Convention Services Manager - Salary
Company: Renaissance Hotel - Denver
Location: Denver
Posted on: June 25, 2022
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Job Description:
Salary starting at $50,000 per year.
The purpose of a Conference Services Manager is to plan, manage and
organize the in-house details for large group and convention
bookings (i.e. guest rooms, menus, themes, set-up, etc.).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Participate in negotiating meetings/functions, rooms, rates and
all related requirements. Ensure maximization of room and meeting
space, revenues and profits, while delivering a quality guest
experience.
-Create and communicate event resumes. Recommend and implement
procedural changes and performs as team leader for all hotel
department staff participating in the event delivery process.
-Plan, upsell and detail the program with the client including:
verification and modification of space requirements, times,
equipment, menus, decor.
-Evaluate guest needs and industry competitive set to implement
product, service and operational changes necessary to ensure guest
satisfaction and market dominance.
-Monitor client satisfaction scores in staff helpfulness, food
quality and overall event while leading by influence to exceed
brand benchmarks.
-Maintain a flexible schedule to accommodate client's needs before
and after events.
-Attends operational and client meetings to communicate event
details including: BEO's, pre-con's, etc.
-Maintains regular attendance, is consistently on time, and
observes prescribed work, break and meal periods in compliance with
standards.
-Maintains high standards of personal appearance and grooming,
which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential duties.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate
the following competencies. Other competencies not listed may be
required for specific positions. The requirements listed below are
representative of the knowledge, skills, and/or abilities
required.
Associate demonstrates ORGANIZATIONAL SUPPORT
-Associate follows corporate and hotel brand standards.
-Willing to take an unpopular stand if necessary when complying
with policies.
-Observes and adheres to safety and security procedures, promoting
a safe work environment.
Associate demonstrates INITIATIVE
-Seeks out new assignments and assumes additional duties when
necessary.
-Identifies areas that would improve the operation and generates
suggestions.
-Able to reach effective solutions, poses good questions, consults
helpful resources, and does not stop at the first answer he/she
comes across.
Associate demonstrates exemplary DEPENDABILITY / RELIABILITY
-Can be relied upon regarding task completion and follow up.
-Ensures work responsibilities are covered when absent.
Associate demonstrates ACCOUNTABILITY for their job performance
-Takes ownership of all work performed and communicated.
-Completes tasks on time or notifies appropriate person with an
alternate plan.
-Performs work with little or no supervision; works
independently.
Associate demonstrates acceptable PRODUCTIVITY standards
-Organizes resources, performs tasks, and coordinates with other
functions to most effectively and efficiently perform work
responsibilities and accomplish objectives on a timely basis.
-Manages assignments and responsibilities without becoming
overwhelmed.
-Strives to increase productivity.
Associate demonstrates effective PROBLEM SOLVING
-Identifies and resolves problems in a timely manner, using
intuition and experience to complement data.
-Develops alternative solutions.
-Works well in group problem solving situations.
-Gathers and analyzes information skillfully.
Associate demonstrates WORKPLACE RESPECT to all associates
-Demonstrates knowledge of EEO policy and promotes a
harassment-free environment.
-Shows respect and sensitivity for cultural differences.
Associate demonstrates effective ORAL /WRITTEN COMMUNICATION
-Practices attentive and active listening with all employees.
-Actively participates in meetings, contributing ideas to improve
the company.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
-Solicits customer feedback to improve service.
-Personally demonstrates a commitment to customer service by
anticipating and responding promptly to guest needs.
Keywords: Renaissance Hotel - Denver, Denver , Convention Services Manager - Salary, Executive , Denver, Colorado
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