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Vice President, Transformation

Company: CTI Education Group
Location: Englewood
Posted on: April 6, 2021

Job Description:

Job Description - Vice President, Transformation (02WIR) Job Description Vice President, Transformation About TTEC
TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through-- TTEC Digital , our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and-- TTEC Engage , our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our nearly 50,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. What you'll be doing: As leader of Strategic Transformation within our Engage business unit, and reporting to our SVP and Global Head of Engage, you'll be responsible to drive innovation and change throughout the company by leading the largest and most strategic enterprise initiatives. This role leads cross-functional teams creating the initiative strategy, investments and business case, execution plan and initiative implementation. As the transformation agent this individual will be required to integrate a disparate organization and re-invigorate the connection to internal and external business clients This leader will be responsible for initiative communications across the Board, Executive Committee and other stakeholders as required. The Leader will have a proven track record of innovative thought, driving high performing matrixed teams, translating strategy into execution and delivery, strong business acumen, financial modeling, data analytics and project management. On a typical day, you'll:

  • Establish rigor and structure to new strategic initiatives including; team structure(s), execution framework, business cases, communications materials, project plans, updates/reporting et al Drive and lead matrixed teams of cross-functional leaders and SME's to new levels of innovative thoughts and implementation of strategic change
    • Recruit, motivate, and develop highly-skilled professionals who can consistently deliver quality results that meet stated business objectives. Implement a management approach that drives organizational performance, encourages creativity, develops technical proficiencies and rewards key performers.
    • Manage large technology and business process transformations associated with core Drive standardization of business process and service offerings across the global organization Skills You'll Bring:
      • This individual will have a minimum of 15 years experience in a leadership role, ideally for a professional services or consulting company. He/she must be a " leader of business process transformation", especially as it relates to customer experience transformation/digital/operational improvement.
      • Possess a dynamic, collaborative style. He/she leads by example and possesses an entrepreneurial orientation. He/she will be expected to provide the leadership required to meet the needs of the business and operate as a strategic partner that seeks to find ways to improve business performance and enhance growth. This leader has the skills to personally solve problems, spontaneously give feedback and coach others, and take decisive action to ensure strategic business objectives are achieved.
      • A bachelor's degree, ideally in business, information systems or a related field, is required. An advanced degree would be preferred.
      • Excellent verbal and written presentation skills.
      • Collaborative team player with superior interpersonal and communication skills. The ability to quickly adapt to, be accepted by, and relate with colleagues at all levels
      • Entrepreneurial orientation: The ability to deal with rapid change in a flexible, adaptive manner. This will require a risk orientation (make decisions quickly, not necessarily with all the facts).--
      • Manage the overall customer relationship, have full command of the client business model, and demonstrate respect and responsiveness to client needs.
      • Responsible for building and maintaining business relationships, which includes working with all levels and organizations across the company --COMPENSATION AND BENEFITS Why TTEC Be Financially Sound
        • Financial wellness program Be Developed
          • Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
          • Professional development courses in TTEC University
          • Scholarship program and tuition reimbursement
          • Visibility in our global career pathing and internal mobility opportunities Be Healthy
            • It's Ok, We're All Human wellness program
            • Wellness incentives
            • Company health and wellness programs
            • Dedicated health and wellness navigators and employee assistance programs
            • Generous paid time off and other leave of absence programs Be the Difference
              • Through our employee-driven global grant program, you'll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
              • Our team helps fundraise and volunteer their time in their communities TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. -- Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter--and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC,--and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC. --

Keywords: CTI Education Group, Denver , Vice President, Transformation, Executive , Englewood, Colorado

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