Senior Account Manager

Company: Freshworks
Location: Denver
Posted on: January 16, 2022

Job Description:

Company Description

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Job Description

• Along with your manager, define and execute plans for your accounts, and then exceed your sales goals through stakeholder mapping, prospecting, qualifying and closing opportunities
• Develop and manage your sales pipeline, by assessing and moving many activities simultaneously
• Grow, manage and track customer contact and install base within your accounts
• Act as a guide and strategic partner to your accounts by becoming intimately knowledgable about their key business challenges
• Use resources effectively, including MRE, SDR, Pre-Sales, Support, Project Manager and Product Managers to meet your sales goals
• Provide regular reporting of pipeline and forecasting
• Keep abreast of competition, competitive issues and products
• Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care
  
  Qualifications
  
  
  • 2+ years experience of selling a technical software product as an AM
  • You have a desire, even an obsession, to bring new teams into the Freshworks world to maximize revenue. You are a Hunter and a Farmer and a Closer at heart
  • Highly driven individual with an executive focus, a strong sense of urgency and a belief in the Freshworks mission. Able to go beyond relationship management
  • Experience of SaaS is a must, experience of customer support, CRM or ITSM is preferred
  • Bachelor's Degree is a requirement
  • Showed consistent overachievement of sales goals in a large geographic territory selling a technical product
  • You know what to say and more importantly, how to say it. You do not fear transparency or debate
  • Willing to go the extra mile with a strong work ethic; self-directed and resourceful
    
    Base Salary Range: $60,000-$65,000
    
    Variable Pay or Commission Range: $60,000-$65,000
    
    Additional Information
    
    All your information will be kept confidential according to EEO guidelines.
    
    At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.by Jobble

Keywords: Freshworks, Denver , Senior Account Manager, Executive , Denver, Colorado