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VP of IHS Field Operations Apply to This Job

Company: ExecuNet
Location: Englewood
Posted on: February 23, 2021

Job Description:

As VP of Field Service Operations, you will direct the operational, financial, personnel and performance activities of the field division for the In-Home Services (IHS) department. You will lead a team of five thousand employees nationally, in over 125 locations, with the focus of providing exceptional on-site customer experience (delivery, installation and customer education) for customers as well as national brands. The company is the most awarded brand, nationally, for customer satisfaction with TV service, winning the JD Powers Award three years in a row. Caring for customers has always been in our makeup. The VP of Field Service Operations is responsible for ensuring we continue to provide the very best in service, in addition to setting and reaching specified financial, and KPI metrics that are in line with company goals and objectives. In this role, primary responsibilities include, but are not limited to:

  • Direct, coordinate, and implement, through Regional Directors, the formulation of operational goals, objectives and policies for the effective management of the division.
  • Regularly review performance and progress toward stated goals and objectives.
  • Build plans to drive improvements in the business.
  • Successfully launch and/or adjust operational policies and programs in response to changing company priorities and conditions.
  • Establish and implement service, productivity and quality standards, and set metrics to measure success against said metric.
  • Oversee national warehouse/inventory management and fleet operations.
  • Develop and direct the strategic plan for on-site sales management and ensure division profitability.
  • Provide leadership to Regional Directors and is a champion for the talent management process (recruiting, training, development, succession planning, review).
  • Anticipate new company initiatives to ensure appropriate staffing and system capacity.
  • Oversee P&L of division and participate in development of fiscal budgets. The VP of Field Operations will play a vital role in the growth and long-term success of IHS. You will have the opportunity to lend your vision to how the company engages, collaborates and ultimately competes in the marketplace. The wide-ranging nature of the position will afford you the oversight and influence into many aspects of the business. As a result, we expect potential candidates to meet a level of education and experience that demonstrates they can succeed in this role. The ideal candidate will have:
    • College degree preferred and/or minimum 8 years of supervisory experience in field operations, preferably with a national organization with geography dispersed teams supporting multiple product lines.
    • Experience in managing and motivating teams of employees with multiple functional competencies.
    • Excellent verbal and written communication skills.
    • Strong customer service skills, strategic thinker with a strong work ethic and a high degree of integrity.
    • Excellent organizational and time management skills.
    • Strong interpersonal skills, with the ability to work well with team members at the tech level and executive level.
    • Must have experience managing budgets.
    • Capable of creating and presenting executive level presentations summarizing program status.
    • Ability to travel 50%+ of the time.
    • Proficient in Word, Excel, Outlook, PowerPoint and experience in G-Suite.
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Keywords: ExecuNet, Denver , VP of IHS Field Operations Apply to This Job, Executive , Englewood, Colorado

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