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Customer Care Manager

Company: BioIntelliSense , Inc.
Location: Golden
Posted on: November 22, 2021

Job Description:

About the BioIntelliSenseBioIntelliSense is a Series B startup building the next generation of the continuous health monitoring and clinical intelligence. We are seeing hyper growth and expanding our Customer Care team! We are looking for an experienced Customer Care Manager who is excited about joining a fast-paced startup and building something great.About the RoleThe Customer Care Manager is a strategic and operational leadership role within a rapidly growing start-up environment, and will necessitate a deep and nuanced understanding of all aspects of customer care. The candidate will be responsible for building, managing, mentoring and developing a full customer care staff to meet rapidly increasing demand. They will develop and improve organizational structures as well as implement and actively guide support strategy, with an eye to rapid scaling. We are particularly interested in data driven, internal processes and efficiency specialists that excel in hands-on leadership roles. The Customer Care Manager will be coordinating high levels of inter-team collaboration, and will develop deep relationships with stakeholders across Sales, Product, Engineering, Regulatory, and within Operations..

What We're Looking ForAnalytical skills: Ability to create and leverage data insights to draw conclusions and inform decisions. Highly analytical problem solver.Proven experience in building and scaling teams. We are looking for a hands-on builder with involvement at every level of interaction.Create, document, manage and maintain all training of Customer Care staff.Define, drive and achieve support KPIs and internal program metrics.The ideal candidate will have experience working within the medical device industry managing a remote staff.Senior level experience with VIP client relationship management.Ownership of the support program. Includes the development and refining of customer care tools and scalable systems solutions.Experience developing support processes to rapidly align with go to market strategies.Minimum Experience, Skills, and Qualifications:8+ years' experience in customer service5+ years' supervisory experience preferredBachelor's Degree in Business Administration or a related field preferredExperience in working in the Medical Device industry is preferredAbility to translate your skills to other employees through training and mentoringStrong organizational and time management skillsExcellent verbal and written communication skills is a mustProficiency with Microsoft Office SuiteProficiency with Salesforce Service Console a plusSalary Expectations:$75,000-$90,000 (depending on experience)Work Location:Golden, ColoradoYou're excited about this opportunity because you will---Join a fast-growing company and grow right along with us.Work on challenging and interesting tech problems which reshapes the future of healthcare.Get the chance to work on cutting-edge technologies and use world-class tooling to get the job done.Make a large impact across the company through business deliverables and continuous innovation.Opportunity to build solutions and organizations from 0 to 1.Why You'll Love Working at BioIntelliSenseWe are leaders - Leadership is not limited to our management team. It's something everyone at BioIntelliSense embraces and embodies.We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead BioIntelliSense and healthcare industry is what we do - on every project, every day.We are learning - We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.We have great benefits - Medical/Dental/Vision/Life (at little to no cost to the employee), Disability (STD & LTD), 401(k) matching, 10 Paid holidays a year, generous vacation paid time off**BioIntelliSense is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status or any other status protected under federal, state or local law.PI154348737

Keywords: BioIntelliSense , Inc., Denver , Customer Care Manager, Executive , Golden, Colorado

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