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Lead Technical Project Manager - Federal - Denver, Colorado

Company: Lumen
Location: Denver
Posted on: January 16, 2022

Job Description:

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.The Role Individual will perform technical project management functions in the GSD NOC on U.S. Government owned networks. Work location is Denver, CO. The position is for the 2nd shift and will require an active Government security clearance.The Main Responsibilities

  • Processing scheduled maintenance notifications for Federal customers to determine risk assessments, impact level, MOP review
  • Provide background and scope of work pertaining to fiber maintenance, circuit grooms, equipment maintenance
  • Cataloging maintenance notifications in GSD NOC database, issue status updates for completed and rescheduled work
  • Review and evaluate customer maintenance submissions for technical scope and requirements. Coordinate field personnel resources, equipment and test gear.
  • Conduct fiber and equipment activities and testing with customer
  • Review OTDR traces for analysis
  • Logistics support for equipment and component sparing, expedited shipment support and coordination with Field Operations
  • Manage RMAs, track deliveries to and from vendors to ensure inventory levels, validate and locate missing assets, prepare RMA reports and liaise with vendors for technical support
  • Research and evaluate project risk - utilize decision making authority to determines solutions for managing the risk
  • Review and interpret customer expectations in order to manage customer relationship
  • Lead and maintain client/stakeholder partnership to ensure overall satisfaction
  • Prepare monthly reports for fiber availability, scheduled maintenance activities, customer network metrics
  • Liaise closely with other internal departments - Change Management, OSP Engineering, Field Operations, Construction and Splicing teams
  • Act as an advocate for customer maintenance requirements
  • Prepare technical documentation for customer fiber routing, new network fiber spans
  • Participate in customer presentations
  • Interface closely with Program Offices, Service Managers and Property Management
  • Website management for technical documentation, processes/procedures and customer information
    What We Look For in a Candidate

    • Minimum of 5+ years experience with long-haul and metro transport networks, next-generation DWDM wavelength systems
    • Broad experience with various vendor platforms for optical networks - Ciena, Cisco, Lucent, Tellabs, Fujitsu
    • Experience with fiber planning, fiber asset databasing, fiber maintenance activities to cover outside plant, fiber splicing, OTDR trace analysis
    • Demonstrated ability to perform project planning and implementation, develop technical documentation and procedures
    • Prior NOC experience is preferred
    • Must be well versed in scheduled maintenance processes, fiber maintenance activities, circuit grooms and 3rd party providers
    • Ability to relate technical issues to management and Gov't personnel
    • Previous experience with Gov't networks and customers. Ability to interface in a professional manner with management and customer is essential.
    • Website management skills to create content, post documentation
    • Ability to work in a high stress environment, collaborate very closely with peers, strong communication skills
    • Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience.
    • Candidate must possess active security clearanceRequisition #: 268301EEO Statement
      We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.Disclaimer
      The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
      Salary RangeSalary Min :85230Salary Max :189360This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.Salary RangeSalary Min :85230Salary Max :189360This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Keywords: Lumen, Denver , Lead Technical Project Manager - Federal - Denver, Colorado, Executive , Denver, Colorado

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