Manager Program and Process Management

Company: LogistiCare
Location: Denver
Posted on: January 15, 2021

Job Description:

Reporting to the Senior Director, Program and Process Management (PPM) at ModivCare, the Manager of PPM will successfully lead strategic initiatives and projects across ModivCare. The position will focus primarily on leading the Product Delivery Lifecycle and related cross-functional programs based on business priority. The position will also be responsible for building Program, Process Improvement and Change Management competencies throughout the company, achieving significant financial, operational, customer satisfaction, and/or employee satisfaction goals. The position will also direct project team members who may be equal or senior in rank, including Directors, Senior Directors, and VP's. The position will also be responsible for facilitating consensus across multiple executive stakeholders and delivering high impact project outcomes. ESSENTIAL FUNCTIONS Product Delivery * Oversee and improve the Product Delivery Lifecycle process and ensure timely execution of product delivery goals * Facilitate product delivery annual strategic planning and quarterly program priority sessions to ensure strategic alignment across business leadership and the technology organization * Ensure coordination, communication, and agreement between Business Contributors and the Product Development and Engineering teams * Support and enable the collection of direct and indirect feedback, market intelligence, and focused marketing campaigns are used as data insights to drive value-added investment in our internal and external facing technology products Process Improvement * Work with business leaders to identify and evaluate operational improvement opportunities and prioritize and select projects based on established criteria * Identify business problems, structure a problem-solving approach, and gather data to assess improvement opportunities * Utilize appropriate Lean Manufacturing, Six Sigma, Agile, and other management methods and tools in the execution of process improvement projects and change management efforts * Realize projected financial savings targets while also defining and/or improving operational metrics Project Management * Provide overarching program guidance, structure, and leadership for large programs; act as an indirect leader and mobilize project team members who may be senior in rank * Drive decisions and consensus with SVP, VP, Sr. Director, Director, and front-line level stakeholders. * Deliver results that achieve or surpass projects targets based on scope and objectives Change Management and Communications * Design and deploy change management strategies and plans to support successful program/project deployments * Communicate effectively to, and influence stakeholders of all levels * Act as a thought leader and internal expert for program and change management POSITION QUALIFICATIONS Education * BA/ BS required, preferably in a business or technical discipline * MBA or relevant graduate degree preferred * Big 4 or leading strategy consulting experience preferred * Agile, DevOps or other technology-project based improvement methodology certification preferred Skills/Experience: * 3+ years Healthcare Industry desired * 7+ years Program Planning and Project Management desired * 3+ years in Lean Six Sigma or other quality programs desired * Strong working knowledge of Lean, Kaizen and Workout tools, problem-solving / root cause analysis and process management * 3+ years Training and Development desired * 3+ years Change Management desired * 3+ years Business Technology solutions desired * Strong Interpersonal and Analytical skills * Proven track record of improved financial results from the application of process improvement methodologies and effective change management * Proven ability to motivate, influence and gain commitment at all levels of the organization * PC Skills: Expertise in Microsoft Office Tools (Excel, Word, PowerPoint, Project, Visio), G-Suite tools (Sheets, Slides), project management tools (SmartSheet), and other Statistics Applications, a plus We value our team members and realize the importance of benefits for you and your family. ModivCare offers a comprehensive benefits package to include the following: * Medical, Dental, and Vision insurance * Medical, Dental, and Vision insurance * Employer Paid Basic Life Insurance and AD&D * Voluntary Life Insurance (Employee/Spouse/Child) * Health Care and Dependent Care Flexible Spending Accounts * Pre-Tax and Post -Tax Commuter and Parking Benefits * 401(k) Retirement Savings Plan with Company Match * Paid Time Off * Paid Parental Leave * Short-Term and Long-Term Disability * Tuition Reimbursement * Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!) Salary: $54,668 - 84,104 annually Bonus eligible based upon company and individual performance ModivCare is an equal opportunity and affirmative action employer. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for open job opportunities. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Denver , Manager Program and Process Management, Executive , Denver, Colorado