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Manager of Billing & Collections

Company: Pax8
Location: Englewood
Posted on: May 4, 2021

Job Description:

We know there's no such thing as a "perfect" candidate - Nor do we look for the right "fit" with us, we look for the Add! We encourage you to apply for a role at Pax8 even if you don't meet 100% of the bullet points. We believe in cultivating an environment where there are a diversity of perspectives, in hopes that we can all thrive in an inclusive environment. Pax8 also encourages all applicants authorized to work in the US to apply regardless of location. The Billing & Collections Supervisor/Manager is responsible for assisting with Pax8 billing to our Partners, as well as collecting on past due balances. This position will supervise two Billing & Collections Specialists, and report to the Director of Financial Operations. Pax8 offers a unique consolidated billing solution out of its proprietary platform to simplify billing for its MSP partner base. This is a highly visible position that will work with multiple internal departments (Sales, Engineering, Service Delivery, Product) as well as our customers to ensure the continued success of Pax8 and our partners.

  • Assisting with Pax8 billing to Partners, including:
  • Reviewing monthly invoices for accuracy
  • Working with Pax8 Partners to resolve billing questions
  • Researching credit requests and issuing necessary credits to Pax8 partners
  • Working with Partners on all collection efforts, including:
  • Processing payments, credits, and other billing requests for Partners via phone and email
  • Setting up payment plans for delinquent Partners and ensuring terms are met
  • Researching disputed account balances and correcting any misapplied payments
  • Assisting with process improvements and system automations in all areas of the billing and collections cycle
  • Training and mentoring additional Billing & Collections staff
  • Reporting and ad hoc projects as necessary Ideal Skills, Experience, and Competencies:
    • At least five (5) years of experience with billing and collections
    • Experience with subscription billing strongly preferred
    • Experience in SaaS/tech industry strongly preferred
    • Intermediate Excel experience strongly preferred (pivot tables, lookups, analyzing large data sets, etc.)
    • Experience with Salesforce preferred
    • NetSuite experience a plus
    • Excellent interpersonal and communication skills
    • Experience with high volume transaction processing
    • Ability to be highly organized and productive
    • Ability to learn new systems
    • Ability to proactively solve problems using critical thinking skills
    • Demonstrated acute attention to detail
    • Ability to be self-motivated and independent Required Education & Certifications:
      • B.S./B.A. degree in Business related field preferred Compensation:
        • Qualified candidates can expect a salary beginning at $65,000 or more depending on experience
        • Note: Compensation is benchmarked on local market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location. At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. Pax8 people enjoy the following benefits:
          • Non-Commissioned Bonus Plans or Variable Commission
          • 401(k) plan with employer match
          • Medical, Dental & Vision Insurance
          • Employee Assistance Program
          • Employer Paid Short & Long Term Disability, Life and AD&D Insurance
          • Flexible, Open Vacation
          • Paid Sick Time Off
          • Extended Leave for Life events
          • RTD Eco Pass (For local Colorado Employees)
          • Career Development Programs
          • Stock Option Eligibility
          • Employee-led Resource Groups Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving over 13,000 partners through the indirect sales channel, our mission is to be the world's favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best. Pax8 not only wins numerous awards in our field but we have time and again been voted among the best places to work in Denver. We are committed to our goal of being the #1 employer of choice! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. Pax8 is an EEOC Employer.

Keywords: Pax8, Denver , Manager of Billing & Collections, Executive , Englewood, Colorado

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