DenverRecruiter Since 2001
the smart solution for Denver jobs

Customer Care Manager

Location: Golden
Posted on: February 25, 2021

Job Description:

BioIntelliSense is ushering in a new era of continuous health monitoring and clinical intelligence for Remote Patient Monitoring (RPM) and Screening (COVID-19/Infection). Our medical-grade Data-as-a-Service (DaaS) platform seamlessly captures multi-parameter vital signs, physiological biometrics and symptomatic events through an effortless patient experience. The FDA-cleared BioSticker--- and BioButton--- devices make remote monitoring and early detection simple. Through the platform's advanced analytics, clinicians, patients, and employers will now have access to high-resolution patient trending and reporting to enable medical grade care at home, and medical grade screening in the office, school, or residence. For more information on how BioIntelliSense is redefining remote patient monitoring through medical-grade and cost-effective data services, please visit our website at Our headquarters is located at the foothills of the Rocky Mountains in Golden, Colorado with a second office in Northern California (Redwood City). We are looking for top talent anywhere in the U.S.A, with strong Customer Care Mangement skills preferrably in the Medical/Medical Device industry. BioIntelliSense is searching for a top Customer Care Manager to add to our growing team. The successful candidate will focus on all aspects of customer satisfaction and care as well as the supervision of our dedicated Customer Service Associates. We need a Customer Care Manager who can take charge of our customer service department and foster positive relationships with our clients. The Customer Care Manager will be responsible for ensuring that customers are satisfied at all times. Duties include supervising and managing the customer care team, training staff members to provide the highest standards of customer service and ensuring that all company policies are followed. Managing all customer inquiries and successfully resolving customer issues. The ideal candidate will have experience working within the medical device industry managing a remote staff and be responsible for building, overseeing, and evaluating all associated activities for this team. Finding unique ways to deal with customer complaints or concerns, is a priority for success for this position. PM20

  • Oversee our customer service team, managing and organizing the daily activities of the customer care team.
  • Manage and maintain all training of Customer Service Associates.
  • Ensure adequate staffing levels are met, meeting service levels and key performance indicators.
  • Lead with a focus on employee engagement and customer satisfaction as key.
  • Establish team policies and procedures, and recommend strategies and priorities for supporting customer success.
  • Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
  • Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
  • Support new employees and train them based on your expertise and skill set
  • Create and implement an effective customer loyalty program Minimum Experience, Skills, and Qualifications:
    • 8+ years' experience in customer service
    • 5+ years' supervisory experience preferred.
    • Bachelor's Degree in Business Administration or a related field preferred
    • Experience in working in the Medical Device industry is preferred.
    • Ability to translate your skills to other employees through training and mentoring
    • Strong organizational and time management skills.
    • Excellent verbal and written communication skills is a must.
    • Proficiency with Microsoft Office Suite. Preferred Education:
      • Bachelors in Business Administration Job Type:
        • Full-time - Exempt Salary Expectations:
          • $50 - 80,000 (depending on experience) Work Location:
            • Golden, Colorado
            • Remote (anywhere in US) Benefits offered:
              • Medical/Dental/Vision/Life
              • Disability (STD & LTD)
              • 401(k) matching
              • 10 Paid Holidays a year
              • Generous Vacation paid time off Work Environment:
                • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
                • Works in an office environment. Physical Demands:
                  • Ability to kneel, reach, walk, push, pull, and grasp.
                  • Ability to move arms, hands, and fingers
                  • Ability to sit for sustained periods.
                  • Prolonged sitting with some standing and bending intermittently during work hours. **BioIntelliSense is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran, disability status or any other status protected under federal, state or local law.


Keywords: BIOINTELLISENSE INC, Denver , Customer Care Manager, Executive , Golden, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Project Manager Engineer II
Description: JOB SCOPE br br Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept (more...)
Location: Morrison
Posted on: 02/26/2021

Managing Director of Partnerships & Innovation
Description: DescriptionUniversity of Colorado DenverManaging Director of Partnerships InnovationPosition 781647Applications Accepted at Overview:CU Denver is seeking a Managing Director (more...)
Company: university of colorado denver and the health scien
Location: Denver
Posted on: 02/26/2021

Registered Nurse (RN) Case Manager - Assisted Living Facility Based Home Health
Description: Division: Home Health br br Compensation Range: 68,000- 73,000/yr br br Are you in search of a new career opportunity where you are the connection If so, now is the time to choose Encompass (more...)
Company: Encompass Health
Location: Denver
Posted on: 02/26/2021

Quality Engineer/Manager - Medical Device
Description: Our Mission Restore mobility to every amputee. br br You will be responsible for the implementation and management of the Company's Quality Management System QMS , including for products on the market (more...)
Company: Xtremity
Location: Denver
Posted on: 02/26/2021

Commercial Lines Account Manager
Description: Full Time br br About Patra br Patra is a leading provider of Technology-Enabled Services to the insurance industry. Patra's team of global experts allow brokers, MGAs, wholesalers and carriers (more...)
Company: PATRA
Location: Denver
Posted on: 02/26/2021

Senior Product and Release Manager
Description: BioIntelliSense Overview BioIntelliSense is ushering in a new era of continuous health monitoring and clinical intelligence for Remote Patient Monitoring RPM and Screening COVID-19/Infection . Our (more...)
Location: Golden
Posted on: 02/26/2021

RN Case Manager
Description: Description SHIFT: Days rotating weekends SCHEDULE: Part-timeHourly Wage Estimate: 33.65 - 50.45 / hourLearn more about the benefits offered for this job. The estimate displayed represents the typical (more...)
Company: swedish medical center
Location: Englewood
Posted on: 02/26/2021

Shift Manager
Description: The Job: As a SONIC Drive-In Shift Manager, you are responsible for assisting the General Manager and Assistant General Manager in managing the daily operations of the restaurant to provide quality food (more...)
Company: Sonic
Location: Elbert
Posted on: 02/26/2021

Lids: Assistant Store Manager
Description: Job DescriptionGeneral Description Principle Duties and Responsibilities Generate Sales Produce sales gains, by providing customer service. To meet or exceed Company Objectives in all individual statistics. (more...)
Company: lids
Location: Lakewood
Posted on: 02/26/2021

Project Manager $90k-$110k, Medical, Dental, Vision,
Description: Description:Aerotek is immediately hiring for a Project Manager for a GC primarily focusing on multifamily, townhomes, and duplexes. This PM with provide team leadership and overall responsibility for (more...)
Company: Aerotek
Location: Denver
Posted on: 02/26/2021

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Denver RSS job feeds