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Manager, IT Operations

Company: Sumo Logic, Inc.
Location: Denver
Posted on: April 10, 2021

Job Description:

Manager, IT Operations Role can be based in Denver, CO or Austin, TX This is not a people management role. Roles & Responsibilities: * Strategy & Operations: Drive growth and resource planning, policy development and rollout, risk and compliance planning, document IT processes, and collaborate cross-functionally on office expansion strategies. Manage day to day processes and keep an eye toward process improvements to build in efficiencies and automation * Security & Governance: Maintain vendor and app management, security requirements (SOC, ISO, etc), Jamf and endpoint management. Enforce security policies and contribute to cross-functional security related strategy and execution. * Onboarding, Offboarding & Adoption: Run app and machine onboarding / offboarding employees and design training systems to drive adoption. While remote, manage shipping / receiving. * Enablement & Support: Prepare training materials to enable the team for success and manage inbound ticket requests. Create strategies to anticipate blockers. * Collaborate: Work cross-functionally with strategic and technical colleagues to accomplish company goals. Project manage various projects and contribute to general international growth planning. * Communication & Leadership: IT is a team sport, partner with internal and external people to build trust. Be the first to know about public security breeches, core app downtime, and long term roadmap adjustments to keep our internal team updated. Own the IT plan for both short and long term goals. * Building and maintaining current and future infrastructure: Manage video conferencing tools, conference room design, printers and general office needs as well as our networking infrastructure. * Vendor Management: Partner with Operations team to manage IT vendors, including sourcing, relationship building, and payments. Key Skills: * 7+ years of experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred. * Experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred. * 4+ years technically focused, customer-facing experience. * Expert in driving results and outcomes while solving complex problems. * Team and goal-oriented. High output; low ego. * Technical Experience: Mac, Chrome, Office 365, Gsuite admin, Adobe Creative cloud applications, 1Password, Zoom, Slack, Meraki, Scripting, Jamf, Sophos, Backupify, AzureAD and other SaaS applications. * Mac and PC Hardware support (Iphones, ipads, android phones and tablets). * Basic understanding of networking principles (DHCP, DNS, SSID). * Basic level experience with Active Directory or other LDAP based directory service. _______________________________ About Us : * What we do: We are a cloud-native SaaS machine data analytics platform, solving complex monitoring problems for DevOps, SecOps and ITOps teams. Customers love our product because it allows them to easily monitor and optimize their mission critical, large scale applications. * Mission: Democratize machine data analytics through the Sumo Logic platform, bringing real-time data insights securely through the cloud. * Massive Scale: Our microservices architecture in AWS ingests hundreds of terabytes daily across many geographic regions. Millions of queries a day analyze hundreds of petabytes of data.

Keywords: Sumo Logic, Inc., Denver , Manager, IT Operations, Executive , Denver, Colorado

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