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Account Manager

Company: Tethr
Location: Denver
Posted on: May 4, 2021

Job Description:

Tethr's vision is a world where every company listens, and every customer is heard. Our mission is to enable companies to become Listening Enterprises, using voice-of-the-customer (VoC) analytics to improve business performance across business functions. We help leading companies drive improved performance by uncovering never-before-seen insights from their customer conversations. We're looking for an exceptional Account Manager to join our team.--This is a fully remote / work-from-home role, preferably based in Austin, Texas, Denver, Colorado, or Minneapolis, Minnesota.The Account Manager is responsible for delivering a best-in-class customer experience within a portfolio of assigned accounts. Serving as the primary point of contact for our customers, the Account Manager is passionate about helping our customers realize their desired business outcomes while deepening and expanding the customer relationship and growing our revenue base.Responsibilities:* Lead, drive, and manage change within customer organizations* Serve as a credible advisor and advocate for customers' executive sponsor(s)* Oversee implementations and ensure a seamless transition from pre- to post-sales* Remove adoption roadblocks to utilize the Tethr software platform* Monitor Tethr platform usage and identify "early warning signs" of engagement and utilization issues* Ability to create and execute Customer Action Plans that guide value realization through the Tethr platform across users, stakeholders, and sponsors* Partner with Product to execute the Customer Action Plan, including QBRs* Ensure alignment of value delivery to identified business objectives through the proactive push of insights, content, and best practices* Manage and own primary customer communications* Identification of up-sell and cross-sell opportunities* Maintain in-depth knowledge of key existing Tethr features, best practices, and industry trends to consult and support customers* Ability to accurately forecast and drive renewal process from proposal to executed contract* Oversee customer experience from implementation to renewal* Educate and evangelize platforms to new contacts within accounts, working with sales team for product demos and introduction of additional volume opportunities and use cases* Establish and manage client expectations in alignment with established service levels for products and services purchased Qualifications:* Minimum of 5 years of quota-carrying enterprise sales, account management, or CSM experience in a B2B SaaS company is required* Prior start-up experience preferred* Strong project and program management skills; proven track record of achieving results through cross-functional collaboration and coordination* Effective communication skills; strong presentation skills* Executive presence; comfortable scaling throughout the organization* experience* Dynamic, adaptable, and proactive with an entrepreneurial spirit* Bachelor's degree requiredWhat we offer:* Competitive compensation* 100% employer-paid health insurance for employees * Stock options* 401k plan* Unlimited PTO* Paid parental leaveAt Tethr, we only hire people who enhance our culture and take pride in being a part of our amazing team.--Our core values are centered on listening and being heard, and we are committed to building a diverse, equitable, and inclusive culture.--All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other category protected by law. Tethr participates in E-Verify.--All employment offers are contingent on successfully passing a pre-employment background check and drug screen.Join us! Learn more about us and our product at California Job Applicant Privacy Notice Thank you for your interest in opportunities at CollabIP, Inc. d/b/a Tethr ("CollabIP" or "Tethr" or "us" or "we" or "our"). Please note that when you submit your resume or application materials to us for employment purposes, we may collect the following categories of personal information about you: identifiers (e.g., name, address, email address, and phone number); protected characteristics (e.g., sex, gender, age, citizenship, disability status, and veteran status); professional or employment-related information (e.g., employment history, educational background, certificates, and licenses, work eligibility information and other information obtained from your resume, cover letter, your responses to our application questions, background check forms, and your references); other personal records (e.g., signature, photograph, and criminal background information); and inferences drawn from personal information collected (e.g., creating a profile that reflects your abilities and aptitudes).We collect the above categories of personal information for the following business purposes: to perform recruitment and hiring services; to manage the workforce; to comply with federal and state laws, and to maintain security (e.g., detecting security risks and incidents, protecting against fraudulent or illegal activity, and complying with our policies and procedures).

Keywords: Tethr, Denver , Account Manager, Executive , Denver, Colorado

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