Electricity Industry Affairs Manager (REMOTE)
Company: California ISO
Location: Denver
Posted on: June 25, 2022
Job Description:
Company DescriptionThe California Independent System Operator
(ISO) manages the flow of electricity across the high-voltage,
long-distance power lines that make up 80 percent of California's
power grid. We safeguard the economy and well-being of 30 million
Californians by operating the grid reliably 24/7.As the impartial
grid operator, the California ISO opens access to the wholesale
power market that is designed to diversify resources and lower
prices. It also grants equal access to 25,865 circuit-miles of
power lines and reduces barriers to diverse resources competing to
bring power to customers.The California ISO's function is often
compared to that of air traffic controllers. It would be grossly
unfair for air traffic controllers to represent one airline and
profit from allowing that company's planes to go through before
others. In the same way, the California ISO operates
independently-managing the electron traffic on a power grid we do
not own-making sure electricity is safely delivered to utilities
and consumers on time and reliably.The California ISO is committed
to the health, safety, and work/life integration of it employees
and is proud to offer flexible work arrangements. This position
would be eligible to participate in a fully remote schedule.
Relocation Assistance is available.Job DescriptionUnder the
direction of the Manager, Customer Experience, the Account Manager
(Electric Industry Affairs Manager) is the primary point of contact
between the ISO and its stakeholders, including entities such as
EIM entities, Utility Distribution Companies, Metered Subsystems,
Participating Generators, Transmission Owners, adjacent Control
Areas, and new market entrants. Manages a variety of client
interactions with the ISO on strategic issues and initiatives
related to markets, business and grid operations. Proactively
monitors client strategies, identifies issues, investigates
emerging trends and assesses impact. Works closely with Client
Representatives as well as staff from other departments, such as
Market & Infrastructure Policy, to support clients in their
day-to-day interactions with the ISO.What You Will Be Doing
- Acts with other account managers as a central point of business
contact between the client and the ISO. Works proactively with
clients at senior and executive levels to help them engage with the
California ISO more effectively according to their business needs
and in accordance with the tariff, strategic initiatives and
operating procedures. Investigates emerging client trends, assesses
impact to the ISO and clients, develops strategies and works
closely with other ISO departments to deliver value-added
services.
- Initiates short and long term planning sessions between the
clients and the ISO. Advises clients on emerging issues that impact
their business. Manages client issues related to control area
operations, market transactions, ISO contracts, scheduling, real
time operations, metering, settlements, tariff interpretation,
financial security, and information technology. Identifies and
helps solve tariff, policy or structural business problems for
clients and the ISO.
- With other account manager maintains a portfolio of strategic
ISO accounts and manages each account. Creates and maintains
detailed client account plans, identifies client needs, tracks
client action plans. Coordinates with colleagues to develop and
implement integrated customer care strategies and tactics.
Maintains an up-to-date register of client interactions in the
ISO's customer relationship management system. Collaborates with
senior and executive ISO management to set client service
strategies.
- Provides updates to management on client issues and trends.
Administers a client engagement plan, to enable ISO officers to
interact with their client peer executives. May serve as lead
negotiator on good faith negotiations with clients. Attends client
meetings and industry forums, including ISO Board meetings,
regional client forums and other events, as required. Prepares
written and oral presentations.
- Contributes to the ISO's stakeholder process by monitoring
policy, tariff, infrastructure planning and strategic initiatives,
and ensures clients are engaged in initiatives that they may
influence or shape. Periodically samples stakeholders on ISO draft
proposals and positions. Communicates clients' messages within the
ISO, and communicates ISO positions to clients. Works to understand
clients' position on strategic initiatives for internal
communication, board preparation and issue resolution.
- Serves as a partner and escalation point for Client
Representatives. Administers the touch point mapping process to
capture detailed client inputs on market, grid planning and
implementation processes. Provides briefings to educate external
entities on the role of the ISO. May be required to support and
deliver high level educational material to further educate external
entities, agencies and organizations. Conducts building and
overlook tours for visiting groups and client visits.
- Serves as a change agent for others within the ISO, due to the
unique exposure to issues. Partners with the customer readiness
team to prepare and support training, as well as identifying
training needs of customers. Leads project teams, and participates
in special projects as needed to ensure a coordinated ISO response
and to help others in the ISO to develop a client-centric focus.
Aids new entrants in understanding their options for participating
in ISO markets, planning and grid operations.
QualificationsQUALIFICATIONS:Level of Education
- A Bachelor's degree (BA, BS) or equivalent education, training
and experience in Engineering, Business, Economics, Information
Systems or related field.Amount Of Experience
- Equivalent years of education and training, plus six (6) or
more years related experience.Type Of Experience
- Professional experience working directly with high level staff
at organizations participating in the California ISO market, EIM
markets, or wholesale electricity markets strongly desired.
- Electric utility industry experience with fundamentals in
utility industry, ISO Grid Operations, Market Operations and ISO
Settlements strongly preferred.
- Demonstrates high level of understanding on topics including
but not limited to market design, tariff/legal, generation
dispatch, market functionality, forward market scheduling, existing
transmission contracts, and settlements matters.Other
- Demonstrates fundamental leadership skills with the ability to
work effectively in a team environment as a leader, facilitator and
team member.
- Ability to provide practical and feasible solutions to
problems, keeping multiple conflicting considerations into
account.
- Excellent interpersonal, communication, and writing skills
required.
- Excellent analytical skills are required, including the ability
to effectively communicate complex technical materials and concepts
in a non-technical manner.
- Must be able to handle a dynamic and changing work environment,
and work independently.
- Self-motivated, problem solving skills and the ability to
influence others without direct authority.
- Ability to grasp complex market interactions and
inter-dependencies.
- Proficiency in computer applications such as MS Office (Word,
Excel, PowerPoint, and Outlook), and mobile computing
technologies.
- Ability to travel to client facilities, offices, power plants
and other work locations as required. Additional InformationAll
your information will be kept confidential according to EEO
guidelines.
Keywords: California ISO, Denver , Electricity Industry Affairs Manager (REMOTE), Executive , Denver, Colorado
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