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Senior Program Manager

Company: Telus International
Location: Denver
Posted on: February 24, 2021

Job Description:


  • Lead the planning and implementation of the Retail Wireless Technology projects
  • Facilitate the definition of program scope, goals and deliverables
  • Develop full scale Program plans working with various IT and Business teams
  • Present and negotiate scope and schedule with customers, senior management, and IT teams
  • Assemble and coordinate Program staff and manage program resource allocation
  • Plan and schedule program timelines and necessary weekly/daily or ad hoc meetings
  • Identify, document, mitigate, resolve risks issues and update program RAID as things change and evolve
  • Provide direction and support to Wireless program team and coordinate with Retail Wireless Program managers
  • Constantly monitor and report on progress of the program to all stakeholders
  • Implement and manage program changes and interventions to achieve program outputs
  • Provide program evaluations and assessment of results throughout and post project deployment Experience:
    • 7+ years of Program Management experience - preferably in the delivery of Retail Wireless Systems Solutions
    • 10+ years in IT preferably delivering multi level architected solutions for retail customers, care agents and back end systems integrations
    • Ability to communicate effectively, both verbally and in writing, to interact effectively with IT management, software development and test teams, and infrastructure teams, and with business partners
    • Knowledge of both theoretical and practical aspects of program management
    • Knowledge of technical hardware program management techniques and tools
    • Knowledge of working with Vendor SOWs, RFPs, and contracts
    • Working knowledge of IT systems, Agile, and SDLC
    • Direct work experience in technical infrastructure and security program management capacity and vendor management
    • Proven experience in people management, strategic planning, risk management, and change management
    • Solid experience with GSuite, Visio, and MSProject
    • Ability to communicate effectively with senior level executives.
    • Strong negotiation/facilitation skills with an ability to gain consensus
    • Ability to consult, facilitate and manage expectations with leadership, IT teams and with customers
    • Ability to translate and communicate a customer's strategic opportunities into requirements for the technical teams
    • Ability to facilitate solutions in a complex IT technology and business environment and able to adapt quickly to change.
    • Ability to manage customer expectations throughout the program implementation and delivery process.
    • Ability to work on teams in a lead and participative capacity with many different and diverse stakeholders.
    • Formal knowledge of Program management principles, processes, and tools
    • Bachelor's degree in Computer Science, Information Systems Management, Engineering, or related degree
    • PMP certification and Advanced Degree preferredDesired Knowledge Areas:
      • MS Project Plan expertise essential
      • Data networking
      • Wireless systems (NSS, OSS, BSS integrations)
      • Enterprise software releases
      • AWS and Cloud Services - provided by Dice

Keywords: Telus International, Denver , Senior Program Manager, Executive , Denver, Colorado

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