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Director of Claims

Company: Lever
Location: Denver
Posted on: April 8, 2021

Job Description:

Pie Insurance is an Insurtech company tackling meaningful problems. At Pie, we work with small businesses using technology and innovation to improve how they access insurance. Like our small business clients, we are a diverse team of builders, dreamers, and entrepreneurs. So, at the heart of every decision we make is the idea that if it doesn't serve our clients, it doesn't serve us.-- Pie's looking to expand its current claims operations by exploring all options to bring best-in-class claims experience to our valued customers. We currently engage and partner with a TPA and are looking at all possible options available to us to ensure we meet our overarching objectives, growth goals, and live into our brand, "easy as pie". As the Director of Claims, your purpose will be to develop, lead, and steward Pie's claims strategy and TPA programs. In this role, you are responsible for managing and implementing claims programs for all lines of insurance relevant to Pie. As a Pie claims leader, you will drive claims data and analytics to inform and measure how Pie executes and delivers on the overall claims strategies and experiences that you help to develop, and your team is accountable for. Pie is an incredibly collaborative team with constant communication.--You will work across teams and collaborate with stakeholders and team members. Great communication and coordination skills are key to your success. As the Director of Claims you will be fostering relationships at every level both internally with team members and other senior leaders, as well as externally, working to build relationships with key partners in the industry. Today, all Pie-oneers are working remotely and will continue to do so until it is safe to return to the office. As a remote team member, you will be expected to be available for meetings with team members in other time zones and have access to reliable, high-speed internet. We will consider this role for continued remote work once our offices reopen with some travel to our offices in Denver or DC. How You'll Do It

  • Will be responsible for leading and ongoing stewardship of Pie's claims strategy and programs.
  • Plans and directs all aspects of Pie's claims functions and teams by overseeing the daily and long-term operations of Pie's claims organization.
  • Responsible for managing and implementing claims programs for all lines of insurance. Grow & Scale Claims organization/team
    • Will determine Pie internal claims team organizational structure, expectations, span of control, and role expectations and KPIs and measurements of work.
    • Develops claims objectives and goals in support of Pie's OKRs.
    • Leads the overarching TPA strategy and along with the Claims TPA Manager, focuses on delivery of services and SLAs. Will be responsible for executive level relationships including contracts and CHI's with all TPAs. Measures data driven analytics with Partners (Sirius, Reinsurers, TPAs), Pie Execs, etc.
      • Will build and maintain strong collaborative relationships with all leadership points of contact for all important Claims partners.
      • Measures and holds accountable our partners in their delivery of claims services to Pie and our claimants. Use data and analytics to inform and strategize for optimal claims objectives and LR
        • Using claims data (as relates to Pie) as well as industry benchmarks, creates a claims strategy that will set the bar and create a best-in-class claims service delivery and manage our LR simultaneously.
        • Analyzes claims data and proactively looks for ways to mitigate losses with early focus on indemnity issues and recovery, proper reserve setting and approvals, and adjusts approach for innovative claims solutions. Serve as lead claims authority and owner
          • Based on vast claims experience, is able to bring this to the executive table and ensure that Pie is leading the way in claims strategy and customer experience.
          • Directs the quarterly review and settlement of large loss and catastrophe claims.--
          • Develops and guides claims procedures and policies to enhance and improve the processing, investigation, and settlement of claims and overall efficiency of the claims operations.--
          • Your claims leadership presence will be needed in a variety of meetings, communications, and ability to articulate clearly and advocate well for Pie and our valued customers. The Right Stuff
            • A Bachelor's Degree is required for this position.
            • A Graduate Degree is preferred.
            • 10 years of experience in Claims work. Specifically, experience with Workers' Compensation claims is required, and additional experience in Field Claims operations, Small Biz insurance claims and TPA program management is a plus.
            • Proven skills for managing team members in various tasks which can include, work projects, task force assignments, supervisory responsibilities and direct management.
            • Advanced knowledge of managing disputed and litigated claims.
            • Demonstrated knowledge from working in commercial and small business claims operations, as well as partnering with TPA's to achieve claims objectives.
            • Advanced proficiency in communication skills in work environments that have required collaboration across work groups and external partners.
            • Strong skills using data management and analytical tools--
            • Expert level proficiency of analytical skills and understanding of claims metrics that impact overall company objectives.
            • Superior oral and written communication skills.
            • The skills to effectively utilize claim and financial tracking systems.
            • Organization and time management skills.
            • Multi-faceted leadership style and ability to truly adapt to all possible challenges and scenarios.
            • The ability to fluidly and effortlessly go from these types of scenarios showcases your ability to model our core shared values to all stakeholders, be decisive, and show a true ownership mentality
            • A piece of the Pie (in the form of stock options).
            • Generous--Paid sick leave.--
            • Future focused 401k match.
            • Our core values are more than just a poster on the wall; they're tangibly reflected in our work and recognized with our monthly culture award.--
            • Generous parental leave Our goal is to make all aspects of working with us as easy as Pie! That includes our offer process. When we have identified talent that is a good fit for Pie, we work hard to present an equitable and fair offer. We look at your knowledge, skills, and experience that you bring, along with your compensation expectations and align that with our company equity processes to determine our offer ranges. We value and want to support our team members, and are proud to offer a comprehensive compensation package which includes the following:-- Salary Range $130,000 - $210,000-- Other Benefits: Each year Pie reviews Company performance and may grant discretionary bonuses to eligible team members.-- Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

Keywords: Lever, Denver , Director of Claims, Executive , Denver, Colorado

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