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VP, Digital Self-Service

Location: Denver
Posted on: January 16, 2022

Job Description:

JOB SUMMARYThe Vice President of Digital Self-Service is responsible for the product lifecycle, customer experience, technical execution, and platform performance for Spectrum Digital Self-Service Products. Leads program and feature level teams comprised of Product, Design, Technology, Data, and Operations professionals in defining, building and delivering the software products that serve Residential and Small to Medium Business customers across Video, Internet, Voice, and Mobile lines of business.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhanced the customer experience.Contribute to the strategic product roadmap for all Digital Self-Service products including prioritization, capital investment funding, and operational ownership for key platforms and components.Lead teams to deliver an innovative, seamless, world-class self-service experience. Enable and increase digital adoption across all customer types.Partner closely with external product teams and stakeholders (Marketing, Customer Operations, Spectrum Community Solutions, Voice and Webmail Products, Mobile Products) as a service-organization to design and execute required roadmaps.Partner closely with external technology and platform teams (Information Technology, Engineering, Billing, Supply Chain, etc.) to execute delivery together.Develop and maintain a communications plan for stakeholders and process participants. Develop and lead regular reviews with the senior executives and cross-functional peers. Build, motivate, inspire and develop a team of highly skilled professionals to deliver a measurably superior ecosystem of products.Oversee milestones, project timelines, and budget and go-to market initiatives. Optimizes for speed and predictability.Lead lifecycle management of the platform ecosystem to eliminate product defects, identify areas for experience improvement and report on the effectiveness of recent feature enhancements.Oversee the design and implementation of all software components, platform architecture, technical scaffolding, and operational processes. Oversee the information architecture and design of the user experience for all self-service features. Develop reporting metrics, performance benchmarks and dashboards to motivate and hold the organization accountable to deliver a world-class customer experience.Enable a metrics-driven culture by setting measurable goals for teams, leaders and self.REQUIRED QUALIFICATIONSSkills / Abilities / KnowledgeAbility to read, write, speak and understand EnglishAbility to focus on key priorities, identify problems, secure relevant information and bring forth possible causes and solutions that anticipate short and long-term business demandsProven ability to work collaboratively and productively with cross-functional company leaders to develop and deliver results that are strategically alignedPassionate, energetic and eager to learn and growAbility to think strategically through business problems and apply common sense to all situationsAbility to manage and foster changeProven record of accomplishment of successfully driving growth, performance and profitability; strong sense of urgency and bias for actionConfident, straightforward, and truthful. Follows through on commitments and is dedicated to excellenceStrong collaboration and cross-functional partnership skillsAbility to lead a multidisciplinary organization of product, design, software development, testing, data and operations professionalsAbility to create an inspiring team environment with a culture of transparency and opennessExperience communicating strategic direction and recommendations by way of written, visually interesting and data-backed presentationsExperience operating, deploying and enhancing a variety of technical ecosystems responsible for delivering a nimble customer experience and digital self-service environmentExperience leading and contributing to discussions pertaining to self-service conceptsEducationB.S. Degree in Computer Science, technology or equivalent preferredRelated Work Experience Number of YearsLeadership positions of increasing levels of responsibility 10+Software or technical (Website/mobile applications, Platform/API development) 8+Leading teams that produce customer-facing software 5+Multi-dimensional leadership (leading at least two required disciplines:Product, design, operations, software, testing) 3+WORKING CONDITIONSOffice environment XEN002 294889 294889BR Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.The pay for this position has a minimum of $169,500.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

Keywords: SPECTRUM, Denver , VP, Digital Self-Service, Executive , Denver, Colorado

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