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VP of Customer Operations Apply to This Job

Company: ExecuNet
Location: Denver
Posted on: February 24, 2021

Job Description:

Company allows enterprises to create value with their data in a human-centered way while breaking down silos and encouraging collaboration. One of the most unique characteristics of our product, Data Science Studio (DSS), is the breadth of its scope and the fact that it caters both to technical and non-technical users. Through DSS, we aim to empower people through data and democratize data science. Working directly with the CCO and managing a dedicated operations team, this role will focus on increasing the efficiency and quality of Company's customer operations, across the functions that make up the Customer Department. This includes Customer Success & Implementation, Professional Services, Advisory Services, and teams supporting programmatic customer adoption and engagement. This role will also liaise with other departments' Operations teams to facilitate matrix processes and cross-functional projects and help accelerate our company's transformation.--As most other teams within in department are organized along geographic lines, this role will also work to ensure global knowledge sharing and consistency of practices. In this role, you will help the team:

  • -- Identify new initiatives and programs and then oversee their rollout, implementation, and ongoing monitoring
  • -- Help set the agenda for leadership decision-making,--and coordinate internal and external cadences
  • -- Work to identify--opportunities for process improvements, as well as improvements to tooling and analytics You might be a good fit for this role if you have:
    • -- Experience managing large enterprise software customer relationships, and you can serve as a subject matter expert, helping to increase the skills and execution of the worldwide team
    • -- A strong operations mindset, you will ensure that the right things are done, at the right time, with the right people involved This role will benefit from someone who can roll up their sleeves and dive into the details of a wide variety of topics, while also being someone who can bring together regional and functional leaders, and federate them around a common objective.
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Keywords: ExecuNet, Denver , VP of Customer Operations Apply to This Job, Executive , Denver, Colorado

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