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Enterprise Application Services and Modernization Director - Technology Services

Company: City and County of Denver
Location: Denver
Posted on: February 25, 2021

Job Description:

Enterprise Application Services and Modernization Director - Technology Services Downtown Denver About Our JobThe City offers a unique opportunity--to work with a diverse business and technology environment on a large scale as we employ over 13,000 people and support the diverse Denver population of 700,000 citizens The--Technology Services Department (TS)-- of the City and County of Denver is using state-of-the-art technologies and methodologies to Digitalize Government and provide world class user experience to the Residents and Agencies of our great city. In Technology Services, our mission is to improve city performance through four basic strategies: Reliability, Innovation, Access and Partnership.As the Enterprise Application Services and Modernization Director, you will support a team of 35+ IT professionals and manage a portfolio of interconnected applications - including Salesforce, Workday, ServiceNow, AWS and other leading-edge platforms. In this role you will report directly to the Chief Applications Officer. The work you do and oversee will have direct impact to all employees and to the citizens of Denver. To be successful you must have proven leadership experience with strong business and political acumen and be able to work collaboratively with other Directors on strategic agency initiatives. We are looking for an innovator who will move the department toward the future while overseeing the daily functional work of Application Service Management, Application and Database Administration, and Enterprise Modernization. In this position, you will:

  • Lead a team of highly skilled technology professionals by creating a culture of empowerment, accountability and transparent communication. Ensure department objectives, goals, initiatives and changes are clearly communicated.--
  • Lead the development and implementation of process and operational improvements.
  • Work collaboratively with vendors, elected officials, peers and your team to plan and develop technology application solutions and resolve escalated issues.
  • Define and establish key metrics, performance indicators and service level objectives to create standards and drive performance for the Application Service team in order to provide continuous improvement of IT service delivery and data driven decision-making.
  • Develop and monitor the budget for the Application Service team, oversee financial well-being by analyzing cost effectiveness and direct cost control activities.
  • Sponsor technology deployment across the City, ensuring business objectives and end-user benefits are met.
  • Ensure effective processes are in place for a successful transition to operational service for all on-boarded applications and that the application portfolio and associated systems are kept current and accurate.
  • Work with Business and Technology stakeholders to ensure all release artifacts including Business and Systems requirements, High-level and Low-level designs, unit tests, test cases and executions results, and production implementation plans are created and maintained.About YouWe encourage you to apply as soon as possible because this posting may close without advanced notice.We are looking for someone with experience in leading and empowering highly skilled technical teams by acting as both a coach and an effective advocate. We are also looking for a partner who wants to join Technology Services and work with other Directors and leaders to support our City. You should have proven skills in leading and managing a large group of professional and technical staff to success on multiple projects with multiple deadlines. Our Ideal Candidate has:
    • A passion for building high-functioning, innovative, and collaborative teams.
    • 5+ years of--progressive management/supervisory level experience in one or more of the following technical environments:
      • Application Development
      • Application Support/Maintenance
      • Quality Assurance
      • Systems and/or Business Analysis
      • Experience managing budgets of $2 million or more
      • Understanding of ITIL and ITSM practicesWe recognize your time is valuable, so please do not apply unless you meet the following required minimum qualifications:
        • Education: Bachelor's Degree in Computer Science, Mathematics, Business, or a related field.
        • Experience: Five (5) years of experience managing information technology teams or projects at the type and level of the IT Manager or higher.
        • Education & Experience: Two (2) years of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements.About Everything ElseJob ProfileCI2789 IT DirectorTo view the full job profile including position specifications, physical demands, and probationary period, click here .Position TypeUnlimitedPosition Salary Range$126,841.00 - $202,946.00Starting PayBased on Education and Experience.AgencyTechnology Services The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.-- For information about right to work, click here for English or here for Spanish. 0:00 / 0:30 Posted 2 Days Ago Full time R0033220 About Us Denver is the nation's top place to live, work, and play, and we need the best people working for the residents of Denver. People who want to make a difference; people who want to give back; people who want to be at the heart of this city and have a hand in creating our future. Equity, diversity and inclusion are cornerstones of our--values at the City and County of Denver. We celebrate uniqueness and strive to be a world-class city where everyone matters. Join us! Be a part of the city that you love.--#WhereDenverWorks For more information about our hiring process including ADA resources, assessments and testing, pre-employment, and onboarding, click here . For information about employee benefits, click here .

Keywords: City and County of Denver, Denver , Enterprise Application Services and Modernization Director - Technology Services, Executive , Denver, Colorado

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