Loan Operations Manager - Post Closing & Quality Control

Company: Sunflower Bank NA
Location: Denver
Posted on: November 22, 2021

Job Description:

SummaryThe Loan Operations Manager has a working knowledge of all loan operations functions, including but not limited to, document creation, boarding, maintenance, document processing and auxiliary systems used to support customer account and payment services. This position is responsible for knowing industry trends and assisting in creating a strategic plan for the Loan Operations Area. It is important for this position to understand customer impact and have the ability to analyze the different risks associated with accounts is vital.Primary Responsibilities

• Maintain and develop vendor relationships. Review contracts and prepare recommendations that support the strategic plan.
• Proactively manage performance of the reporting areas assigned.
• Develop and manage metrics of assigned direct reports.
• Maintain software and industry knowledge of assigned area. Incorporate knowledge into a rolling plan to ensure the direction supports strategic plan.
• Review and approve invoices for third party providers.
• Designated Management Lead (DML) for the Master Servicer Agreement with Guardian and FNMA loans.
• Manage the index change process for the loan documentation software and the core accounting software on a daily basis.
• Manage procedures, policies, risk and practices to comply with strategic direction and regulatory requirements.
• Communicate and document effectiveness of department to management.
• Cultivate understanding of other functional areas.
• Understand the company's mission, culture, organizational structure, employee handbook, bank security, policies and procedures and standards of conduct.
• Provide excellent and professional service.
• Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company.
• Perform other duties as assigned.Education / Experience Required
  • Bachelor's Degree or equivalent and 3-5 years of previous banking experience in a loan department; or an equivalent combination of training and experience.
  • 3-5 years of experience in banking and specifically in account set-up and functionality.
  • Must possess excellent interpersonal, leadership, communication and management skills.
  • Proficiency with systems and ability to understand system functions and business side set-up.
  • Must be able to work flexible hours.
  • Must be bondable.Working ConditionsSedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Keywords: Sunflower Bank NA, Denver , Loan Operations Manager - Post Closing & Quality Control, Executive , Denver, Colorado