compensation, benefits, training,
promotion, transfer, discipline, layoff, recall and termination.
Every reasonable accommodation will be made for disabled
associates.
Resumes and applications for employment will be evaluated on the
basis of qualifications to meet the requirements of the position
and ability to perform the requirements of the position.
Keywords: Stonebridge Companies Head Office, Denver , General Manager Specialist (Task Force GM), Executive , Denver, Colorado
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