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Sr Infrastructure Project Manager

Company: American CyberSystems
Location: Denver
Posted on: February 23, 2021

Job Description:

Job Description Location: Arlington VA Our Client is seeking a Data Center Project Manager who can provide technical consultation to customers and service teams on various technologies used in middleware service and integration components, keep track of automation levels within service operations and improve them, ensure issue free operations and effectively handle customer escalations, promote the organization's goals and implement evolving technologies in service, manage the service design and maintain the service catalogue, and prioritize team activities and changes. Candidate should also be able to run the service operations in close cooperation with other IT process owners and service owners and assure SLAs / KPIs / OLAs and service quality. Candidate will be responsible for service accounting or budget, and quality, introducing new service delivery tools and redesigning the operational procedures, bringing service improvement ideas and implementing them in service and to building and implementing security guidelines.

Candidate will also be responsible for:
Service definition, scoping and policy formulation: Consolidate and review inputs and contribute towards identifying new service lines in order to assist service owner in designing a scalable and robust infrastructure;

  • Admin model, work-flow, monitoring and reporting framework: Review the relevant metrics and provide location specific inputs to service team in order to account for the same while defining the monitoring and reporting framework;
  • Technology Resources - Hardware, software, data communication, consumables and services: Consolidate, review and handle escalations and intervene in order to ensure timely delivery of materials as per agreed SLA;
  • Capacity Management: responsible for initiating the action plan post review of capacity matrix for Services and IT infrastructure. Service owner to factor the service upgrade plan. Initiate necessary triggers/action plan based on threshold limits set in measurement index;
  • Service level management and service reporting: Review, analyze and set the action plan to adhere to SLAs defined. Review, direct and ensure SLA compliance across the region in order to ensure approved SLA process covering all services and meet the approved target;
  • Supplier management: Manage and maintain the relationship. Define the scope of service contract and assess the expenses associated with the service in order to ensure committed SLAs are backed by backend agreements from the suppliers;
  • User communication and updates: Communicate IT service policies and processes, service availability, service reporting;
  • Configuration management: Review and enforce control mechanisms for ITIL control process. Review CMDB compliance on periodic basis with corporate asset management system. Required Qualifications:
    • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
    • At least 10 years of Information Technology experience
    • Candidate should have managed a team of 20-30 members, delivering/managing middleware IT operations. Should be hands-on in terms of technology. Should have an understanding of processes and quality aspects
    • Expert-level Knowledge of IT asset management, incident/request management, problem management, change/release management, Availability and capacity management.
    • Ability to manage multiple related services and to build the synergies between the services.
    • Ability to understand the customer requirements and suggest feasible technology options available.
    • Good understanding on VM, OS, Network, storage and general datacenter technologies.
    • DB2/Oracle , Linux and Windows Administration Basic Level, and Scripting
    • My SQL or PostgreSQL or Mongo (Knowledge in any one of these is mandatory)
    • Cloud experience with Azure is great to have

Keywords: American CyberSystems, Denver , Sr Infrastructure Project Manager, Executive , Denver, Colorado

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