Sales Operations Manager

Company: Nomad
Location: Denver
Posted on: January 16, 2022

Job Description:

Nomad eliminates friction from the long-term rental experience to unlock economic opportunity and make it better for everyone involved. Together, we're taking on an enormous, undisrupted and fragmented market with a powerful platform providing property owners and their residents with the tools to make their experiences better than ever.

Our distinctive value proposition starts with the guaranteed rent offer (GRO) and technology for owners to track their portfolio and manage payments, documents and communications, but that's just the beginning! We're transforming the existing subpar solutions into the future of real estate and financial technology.

Backed by amazing investors, we're building the team that will enable us to scale our platform and expand our product to markets nationwide. This will be a career-defining adventure!

We're looking for a Sales Operations Manager who has experience working cross-functionally with support, marketing, sales and ops teams to make processes more efficient. This is a role for someone who is highly organized and who thrives when creating systems, documentation and tools to improve the outcomes of customers and internal team members. This person should have past experience developing custom workflows in a CRM, and resolving any technical issues that may arise.

The Sales Operations Manager will become the person that everyone trusts to bring the best solutions to the table because they demonstrate their expertise and seek evidence and understanding before recommending a path forward.

In this role, you'll:
Project manage cross-functional and operational initiatives and support projects, teams, tooling, and processes through iteration and improvement
Become an expert in our CRM (HubSpot) building out workflows and improving processes to enable Nomad teams
Field and resolve any technical workflow issues raised by our internal teams
Analyze risk and test functionality of any new automations
Maintain training and documentation on all Ops related automations and workflows - primarily in our CRM
Coordinate short and long term projects, enforcing project timelines and supporting team members to deliver
Monitor and maintain metrics on automation runs, effectiveness, and backlog and report outcomes to the leadership team
Support new software implementations, solutions design, integrations and custom development as needed
Plan and execute on projects in collaboration with the Customer Success, Sales, and Field Op teams

We're looking for people who bring the following:
Education & Roles: A Bachelor's degree or equivalent experience in similar project/sales operation management roles

Tool & Technologies:
Experience working with CRMs such as Salesforce, Zendesk, or HubSpot *required
Experience with project management tools such as Jira or Asana *required
Familiarity with AppFolio preferred

Teams & Environments: Experience being the "one and only" project manager in environments with ambiguity and growth while working cross-functionally with a broad range of internal and external stakeholders

Skills & Capabilities:
Expertise in a variety of project management methodologies and the ability to bring the right approach to a specific situation
Exceptional communication skills paired with intuitive and consultative problem solving skills to align diverse priorities into an actionable workplan
Experience operating autonomously while testing new approaches, learning and iterating toward better solution

Interests & Motivations:
The curiosity to constantly ask questions and experience using analytical approaches to develop, measure and evolve processes
The ability to learn quickly, adapt and take initiative in a fast-paced and constantly changing environment
Open to working some weekends and evenings

Total compensation for this role is market driven, including a base salary range of $75,000-110,000 (based on qualifications).

N omads build community
O ne % better every day
M ission before ourselves
A ct from ownership
D ream without boundaries

Our values shape the employee experience and our commitment to creating an inclusive workplace for all team members. We're headquartered in beautiful Denver, Colorado and have an office in RiNo as well as team members in Phoenix and other cities around the US. At our Denver office, we're also dog friendly. As you move through the interview process, if you have a disability or special need that requires accommodation, please let us know.

We design our benefits in order to build an exceptional team invested in our collective, long-term success. We're a startup and, as we achieve milestones, we evaluate our programs in order to continue to be competitive for our stage and for the talent we hope to bring onto our team.
We've got you covered: Anthem medical plans as well as Guardian dental and vision insurance. We also provide life and short- and long-term disability coverage.
We recognize the value of time away: You start off with 3 weeks of vacation, 5 paid sick days and 7 holidays. As your tenure increases, your vacation does too!
We know it's not always just about you: We offer up to 8 weeks of paid parental leave and a Dependent Care FSA.
We balance the short and long-term incentives: We offer stock options to all full time employees and have a 401(k) plan so that you can contribute toward your retirement.
You're an important part of the Nomad team: We celebrate your anniversaries with the chance to vacation as a local-or global- Nomad. If you also become a customer, you get a discount on landlord services.
We get you the tech you need to do your job: A laptop plus a small budget to ensure your setup is...set up!

Keywords: Nomad, Denver , Sales Operations Manager, Executive , Denver, Colorado