Sr Technical Account Manager
Company: NICE inContact
Location: Denver
Posted on: February 22, 2021
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Job Description:
DescriptionSenior Technical Account ManagerLocation: Denver, CO
or Remote Mountain State
The Senior Technical--Account Manager is a seasoned account
management, program/project management and technical resolution
professional who is at the top of their field. They are unified
with team members across the company in exceeding customer
expectations, improving our processes and technology, and meeting
company growth objectives. This key professional is responsible for
resolving the most complex problems and providing excellent
technical and customer service to one or more named
enterprise-level accounts. Working with the most skilled resources
across the company, he/she will help our most strategic and large
customers overcome issues that arise, succeed in their business
using our technology and services, expand their usage of our
products, be a reference to prospective customers, and be a
long-term and loyal customer.--
Major Functions/ResponsibilitiesAccount Management
Partnering with other inContact employees and teams (Technical
Support, Professional Services, Subject Matter Experts, Product
Management, Engineering, etc.), ensure that proper resources are
engaged to resolve all technical challenges/issues/cases/requests
properly and within SLA targets
Project Management
Technical
Communication
Leadership--
Bachelor's degree (BS) in Business Management or related field or
equivalent work experience required.
Experience Required
ABOUT NICE inContact : NICE inContact makes it easy and affordable
for organizations around the globe to provide exceptional customer
experiences while meeting key business metrics. NICE inContact
provides the world's No. 1 cloud customer experience platform, NICE
inContact CXone---, combining best-in-class Omnichannel Routing,
Workforce Optimization, Analytics, Automation and Artificial
Intelligence on an Open Cloud Foundation. NICE inContact is a part
of NICE (Nasdaq: NICE), the worldwide leading provider of both
cloud and on-premises enterprise software solutions.-- NICE is
committed to provide an environment based on equal opportunity for
all qualified applicants and employees. It is the policy of NICE to
afford equal employment opportunities to qualified individuals,
regardless of age, race, color, creed, religion, citizenship,
ancestry, national origin, sex, gender, pregnancy, mental or
physical disability, marital status, veteran status, service in the
Armed Forces, sexual or affectional orientation, atypical
hereditary cellular or blood traits, genetic information, status as
a victim of domestic or sexual violence, and/or any other status
protected by any applicable federal, state and/or local statute or
regulation. You have been redirected to a NICE inContact job
page
Keywords: NICE inContact, Denver , Sr Technical Account Manager, Executive , Denver, Colorado
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