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Manager, Global IT Infrastructure

Company: Swisslog
Location: Westminster
Posted on: April 8, 2021

Job Description:

Manager, Global IT Infrastructure The Manager of Global IT Infrastructure will manage a team of 4 to 6 System Administrators located in various countries. The Global Infrastructure team manages all aspects of the Windows Server environment, ESXi Environment and related technologies. This could include but is not limited to Hardware, Storage, ESXi, vCenter, Windows Server, DNS, DHCP, DFSr, SQl Server, IIS, Windows Updates, Aspects of Active Directory, Backups and related hardware and application software running under the Windows Operating System. The Manager of Global IT Infrastructure is also responsible for requirement analysis, project planning and coordination, application support, installing, patching and configuring software, troubleshooting, training users, problem management, and software maintenance. YOUR RESPONSIBILITIES:

  • Manage a team of 4 to 6 people.
  • Implement system security as defined by the InfoSec team.
  • Support and maintain production servers ESXi, vCenter, Windows 2016, 2019 (physical and virtual).
  • Server hardware installation; OS installation (ESXi / Windows).
  • Maintain various system health monitoring tools.
  • Server builds, configuration, and patches.
  • Maintain Power and Cooling in non colo data centers.
  • Maintain clean, well-organized data centers.
  • Write and maintain scripts for system maintenance and administration (PowerShell).
  • Document systems and procedures.
  • Write knowledge base articles.
  • Act as a senior resource for the IT teams and train company personnel in the use of information technology tools, functions, and techniques.
  • Plan for future system enhancements and growth.
  • Work with end users to develop the best system functionality.
  • Provide after-hours support (on-call) YOUR PROFILE Knowledge & Experience
    • Advanced knowledge of ESXi and vCenter installation, support, patching and troubleshooting.
    • Advanced knowledge of networking, configuration and troubleshooting including L2, L3, routing, subnetting, port security, etc.
    • Advanced knowledge of various storage technologies including DAS, NAS, SAS and iSCSI.
    • Advanced VMware experience.
    • Advanced knowledge of Windows Server installation, maintenance and troubleshooting including Active Directory, IPv4, DHCP, DFSr, Namespace, DNS, IIS, Clustering and Security.
    • PowerShell scripting skills.
    • Intermediate knowledge of SQL Server install, configuration, and backups.
    • Intermediate knowledge of UPSs, PDUs, CRAC units, power calculations and environmental monitoring.
    • Has an extreme sense of organization and detail, is very critical of the appearance of IT work.
    • Willingness to work in all areas of IT as needed.
    • Comfortable in a co-location environment, with regards to power and cable management, cooling, and adherence to installation standards
    • Must be willing to work flexible hours including nights and weekends to ensure customer satisfaction.
    • Exceptional knowledge of a wide range of server applications. Preferred
      • Basic knowledge of Azure.
      • Experience with Veeam backup technology.
      • Has worked in a global IT environment and can work off hours as needed. Personal Attributes
        • Exceptional written and oral communication skills.
        • Exceptional interpersonal skills, with a focus on listening and questioning skills.
        • Strong documentation skills.
        • Ability to conduct research into a wide range of computing issues as required.
        • Ability to absorb and retain information quickly.
        • Ability to present ideas in user-friendly language to non-technical staff and end-users.
        • Keen attention to detail.
        • Proven analytical and problem-solving abilities.
        • Ability to effectively prioritize and execute tasks in a high-pressure environment.
        • Exceptional customer service orientation.
        • Experience working in a team-oriented, collaborative environment. Work Conditions
          • Must be willing to work flexible hours including nights and weekends to ensure customer satisfaction.
          • Must be willing to be on call a minimum of 1 week per month.
          • Lifting and transporting of moderately heavy objects, such as computers and peripherals.
          • May travel as much as 25% of the time.
          • Must be able to manage, coach and support remote employees from different cultures and languages. Equal opportunity employer Swisslog is an EEO Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity Swisslog's FMLA policy can be found at:

Keywords: Swisslog, Denver , Manager, Global IT Infrastructure, Executive , Westminster, Colorado

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